OUR SERVICE HEROES – NOVEMBER & DECEMBER 2017

OUTLET OF THE MONTH

I would like to compliment Ms. Monica of Bangkok Jam Marina Square on her professional service rendered at the restaurant.  She informed us of the promotions available, and also how our dish could be customized to our liking.  My friend and I had a great lunch experience there. – Joanne

 

Just would like to compliment of the excellent customer service from Monica from Bangkok Jam Marina Square. She’s very helpful, attentive to our request & always serve with smile. I must say that I have had a very good experience dining here. Hang

 

We visited the Bangkok Jam Marina Square outlet and I would like to compliment the team at Marina Square for providing excellent service to the customer despite work pressure. The waiters and the manager, Mr Francis Ng, were all very pleasant to serve customers. – Khee Chen

 

I would like to send this letter of appreciation for server Tan Cher Min at Bangkok Jam Marina square. I’m a single diner that usually eat in Bangkok Jam, with a lot of question due to my dietary requirements. However, this staff show his patience and he attends to my needs. Great job and I hope more staff were like him. Please thank him for the consideration and making the extra effort to make me comfortable. I will make sure come back again. – Ruffa

 

It was a pleasure to have my meal today at Bangkok Jam Marina Square today. I enjoyed the food and drinks. I was served by Monica and she was efficient and took care of our needs and ensure that the food was served promptly. It was a pleasant experience indeed! – Pearilyn

 

 

STAFF OF THE MONTH

Was at the outlet at Bugis+ Suki-Ya today for dinner and was served by Yan Hong and he really did a good job in customer servicing in which he offered to check with us if we required any more top up when he saw that we had finished our first round of servings as he was doing his rounds.

Janice 

 

I would like to compliment  Yan Hong for going the extra mile to serve us and entertain us at Suki-Ya Marina Square. Yan Hong never fails to put on his smile and greet the customer. Besides putting on his smile, he also very proactively to help us when we only left 1 or 2 plates of meat on our table.

Sito

 

I would like to feedback on the commendable dining experience at Suki-Ya Marina Square as a result of the good services provided by your staff Yan Hong. Yan Hong never fail to fulfil all our dish orders and requests. I was extremely pleased with his customer service attitude and amicable personality when attending to all his customers.

James

 

I would like to compliment 1 of your staff- Yan Hong of Suki-Ya Marina Square Branch for his attentiveness, when we were dining at Marina Square Branch. He will come to attend us immediately upon our call, unlike the ‘usual’ wait for a while from some of the F&B outlets. Thank you for the service and I will come to the restaurant again.

Helen

 

I visited Suki-Ya outlet at Marina Square and  would like to comment on your staff Yan Hong. He has demonstrated true GEMS services to the customer. He was very approachable and are able to assist to our request whenever we needed help.

Richard

 

I would like to compliment on one staff, Yan Hong from Suki-Ya Marina Square outlet for his good service and effort. He is friendly and has a lot of initiative to attend to customers.

Amanda 

 

Words from Customers

 

I would like to specially thank Kim together her with her team Mark, Raymond and Mary for their excellent service and making my surprise dinner for 18 guests a huge success. These 4 employees of Patara Fine Thai Cuisine have gone all out to create beautiful memories for us. On the actual day, a separate room was elegantly set up for us. Champagnes chilled, food ready to be served all in the upmost professional manner. Kim constantly ensured that all times we’re well taken care of and nothing was lacking. I cannot thank them enough and could not think of any other place to have celebrated my after wedding dinner. Patara’s exquisite food and excellent service is truly applaudable. – Venoth

 

When we arrive at Barrosa and announced ourselves, Chris was immediately notified and showed us to our table. He sensed that we were not comfortable with the choice as it was loud and immediately offered another seating outside of the restaurant, and much quieter. We were impressed that he could anticipate our needs. He explained the menu thoroughly and made recommendations. Service was as attentive as the staff could manage. Throughout our meal, we were very well taken care off and with the service, attention and general ambience – it was a lovely celebration at Barossa. – Joanie

