OUR SERVICE HEROES – MARCH & APRIL 2018

OUTLET OF THE MONTH

I’d like to praise Catherine from Bangkok Jam Plaza Singapura, for unwaveringly good service. No matter how busy or packed it may be, she still puts on a smile and serves. She even makes an effort to remember my husband’s and I’s favourite drinks and how we like them! Her bubbly nature really brightens my day. Her service really sets Bangkok Jam out from the rest, and it’s the reason I always return to have dinner after work.

– Cherie

 

I dined at your Plaza Singapura branch of Bangkok Jam for lunch today.  I frequent this restaurant because it is close to my office and I like Thai food. Catherine and the team always do a really good job, and know my menu preferences etc.  I am always warmly welcomed, and the service is always friendly but efficient.

– Justin

 

The food was very good and consistent at Bangkok Jam Plaza Singapura. The service was fast and professional. Catherine, Lin Tong and Cherly were very friendly. Thank you for the great experience.

– Becky

 

We are a family of four dining at Bangkok Jam Plaza Singapura, and would like to compliment your staffs esp the supervisor and the new trainee, Ah Liang for their extraordinary service rendered. We enjoyed the food served as well as their service.

– Jasmine

 

I just dined at Bangkok Jam Plaza Singapura and I want to commend on the food as well as the service of the whole Bangkok Jam team! It feels good to eat somewhere decent at a reasonable price, and the hospitality of the staff working there is a two thumbs up. A must visit restaurant in town!

– Froilan

 

Thanks to the whole staff and crew of Bangkok Jam Plaza Singapura. All very friendly and polite. All orders are delicious! Will come back for sure, keep it up!

– Roxanne

 

We went to Bangkok Jam Plaza Singapura and the food we had was really good! Customer service was great and I’m really satisfied!

– Tash

 

We had a sumptuous lunch today at Bangkok Jam Plaza Singapura. My husband and I tagged along our 4 kids today for them to try Thai dishes. It’s a two thumbs up for all the food that we ordered. We also want to thank your staff, Wella, for arranging our reservation as well as the whole staff and crew for their hospitality.

– Carla

 

STAFF OF THE MONTH

I would like to express my appreciation to one of your management trainee Qris from ROCKU Yakiniku. Thank you for her willingness to serve my table and fulfill our multiple requests and the nice dining experience in your restaurant.

– Lulu Chou

 

It is my pleasure to write my email to your restaurant, ROCKU Yakiniku. A management trainee named Qris, is a hardworking and polite staff in your company. She provides very good service and dedicated herself to work.  My family loves her service very much.

– Jenny Sin

 

The Japanese style charcoal grill buffet at ROCKU Yakiniku is super nice and highly recommended. The service provided was good especially a lady called Qris who is friendly and professional in her service.  Basically, we enjoy the food, service and environment there!

– Jessie

 

We always spend lunch n dinner over the weekend and we found out the bbq food at ROCKU Yakiniku is very good overall. The service from Qris is wonderful, informing us about the term and condition, the value add of having lunch with you guys.

– Fransciscus

 

Words from other diners

Our group had a great experience dinning at Vineyard at Hortpark, food (pasta and pizza) are so good. The pasta is cooked perfectly and the sauce are rich and so tasty! The staff are friendly and very attentive, ambiance is perfect for group gathering and couple.

We will definitely go back for another great dinning experience! Thank you Vineyard!

– Julie 

 

You are very lucky to have a manager like Chris from Barossa. He is very attentive and hard working, has a pleasant personality and even knows how to recommend good tasting wine, all in all he provides excellent service.

– Enzo

 

Enjoyed our dinner at Patara Fine Thai Cuisine. We had beef green curry, stuffed chicken wings, 🍆 and chili chocolate lava cake (comes w ice cream and 🍓 – just a tinge of spiciness). The service staff were very courteous and the ambiance very cosy and pleasant.

– CS Tan

 

We had a large group gathering at Patara Fine Thai Cuisine, despite being ‘isolated’ in the private room, the staff Raymond, Eric and Mark kept checking on us to make sure we were okay. When asked for help to take group photos, the staff willingly obliged too. They were also quick to offer baby chairs and were family friendly to my 1 year old boys.

Everyone left feeling like they discovered a hidden gem and commented about how they would return. Glad to have chosen Patara and hope this review has been useful 🙂

– Princeofthieves 

 

My friend and I dined at Vineyard at HortPark. The place itself is worth it despite being far from the city. If you want a cozy ambiance whilst enjoying the superb food and company of good friends or family, this is the perfect place to go. I also like how accommodating and warm their staffs are especially their manager Christian. They attended to our needs and requests fast. I’ll definitely come back here and bring my family.

