OUR SERVICE HEROES – MARCH & APRIL 2017

 

 TOP SERVICE OF THE MONTH

Staff of the Month – Cindy

Sukiya Cindy

I am writing this email to commend Cindy from Bukit Panjang Plaza Suki-Ya for her great service that made our dining experience so much more enjoyable. We felt welcome and at home with her hospitality and friendliness. –  Marcus Leow

I Would like to feedback regarding your staff Cindy at Suki-Ya bukit Panjang Plaza…. serving us with great attitude, very polite and helpful.. will come back again!  – Lim Zhong Ming

I would like to compliment Cindy from Bukit Panjang Plaza’s Sukiya. She never fails to provide excellent customer service and that is why I always come back for more steamboat! Keep up the awesome service – Hui Ling

Outlet of the Month – KURO Izakaya

Kuro team

I had my lunch meeting at KURO IZAKAYA, Suntec City tower 3. This was my second time at that place since my client’s office is just above. Three of your employees offered a very commendable service. They were Mae, MJ and Jamie. Surprisingly, the said restaurant was also a part of the same company as SUKIYA where I had a memorable dining experience as well. As somebody who came from the F&B industry, I personally know the employees struggles but these people are really giving an amazing service to your customers. There must be something with Creative Eateries’ culture when it comes to grooming your staffs in terms of customer service satisfaction. I wish your company all the best and I hope that you continue producing incomparable service providers in the industry. – Francees Zaguirre

 

WORDS FROM OUR CUSTOMERS

Nice steak at Barossa! Great service by Chris who offered to give us a bigger table so that we can dine comfortably! He made sure that our glasses were always full! – Irene Y

Fremantle Seafood Market serves the freshest seafood you can taste. Waiters are also friendly. – Alan C

If you are a non-vegetarian looking for steaks, chops or seafood, try Hot Stones at Clarke Quay! The ingredients are garden-fresh, and you know you’re not eating leftovers because you cook it yourself! What a unique experience! The two of us ordered US Black Angus Sirloin and Salmon Steak. The servers were very friendly and attentive, assisting with the cooking process as needed. Dining on the boat was such a relaxing experience – a perfect evening! – Rosie K

While strolling through the bars and entertainment area at Clarke Quay in Singapore I got hungry and found Fremantle Seafood Market. The restaurant is located directly on the Singapore River and I got a perfect table with a view to the river. The waiters were friendly and the order was processed quickly. My food was very nice and I would definitely recommend the place, since it is also close to some good open-air nightlife spots across the road. – Island Hopper

Just had a wonderful dinner tonight at Bangkok Jam Tiong Bahru Plaza. Was served by this wonderful lady named Aunty Nancy Tan. She was friendly & very helpful. We couldn’t decide on the starter dish and when asked for her recommendation, she looked at what was our main course before suggesting us to go for the Pomelo with prawn salad. And yes, It was super YUMMY! To us, what really matter most is not only the delicious dishes, it is the service. Aunty Nancy, we will come again because of your GREAT service! – Cindy

To perk up our thirst and fill our hungry stomach, me and my friend decided to dine at Siam Kitchen Lot 1Good service, good food and the staff are accommodating especially your Mgr named Rosely. I will highly recommend that place to my other friends and see for themselves. Keep up the good work. – Err

Had a dinner with my friend few hours ago at Bangkok Jam Great World City and I would lik etoo compliment the two lovely ladies on duty. We are at the outlet around 7pm, the staff managed to provide an excellent service to us despite the dinner crowd. Staff was so friendly, attentive and was always smiling. We also don’t need to ask or raise our hand to catch their attention because they give us straight away what we need (extra plate to share and table water). Food was great too. Will recommend this place! -Joan

I went to Bangkok Jam JEM for the dinner steamboat buffet and was pleasantly surprised by the high quality of service. In particular, I would like to commend Mr Jason Yang who took the initiative to introduce the options to us and make recommendations. He made my group feel very welcome with his friendliness and was extremely attentive. Our dining experience was definitely improved thanks to him and I would recommend Bangkok Jam to my friends knowing they had such caring staff on hand. – Li Guan

I had dinner with my friends at Bangkok Jam Plaza Singapura and was served by Allen and his team. We had a pleasant and enjoyable experience in the restaurant. All the staffs are polite and friendly. We were served promptly. I will go back to the restaurant for meals again! – Pei Ling

 I am writing in with regards to the wonderful food and service provided to me at Bangkok Jam Wheelock Place.  The waiter, Apple, was particularly patient when taking our orders. He was very cheerful and provided good advice with wonderful knowledge of the menu. I have enjoyed my night here and hope that the team would continue to do well. – Kevin