 

Patara Fine Thai Cuisine is one of my favorite restaurants in Singapore. Food is excellent though prices are a little steep. However, they make it up easily by their excellent service. Our favorite server is Kim – she’s constantly smiling and her professional service is tip top! True asset to the restaurant. – Michelle

 

I love coming to Patara Fine Thai Cuisine to dine as Kim always greets me with a beautiful and warm smile. She always makes me feel welcome. I enjoy bringing guests to dine here for this reason. Kim has a great team too. They all play a role in making my dining experience very pleasant. The standard of food is consistently delicious and is always enjoyed by my family and friends. Thank you so much for your consistent excellent service Kim! – Elizabeth

 

Last November 2017 we had our dinner at Vineyard HortPark. Christian and the rest of the crew were so accommodating, knowledgeable on what they serve (they recommended us the best on their menu) and they were smiling the whole time. Overall my experience here is superb. Thank you to their manager Christian for giving us the best experience. I would definitely go back here and bring my friends. – Lucia

My wife and I are visiting Singapore from London and tonight we stumbled across Patara Fine Thai Cuisine and ate there. Our meal was by far the best we have had since we arrived over a week ago. The Thai food was authentic and quite superb! Kim and her team looked after us well throughout the meal and made the dining experience a memorable one. We will come back! – Stewart

 

On behalf of our families, we would like to thank the entire staff that was present on the 3rd December at Vineyard HortPark for our wedding. Our guests were delighted with the food and also the experience from dining at Vineyard HortPark. That was all that we asked for and your team duly delivered. We will be sure to pass on recommendations to any couples who intend to host a intimate wedding lunch/dinner. – Averil & Melvin

 

This place rocks. 6 of us had a nice dinner at Patara Fine Thai Cuisine. The quality of the food is amazing and the service was wonderful; thank you very much miss Kim, Mary, and Raymond for a super evening. – jllavergne

 

Barossa was this year’s venue for our company Christmas dinner. Nobody can top the wonderful service delivered by Chris and his team during the event day itself. The staff were very attentive of our needs every step of the way. Barossa is definitely a good choice for special events or even for your daily dose of great food. – Jayne

 

When walking into Patara Fine Thai Cuisine we felt a bit misplaced since it looked too upscale inside. All tables are set like in a 5-star hotel. However, since it is located in a mall we sat down and ordered. Service was good and attentive, even having kids cutlery and plates. Food came rather fast and was really delicious. There was not one dish that let us down and even our kids had a feast. Overall a really good dining experience which comes at a cost in Singapore. – Florian

 

It was a pleasure to have drinks and the hospitality of your staff Ms Samantha Guico at Talay Thai. She was both courteous and friendly which made our evening out more enjoyable. She is definitely a valuable asset to your establishment. Our complements! – Bertram

 

We went with a group of 8 to have dinner at Patara Fine Thai Cuisine. We asked the waitress to recommend us a selection of starters and main courses. Her selection was excellent, the food was great. Lovely atmosphere and excellent service. – jjw1969

 

We had a wonderful meal at Talay Thai @ Clarke Quay today. The Salted Squid was delicious and Samantha was a delight. Cheers to you all! – Ratanjit

 

We were at Barossa on Sat Evening. While deciding what to have for dinner at the Barossa sign menu the manager, Chris, approached us. He was kind and approachable and did not hurry us to make a decision. It was a pleasant dining experience at Barossa. Not forgetting that we left our camera bag behind after leaving the restaurant. We were delighted that the camera bag was with Chris when we came back to look for it. Will dine again at Barossa when we are in Esplanade for our next show. Well done, Chris. – Steven

 