– Sheenaj

 

My hubby and I had lunch at Bangkok Jam at Marina Square and we would like to compliment on the staff who served us, Tan Cher Min for his good service. He was proactive as he was able to provide us with alternative dishes when he noted that few items we ordered for have been removed from the menu. We accepted his recommendation and were satisfied with our lunch. In addition, we noted that he was also attentive to small details – We ordered a drink without ice but he came back with the drink with some ice in it explaining that the drink was warm as it was just prepared. We feel that Cher Min should be commended for his good service rendered. Keep it up!

– Diana

 

Our visit to Bangkok Jam Wheelock was a memorable one. Kevin was charming and approachable. Anita was friendly, warm and cheerful. Both of them made our dinner experience a wonderful one. Thank you.

 Julie

 

I would like to send my compliments to the team at Typhoon Cafe (Plaza Singapura) who have been nothing short of wonderful. My husband and I were well taken care of and we’re touched by their consideration and attentiveness. Pei Ying made us feel warm and welcome, and she even noticed some fine details. I was struggling with my drink but she soon appeared with a spoon even before I had thought of asking for one. This was certainly a great relief and I got to enjoy my bubble tea well! Later on, when we had a little bit of an accident and spilled some food and drinks, Pei Ying and Li Li appeared almost immediately. They made sure we were alright and speedily cleaned up the mess. While we felt really bad for causing a ruckus, it was really heartwarming to see that they were more concerned with our wellbeing and comfort. Such service is certainly not something we see often, and I truly believe you have got great people in your team. To receive such kindness from someone who has had an equally long day, is hard to come by. And I’m glad to experience this today.

– Yi Lin & Dennis

 

I would like to compliment the good service by your 2 staff, who served us today at Siam Kitchen Bukit Panjang Plaza. Joon Kiat & Alsagoff were attentive and did an excellent job. Kudos to the 2 of them and thanks for the great service!

– Marrissa

 

Thanks for the exceptional service from Monica and her team at Bangkok Jam Marina Square. They were very cheerful and full of happiness while serving. Despite the late hours of operation, they can still bring a smile to the faces of the customers at the restaurant!

– Darlye

 

My company of 24 pax had a gathering at Bangkok Jam Great World City for lunch. Several colleagues and I were very impressed by Sylvia’s composure and attentiveness when she handled a barrage of orders. Hope she excels further and makes SG’s service sector shine!

– Shaun

 

I dined at Siam Kitchen Lot 1 for dinner with my family and I would like to compliment a manager by the name of Barnabas. He has a great knowledge of the food and we really enjoyed the Tom Yum Fish & Seafood Phad Thai he recommended. Despite the busy restaurant, Barnabus still take the effort to explain to us the food and was still smiling after taking our orders. My family and I would like to thank him & the chef specially for the great dinner and exceptional customer service! I will definitely come again and bring my friends along!

– Jaslyn

 

We would like to commend Catherine and Anita from BangkokJam Wheelock Place for their great service, fast and efficient with a very polite attitude. Would definitely patronise again.

– Jessie

 

I would like to say thank to all team member of Bangkok Jam @ Wheelock Place for giving me and my friends a great dining experience during my friend’s birthday dinner last night. We all were surprise with your excellent customer service especially are duty manager Kevin and two amazing service ambassadors Anita and Nancy. You all did a perfect customer engaging, made us satisfied and gave us pleasure from the first moment we step into the restaurant till last minute. Really enjoyed !. I highly appreciate and definitely we will come back not only for the food, but for the service also.

– Mario

 

I must say you’ve a dedicated team member, Kevin at Bangkok Jam Wheelock PlaceKevin and the other team members offered great choices for the two of us and also made the food and drinks according to our preference. Throughout the dinner, I noticed the engagement of the team with a large group of customers. That’s customer engaging. Being in a service industry myself, providing great customer service is important and I believed kevin and the team has done that well. Despite some misunderstanding towards the end of the evening over some technical glitches on your paywave machine, I must said Kevin has demonstrated his integrity to protect the interest of the business by ensuring the bill is collected promptly. Other employees may just ignore it at the expenses of the business, but Kevin pursued on to ensure the bill is collected the following day. For that, I must comment that you’ve hired a great staff and team. Well done.

– Jonathan

 

 

Happy with the service of Marilyn at Bangkok Jam Great World City, she’s very welcoming and happy to serve. Kudos for having her in your team!

– Jona

 

We will like to praise Monica from Bangkok Jam Marina Square for her absolute service. I was back in Singapore to gather with my old friends. Monica definitely went beyond our expectations and we were absolutely pleased. We were served with wrong orders from other helpers but she was kind to guide her colleagues. Then help us to explain that the kitchen was busy.

– Terrence

 

 

I’d like to commend Monica, your service staff at Bangkok Jam Marina Square. It was the second time we’d eaten at this restaurant and it was great to see Monica again. It was the busy dinner hour on a Friday night but she went over and beyond the call of duty to make our children feel special and welcome. She’s really a gem!

