OUR SERVICE HEROES – SEPT & OCT 2018

Outlet of the Month

I would like to compliment your manager, Emelyn at Suki-Ya KIN. She really is a force to be reckoned with as her exceptional service is always consistent. As well, she has the unenviable and daunting task of constantly training new staff, she is remaining through thick and thin and to be honest, I return to this outlet on a regular basis because of her.

– Bernadette

We want to say thanks & show our appreciation for Emelyn today! She was helpful & courteous throughout our lunch buffet session at Suki-Ya KIN VivoCity. Seeing that we were waiting for the froyo, she came over & surprised us with what she could get from the froyo machine, which is faulty. Very considerate lady. We are very pleased & appreciative of her initiative & great service! We enjoyed our time. Hope that good folks are shown appreciation for their efforts.

– Si Min

I would like to compliment Tajimaya, Chef Zeno for his exemplary service and professional. During our visit, we understand that the restaurant was crowded and every staff was busy attending to customers. We had a hard time getting our food ordered, Chef Zeno took up the responsibility to attend to us despite rushing to get the pilling orders ready. His humility/attentiveness under the pressure to deliver his orders has brought us patience and overall positive experience.

– Daryl 

 

Staff of the Month

I am writing to complement the service we receive at Flaming Don Tiong Bahru Plaza. We go frequently because of the friendly staff, and easy family atmosphere. We have 2 young children and it is comfortable for them. The staff particularly Marilyn and Catherine are very friendly and happy, they greet our kids with smiles and friendly jokes! They understand families, and instinctively gives them the children’s plates and cutleries. They are very patient with us, when one of my kids drop their plates they would happily exchange for a new one. Although Flaming Don is more self service, when I am alone with my kids Marilyn and Catherine would also assist to bring our food to our table, without me expecting – so caring of them! Overall their service is genuine, thoughtful and friendly.

The chefs are also very efficient, we get our meals so quickly all the time we are there. The dishes are consistently prepared to standard. Also when we go to the counter to collect our food, they would advise us on where to collect the cutlery, condiments, soup and drinking cup. They too are friendly and really do their part well!  We are impressed with the team, it really is a nice atmosphere when we go. We would definitely recommend friends and families to Flaming Don should they be at Tiong Bahru Plaza!

– Vi and Dan and our kids

 

 

Thank you very much for your consistently excellent and warm service from the team at Flaming Don Tiong Bahru Plaza! We have visited your outlet for four times now, and have had a pleasant and enjoyable dining experience each time 🙂 You and the team are friendly and helpful, patient with us as we entertained our daughter while taking our dinner. We are happy to be frequent customers, and are looking forward to dining here often! Not to mention the great food, with the nice char on the chicken, pork, beef, and salmon don; the fluffy rice and tasty miso sauce, and consistency of the eggs. We love the food here, and would like to send out kudos to the kitchen team also. Thanks for a consistently great dining experience, for which we are grateful, and are looking forward to continue our food journey with!

– Boon Zhi, Chris & Heather

 

I had dinner at the newly opened Bangkok Jam, Bukit Panjang Plaza. Beers were not available then and the staff, Mr Siva went all the way to get the beer for us and made sure it’s chilled. Thanks for his extraordinary service.

– Lewis

 

I would like to take this chance to say a big thank you to the team of Eat at Taipei, Kallang Wave Mall. We had a great dinner at the outlet with great services and food. We look forward for more great food too.

– Donna

I am writing to applaud the excellence service that was rendered by your service staffs at the Suki-Ya, Marina Square.

Your staff Yi Ying & Dorlina (Manager) has shown exemplary services and went the extra mile for us during our dining experience here. They are valuable assets to your company and i comment greatly on their friendly and helpful attitude on top of the services rendered.

– Shayne

I write to express my utmost appreciation towards the staff at Suki-Ya, Kovan  for their great service. I was dining with my father and husband, my father wished to end the dinner with jelly dessert but realized the jelly was no longer available. I approached one of the staff Nancy who heard about my father’s disappointment and told us to wait. We took our time to catch up and chit chat, and assumed none of the staff remembered our request for the jelly dessert. Just when we were about to leave, Nancy walked up to my father to pass him newly made jelly! We knew it s newly made as it s still watery not fully solidify, my father was extremely delighted. Nancy has been very patient and very mindful towards our needs. Thanks to them, we had a wonderful dining experience.

– Rochelle

My wife and I went to the Suki-Ya Marina Square for lunch to celebrate our birthday and we want to commend on the excellent service of the staff.

We were shown to our seats swiftly and the staff cleared our empty trays with speed and kept the place neat. Although there were tour groups who came in later and messed up the food section (used hands to touch food, took away the tongs to their tables, mixed up the food and use the glass plates as their own serving trays), the staff quickly tidied up after them and readily topped up to minimize the disruption to other guests.

It s service like this that makes a difference. We have been to the other branches and marina square remains our favorite due to the hygiene and service attitude.

– Patrick and Janet

 

I have a great time dining at Suki-Ya Bukit Panjang Plaza as the in-charge, Chen there was very friendly and helpful. Will dine in more and share my experience with my friends and family! Cheers~

– Jenxon

 

I visited the Bangkok Jam Great World City. It is my first time dining here & the experience was one that I would never forget. I was served by a very polite lady named Jolene. Not only was she swift in her service, but she was also very polite & responsive throughout the dining period. She was also multi-tasking at the same time, as I could only see one waitress during that period.

I really appreciate the kind service I had received this afternoon and I am already looking forward to visiting Bangkok Jam again & the other eateries under your group. Would also like to compliment the rest of your staff at Bangkok Jam that day! Thank you.