Patara Fine Thai Cuisine Restaurant serves authentic Thai dishes, the food tastes great and they are made from quality ingredients. You could say that it’s one of the Best Thai Food in Singapore The pricing is definitely higher than average but I guess you are paying for the quality of the dishes served here. The true highlight of the night was definitely the food, it was absolutely perfect. Big plus also go to the Staff, very professional the service is excellent and very friendly and attentive. I truly recommend this place if you want high quality Thai cuisine. I love it that much, I will definitely come back. MVI888

 

It’s my first time to dine at this branch of Bangkok Jam Plaza Singapura. I
always love the food at Bangkok Jam but what got my attention more was the warm
service of the staff like Marilyn. Very friendly and attentive. I will definitely come back and bring my friends. By the way, great membership offer. – Jessa

 

I want to compliment on the service,food and the friendly staff at Siam Kitchen Lot One . I went there last friday with my family to have dinner during peak hours . Despite the busy period, I was served with a smile from the staff there. Food was served tasty too! It was good and would recommend it to my other relatives and friends. Thank you so much for putting in effort! – Quzaiqal

 

Would love to compliment the staff from Bangkok Jam Plaza Singapura outlet for their
wonderful service. Special thanks to Catherine, Lily & Vjay for their efficient service and
attentiveness. Great experience! Will be back again. – Kerine

 

I visited Siam Kitchen Lot 1 with my group of friends around dinner time, although it was packed with customers, I still managed to have a good time. Service was good so as the food we ate. It was deliciously made, I would totally recommend this restaurants to my peers and family members. Would come here again in the near future. Thank you for the hardwork and good service! – Hana

 

The staff at Bangkok Jam JEM is to be commended for another enjoyable dining experience! My friend & I were there for lunch at around 2pm on 12 November 2017. The
waitress who attended to us was Ratnasari, who impressed us with her impeccable service and attentiveness. She was quick to make sure that the water in our glasses was topped up at all times. When she approached our table to ask if she could clear the dishes, she exhibited hospitality which is so rare — she asked about our dining experience!

I have to say that Ratnasari was very savvy to promote Bangkok Jam membership and dessert when we raved about the food — kudos to her for exercising initiative! We did both for the simple reason that the food was really good — thumbs up to the chefs for the taste, temperature and plating of the dishes — and of course, the service. Keep up the good work!
– Hannah

 

I would like to compliment Lily from your local outlet. I had lunch at your Suki-Ya Kovan outlet for the first time with my husband.

Lily gave us a warm welcome at the entrance. Knowing that its our first time there, she explained how the buffet worked and also recommended us the more popular soup base. We find the passion in her to serve her customers well. She built rapport with customers and made us feel good eating at your restaurant.

Eileen

 

 

I was eating at Suki-Ya at Kovan when Nancy Neo caught my eye as she was very nice and made the restaurant feel very cozy! She took good care of us, made sure we had our cutlery and utensils and was always polite when we requested something. She also made sure our soups were topped up when we didn’t ask for it.

There was also another waitress her name was Lily she was also very welcoming and nice.
Together they made me feel like I was dining at home.

Catherine

 

I am a recent diner at Suki-Ya at Kovan Heartland Mall. I would like to commend on the outstanding service provided by Miss Nancy Neo – a very heartwarming, courteous and helpful staff, she took very good care of the dining experience of me and my friends.

– Mr Tan 

Would like to compliment Lily from the Suki-Ya outlet at Kovan. Great and attentive service from her during our lunch. My mum had a great meal celebrating her birthday. – Chin Hui

We would like to send generous compliments to Cindy at Suki-Ya Tampines for her fantastic service. She was very friendly and kind with her service. – Si Min

 

Taking time to  “Thank” your service staffs of Suki-Ya Kovan Heartland Mall branch. Lily at first look was not the super smiley kind of staff but she took the initiatives to start chatting with us, checking on the soup and the food. Overall it was a wonderful dining experience, will definitely be back. – Karen 

 

My friends and I would like to express our sincere thanks to Yan Hong & Ah Feng from Suki-Ya Marina Square for their excellent service. Their attentiveness and cheerfulness have made our dining experience a memorable and pleasant one. We will definitely patronize this branch again soon. – Karen

 

I would like to compliment  your staff from the Suki-Ya Marina Square Branch for their pleasant and warm customer services.