– Reuben

 

I want to thank you for the wonderful dinner my friends and I had last night. It was our first time visiting Bangkok Jam Marina Square and we were surprised by food served and customer service by Monica. The service by Monica was excellent. She was cheerful, courteous and prompt with her service. Overall the food and service were excellent!

– Gina

 

It is truly a pleasure to dine in at Bangkok Jam Marina Square and being
serve by Francis Ng. His service is way above expectations. We walk in at
close to 9.30pm, understand that the place might probably be taking last
order, yet he welcome us with a great smile and suggested drinks for us as
well. The way he tell us about the membership and rebate and which credit
card has got promotion, is rather detailed. Thank you so much Francis for
making our mid week so much better.

– Jicelle

 

I am delighted to narrate my very pleasant experience dining at Bangkok Jam Bugis, especially the excellent service rendered by your staff, Camelia.My family was greeted with a warm welcome upon arrival and our orders were taken with great attention and direction with good recommendation! Your staff has certainly delivered us with a 5-star dining experience and I would be most happy to recommend to all my friends and circle.

– Dennis

 

I will like to specially thanks the manager He Xia and the service staff Auntie for the great service when I am dining at Eat @ Taipei Kallang Wave. Auntie Ah Siew is very friendly and enjoy interacting with customer. She indeed the role model for having good service in service industry. Definitely will be back again to this wonderful and pleasant outlet.

– Marcus

 

 

I’m writing this email to express my satisfaction with your staff at Bangkok Jam Marina Square. I came here on a Thursday night with my friends for dinner and was specially taken care of by Monica. She took the effort to make sure that our food was okay, chatted with us and constantly looking out for us on even small details (ie. extra bowls for our extra small bowl of soup etc). Being stressed out from a day of work, it’s always nice have someone care about your wellbeing, let alone a stranger.

– Wan Xin

 

 

I am writing to compliment the services I received from Sylvia at Bangkok Jam Great World City. She is such a friendly person and very attentive the our needs throughout the dining. She took the efforts and time to go through the menu with us and gave us good suggestion for the dishes to order. Overall it was a very pleasant dining experience and definitely we will go back again.

– WK Tay

 

This email is to thank your crews @ Siam Kitchen Lot One outlet, specifically Nurain, for
her excellent service. I visited today at about 08:30pm till about 09:45pm. Nurain showed genuine interest and care for her customers. She ensured we were enjoying our food and asked for feedbacks on the food/drinks after we were done. When I informed her my tom yum soup was a bit too spicy to my liking, she suggested to order the clear tom yum soup next time.

Despite staying there till almost closing time (& we were the last to leave), none of the staff told us to leave which made us feel really welcomed. Thank you to Nurain and team for making us feel welcomed, and not rushing us to finish our meal despite the time!

– Shiqah

 

I am writing in to give a positive feedback for  the excellent service received from Monica from Bangkok Jam Marina Square. I was extremely impressed by her good customer service and her friendliness. I’ll like to applause her and the service team for their excellent services. It was really a pleasant experience dining here!

– Guang Yang

 

I was at Bangkok Jam Wheelock Place with my 2 sisters. We had a very satisfying lunch .  The food and drinks we ordered were pretty satisfactory. However, we were most delighted with the service rendered by your staff, Ms Nancy Tan.  She is very forthcoming, approachable, attentive and accommodating. Most importantly, she served with a smile, questions were also answered with a warm smile . She has a very neat appearance. Great staff ! Shall visit this outlet again in the near future.

– Adeline

 

I had dinner at Siam Kitchen Eastpoint Mall recently and it was a lovely experience. The team of staff were nice and the waiters, especially the malay lady, were very attentive and pleasant. She was alert and checked on us if we had any issues with meals served. The food was great and I will definitely come back again soon.

– Eva

 

Irene was very helpful with the order of good, especially on the DIY kiosk. She also helped to get the food ready for collection when our Q number was called and oriented us to a place to sit. Pleasant & Cheerful personality.

Next, the food prepared by Head Chef on duty, Rangbir and his team members were simply delicious and mouth-watering. Cooked to perfection. We were delighted by the outcome.

For this, we thanked the team for the pleasant encounter this afternoon and we would love to come back more to dine at Flaming Don Bugis+.

Eddie Yeo

 

I’m sending you an email in regards to the excellent service by Bukit Panjang Plaza Suki-Ya staff name Cindy. I have given a good feedback about her not long ago but I have to commend her hard work and the good quality service again. She is a humble and selfless employee in terms constantly being concerned about the customers’ needs and their dining experience. She has provided top notch service and the only reason I always go back to BPP Sukiya is because of employee like Cindy, who is humble in nature. Her positivity and cheerful personality never fails to give a smile on other customers’ face, not just me. Her consistency in terms of her performance at work deserve much more credit in my opinion. And I hope her positive attitude and good customer service will help the business in prospering and I hope she will have more recognition based on the amount of hard work she has given to BPP Suki-Ya. Thank you!