– Jenani

I visited Suki-Ya Bukit Panjang Plaza, and I would like to praise your the service crew for giving me an enjoyable dining experience at your restaurant, served by JunKit, we will given a table within mins despite the place is crowded, and time to time, he check on us whether we need anymore additional meat, didn’t experience that in other buffet style restaurant. Keep it up JunKit!

– Yong Jie

I would like to compliment Joseph at Bangkok Jam Wheelock Place for his attentive and prompt and good services. His good service made our dinner very pleasant and relax. Had a good time dining in Bangkok Jam Wheelock Place. Will come back again.

– Celine

I am writing to compliment a member of staff namely Nancy from the Bangkok Jam Great World CityNancy is a very amiable and attentive staff, always patient and never fail to put her smile. I believe she can be a role model in the service industry and I most certainly hope that she gets the recognition she deserves.  I look forward to revisiting the branch again, thank you for the pleasant experience.

– JJ

Just had an extraordinary dining experience with James at Suki-Ya Kallang Wave Mall! Super friendly and very attentive to diners’ needs! Really a gem for Suki-Ya to keep!

– Pearlyn

 

I would like to commend on Jun Kit‘s professionalism and excellent service rendered to me and my family at Suki-Ya Bukit Panjang Plaza. From the point we arrived and left the restaurant, Jun Kit attended to us with absolute patience and excellent service. We were assigned a table where space was a constraint due to the baby chair placing and there was another customer who was sitting along the same aisle as where the baby chair was placed. I kindly asked Jun Kit if we could change our seats to a more spacious area since the restaurant was not crowded and there were ample empty tables and seats. He politely checked and re-assigned a more comfortable area for us.

– Letitia 

I took my clients who are from Thailand for dinner at Bangkok Jam Bugis + as I’ve dined there a couple of times before. They were surprised to how great the food and how excellent the service was. Thanks to Reyna the manager on duty for recommending some of your awesome signature dishes and also to Ms Kaew the ever attentive floor staff. Keep it up guys. We will definitely be back!

– Red Notawong

l would like to share with you our happy dinning experience at your restaurant ROCKU Yakiniku celebrating my son’s birthday. Your staff, especially Ms Qris, was very patient and helpful to explain to us the ordering process. She is always smiling and very attentive to detail. We were very pleasantly surprised that she prepared a birthday cake for  my son, when she found out that we were celebrating his birthday.

– Patricia Ng

Would like to compliment Francis Ng from Bangkok Jam Bugis +. He was very polite and recommended all the special dishes which was really delicious. We even bought extra to take away. His service was excellent.

– Evangeline

I am writing to applaud the excellence service that was rendered by your service staffs at the Bangkok Jam Marina Square. Your staff Yi Ying & Dorlina (Manager) has shown exemplary services and went the extra mile for us during our dining experience here. They are valuable assets to your company and i comment greatly on their friendly and helpful attitude on top of the services rendered.

– Shayne

I would like to compliment this staff of yours at Suki-Ya Kallang Wave Mall by the name of Yan Hong. He is attentive, friendly and very responsive. Really enjoyed our lunch over there as he is providing very good service. We will definitely come back again 🙂

– Sandy

 

The restaurant manager, Louis is very professional. As it was our 1st time in Bangkok Jam Great World City, he suggested white rice for our dishes as it does not comes with it. We went there consecutively 2 nights for our dinner. This time round, as 1 of the guest was late and we submitted our order nearing 9:30pm, the staff did not rush us or give us bad attitude. We felt apologetic but the manager made us feel welcomed again by bidding us goodbye with a friendly smile and wishes us to come back again. The food is awesome! The staff are friendly and welcoming! Definitely will go back again!

– Debrah Lok

I am writing in to commend on the excellent customer service displayed by Monica of Bangkok Jam Marina Square. Monica was very smiley n attentive to our needs. It is rare to find a service staff who seems to take pride and joy in her work nowadays. So, I hope the managements can show their appreciation to someone like Monica. Thank you.

– Edlyn Zheng 

I would like to commend Monica from Bangkok Jam Marina Square for her good service. My colleagues and I lunched at the restaurant 2 weeks ago, and she made our experience a lot happier with her friendly antics and good service. She and the restaurant manager displayed a lot of patience with our group of 7. Thank you and have a nice day!

– Sijin

We were attended by Monica at Bangkok Jam Marina Square, the so nicely and warm and beautiful lady waitress that day. We arrived just at the lunch peak hours so have to say, the waiting time for meal to be served, is not short, however, with Monica around, and with that little play area, my girl and I, we both had no feeling of boring. Monica talks softly, she came around time by time, with a beautiful smile to check everything is in order. At last, she recommended the membership card for me to sign up, I will say, even its chargeable I would sign up as well, cause you can’t resist such nice and breeze blow feeling of Monica’s service, not mention she explained the discount and birthday-month special to the patron’s – my birthday is right in October which she mentioned I could receive a birthday month special voucher during my 2nd visit next time! She catered the Kid’s needs by replace the coconut ice-cream to chocolate flavour, which my girl loved it! We will visit Bangkok Jam again.

– Varina

Had the most amazing dinner at Vineyard at HortPark with my friends. Manager Christian was very accommodating and understanding to my changes and requests, and truly so pleasant throughout. Food was top-notch, plated beautifully and tasty. Relaxing ambience, attentive staff and kind manager, will definitely be back! We tried the Catch of the day, truffle pasta, wagyu beef and ribeye steak – all were absolutely delicious. This is a true gem in Singapore nestled amongst Hort Park greenery. Will highly recommend!

– Gabbyeo

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