The first staff is Ah Feng, who had patiently explained to us on the ingredients used in the soup base before leading us to the restaurant. I find that this is a nice gesture especially for me as a first time customer.

Next is Yan Hong, who has been consistently checking to ensure that our soup is being filled, and if there is anything that we need. He has also been very patient, and serve with a smile when i had to request him few times to adjust the hot pot as one of our soup base is yet to boil.

As a first time customer, my friends and i really have a pleasant dining experience, and will definitely recommend to my friends and family members to visit this branch for dining. Thank you very much for the pleasant experience. – Lih Fang

 

I’d like to commend Mun Kitt and his team who work at Tampines Mall outlet as they are kind, professional & very patient towards their customers. The team at Tampines Mall not only made sure that they have stock of the Kimuchi soup but also makes sure that their customers are nicely with their great smiles. Thank you to Mun Kitt and team at Tampines Mall for making me patronising Suki-Ya again.

ZienaT

 

I have brought my family to Eat At Taipei at Kallang Wave this evening for dinner, and I must say the staff are well trained and the food is very nice. The manager He Xia has very nice attitude and she is very friendly. Good job. – Michelle

 

I would like to commend your staff at Suki-Ya Bukit Panjang on their politeness, courtesy and excellent service especally to the staff named Suk Chen for her outstanding service. The restaurant is quiet packed but she always have time for us. We’ll definitely come back. – Sharon

 

I had a positive dining experience at Suki-Ya bukit panjang plaza outlet. The manager on duty is Suk Chen. She possess crowd control ability and maintain her composure despite the long queue customer pool. The food was great and has a variety of spread. It was replenish efficiently by the friendly staff on duty. I would definitely dine again in the weeks to come. – Wilson

 

Suk Chen from Suki-Ya Bukit Panjang Plaza  has been really hospitable throughout our time at the eatery. She has been really patient and gentle in spirit even through the peak periods. Really appreciate her service. Had a great dining experience. – AikHau

 

It was my second time at Rocku as I wanted to share with my friends the good food I had at Rocku. Viet made us feel so welcome when I bring my friends in and was very
accommodating when I wanted to change table etc. He also came  by our table half way to check on what we want as we were having some communication problem on which type of beef to order with one of the waitress.

Viet was very friendly and made our dinning experience at Rocku a happy one. Will definitely be back and introduce friends there. – Christina

 

I like to take a moment to recognise Kim from Suki-Ya Kovan. 12 of us dined as a family and thanks to Kim‘s warm hospitality, we had wonderful time. She was patient in getting 12 persons to sit down (teenagers and 2 child) as each has preferences to sit with who…and she then introduced us the soup base to choose from.

Throughout the lunch, when my 72yr-old Mom got up to take food, she will chat with her. It is rare in Singapore today, that we experience warm hosting…it is through Kim‘s approach and actions that made me feel – all is not lost. – Angie

 

I’ve recently dined at I12 Katong Suki-YaMichael, impressed me and my two female colleagues who dined there. He was very attentive, smiles was always on his face, patient to our needs and pleasantly attended to our “some how critical” choices of slice-meats. He pleasantly and patiently delivered to us and has no attempt to avoid us nor putting up annoying body language on our table. A service staff like Michael, is not easy come by. Kindly extend our appreciation and congratulations to his good job that make our dining experience a memorable ones. – Patrick

 

I would like to give a 10/10 stars to all your staff at Eat At Taipei Kallang Wave Mall. We had a good dining experience last Friday. The foods are nice and we’re well served. We will definitely come back again next time. Thank you. – Johnson

 

The food at Eat at Taipei Kallang Wave Mall is tasty and service is good especially He Xia. She is very helpful and attentive. Definitely will come back again. – Bryan

 

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