– Tan Qi Ming

 

I must say this staff Chun Yan does such a great hospitable job at Suki-Ya Plaza Singapura. Very very good service from her and making sure all her customer get the best possible service. Well done!

– Vincent Kuang

 

With the help of one of your staff named Ken, me and my girlfriend were having a lovely tea time there. This was our first time in Typhoon Cafe, hence we were clueless on what to get for our tea time. Fortunately, Ken came and approached us by offering us the hot Granny Smith Apple and Hell Valley Volcano. He said it would be a good combination as the tea is not too sweet, help to decrease the fat of chocolate but not cover the taste of it. Therefore, we went for what he suggested to us and we enjoyed it a lot. On and off, he paid attention to us to ensure our requests were fulfilled. Overall, it was a great experience with Typhoon and thanks to Ken for being so helpful.

– Pei Hua

 

I dined at Suki-Ya Kovan branch today and received good service from Lily as well as the other staff members. The food was also good and fresh. Overall a good experience here, will definetely return!

– Kenji

 

My superior and I visited Suki-Ya Kovan Branch yesterday on 10th March and we were served excellently by a staff of the name Kym Ng. Always prompt, and with a wide smile, we could see how well versed she was with the goings of the restaurant, and she was exceptionally patient and cheerful in settling us down for our dinner buffet.

Made our day a very pleasant one 🙂 thank you for the great service, Kym!

– Clavius & Joshi

 

One of your staff that was working at Suki-Ya Bugis +, Sam had well assisted for my needs when I was having dinner with my family. Besides, he is very kind and helpful. We definitely must give this staff and the team a very good compliment. We will be visit again soon.

– Pierre

 

Although there’s no service charge at Flaming Don Tiong BahruShiki still served us by taking food for us, and we ate happily and enjoyed ourselves. We will come back for her.

– Jimmy Lau

 

I was having lunch with my family yesterday at Eat At Taipei. We are happy for the good service from the staffs. The foods are delicious. Keep it up.

– Johnson

 

I would like to feedback to employee Lily from Suki-Ya Kovan, she was extremely helpful in service, takes pride on her work. Despite being busy, she’s still  enjoyable and it was a great first time experience for us! 

– Joel Goh

 

 

I have just completed my dinner at Suki-Ya, Heartland Mall.  It took to my attention that a kitchen staff, Frankie, went the extra mile by helping out with service despite the piling dishes and tables he had to clear. He took orders and requests from customers with his gentle disposition and warm smile. 

I approached the manager, Lily, and told her about Frankie. She then proceeded to pass me a card and explained that I could write in feedback. They all worked very hard to serve all the patrons and their requests. I would like to specially thank each and every one of them who made our dinner a pleasant experience.

– Sarah Tan

 

I would like to commend Nancy Neo from Suki-Ya Kovan for her very good service. Her smiling face brightens up the day for us. Thank you.

– Ong Eng Kiat & Zhang Xia 

 

Went to Flaming Don yesterday at Bugis+ and the food i ordered is really good. Thanks also to manager Raffy for helping me as I order and suggesting food since it was my first time there. Appreciate it. Thanks.

– Oscar

 

 

I’m writing in to comment on the excellent services we received from Mr Boon Keat at Suki-Ya Kallang Wave Mall.

First told him that it’s hot when i’m deciding on a seat and he told us to get the front table and clear it for us asap even though there’s other tables that’s already been set up.

Told us last order 9.30pm and closing time 10pm before we were seated. He brought us the chicken and pork promptly.

When we are almost done, i asked for top up of soup and if its okay to drink it liked this but he took the effort to explain its not suitable etc and best to heat it up. Assure us that we still have time since he still have 2 more tables left even though it’s almost 10pm. He could have just simply say no soup or closing so no more adding of soup etc but he did not.

It’s easy to see how some can be just good with greetings, ‘smiles’ and not the actual tasks. However, Mr Goh is none of these. I think it’s not easy to find a staff like Mr Goh nowadays. Someone that’s diligent, genuine friendly and polite to customers.

– Jen

 

I dined at ROCKU Yakiniku with my Husband and we love the service and food. Overall experienced is great and satisfying, keep it up!

– Esyuen Koh

 

Last weekend I was wondering where to have my dinner with my friends and I recommended my friends to Eat At Taipei. We had a good dining experience there and we would like to thank the good services by your staff. Thank you for your services and nice foods.

– Calvin

 

I like to highlight the staff wei soon from Suki-Ya Katong is friendly and helpful. The Buffet bar is fresh, and I will come back to support with my friends again . Keep up the good work .

– Minnie  

 

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