I would like to commend the service effort and initiatives of your staffs during my visit to Siam Kitchen East Point MallI was celebrating the birthdays of my 2 nieces and I somehow felt your staffs, Fabian Phuah, Yanni and Afiq were very helpful in facilitating us with the surprise birthday party for my 2 nieces. They helped with photo-taking, we brought small cupcakes and your staff had the initiative to provide us with candles which may seem like a small effort, but they made it special for us. Thank you and be blessed! – Zai

I am most impressed with your staff Marcus who was on duty last Saturday (6 May 2017) during my lunch at Bangkok Jam Bugis Junction with my family members. He was very friendly and highly efficient throughout. None of us customers needed to wait long for anything and his ability to cope so professionally is extremely commendable. My family and I hope his hard work and efficiency is recognised by the company and we believe it is your blessing to have such a staff onboard. Thank you very much for a memorable dining experience. – Marcia

I was very pleasantly surprised with Patara Fine Thai Cuisine during my first visit to the restaurant. As my out of town guest wanted an early dinner, we arrived a little past 6pm during mid-week. The staff was very attentive. We ordered appetisers, salads and Tom Yum soup. All were excellent especially the tacos, soup and I especially enjoyed the fish cake as they were not oily and came puffy unlike many other restaurants serving shrivelled fish cakes. The Pomelo salad was fresh and not salty which suited my tastes. We ordered many dishes to share for mains. Highlights included beef tenderloin, stuffed chicken wings and steam seabass; which reminded me of my days posted in Bangkok. The only down side was our disappointment with mango sticky rice dessert as mangoes were not sweet even though this is mango season in Thailand. I recommend the restaurant for both business and personal. – Chang

I was at Eat @ Taipei JCube having my dinner with my family today (23/04). The staff there was great! Food was awesome too! Especially Suk Chen and He Xia, they are very friendly! Will definitely go back again. Thank You. – Jia Jun

Good day, I had the most pleasant experience at Eat at Taipei Kallang Wave Mall on Saturday, 15/04/17. As a Manager, she was observant to her surrounding, dedicated to her job. This small simple gesture will make me visit your store more often and of course, sharing what great customer service i have experience. Kudos to her. – Zeng Shu hong

I just had my dinner at Rocku Yakiniku and it was such an amazing experience! I’ve been here 3 times already and I’m still not bored of the food! The service is great too, Samuel Loh was prompt in serving my friends and I, and Yan Hong was quick to serve our food! We had such a great time and I’ll definitely come back again! – Eunice Wee

I would like to highlight the manager, Edward from Tajimaya restaurant at Vivo City for his amazing service. I celebrated my birthday with my friends and Edward made sure that we had an amazing dining experience. I would like to point out that Edward was very sincere and had a personal touch that made my birthday celebration a little more memorable.  My friends were highly impressed with him! – Ms Kan

I was having a dinner at BPP Sukiya with my friends.One of the waitress there, Siew Mei, was giving us a good time there. She was very friendly and kept smiling while she was serving us. She made my family members and myself, felt very welcome. Hope that there will be more waitress that is like her. Thank you very much for Siew Mei’s hard work. Will continue to dine at Sukiya! Have a nice day!

Thought I’ll share a quick note on some great feedbacks on Sam who was waitering at Sukiya plaza singapura last Friday, 24 Feb 2017. He is extraordinary and his patience is remarkable. I was waiting for my partner to arrive and he walked me through the options in Sukiya. He also offered time to think about what soup base I wanted and didnt at all pushed me to order despite the time limit. He actually gave me additional 20mins as I only made my order 20mins after i stepped into the restaurant. He went that extra mile by being observant in what my partner and I needed at the table or what to clear so we had more space.  I hope you can relay the good feedback to Sam as I think this will make his day just like how he made mine! Thanks so much – Cheryl 

 I’m writing to commend this energetic beautiful and bubbly lady, Madam Soon Yit Kit who was working with her utmost effort that needs to be recognised in the Sukiya Kovan heartland Mall outlet during the lunch period on the 10th March 2017. It was indeed a pleasure getting most of my orders from this lady with a bright smile on her face. – Lim Jyu-Noir Daryl 

Brought my friends to Sukiya at Marina Square on 22 mar wed evening; it was their first time there (celebrating an occasion). Just want to commend the service of your staff Kian Hong who helped to guide my friends on their first visit: (1) right from the start, he explained the different soups and recommended options when we could not decide. (2) throughout our time there, he managed the space fast and efficiently: even though there were 5 of us on the round table which could be somewhat cramp, he cleared the emptied plates promptly and asked whether we need top ups on drinks and meat. (3) he was proactive in addressing some queries we had on the process and where to find stuff. (4) at the end of day, he also recommended us to visit the other sukiya restaurants if we are too far from marina square. All in all, Kian Hong made a difference and alleviated my initial concern about hosting friends at sukiya because buffet self help setting can get a little unnerving for big groups. Will definitely visit again.  – Patrick Lee

My feedback for the dining yesterday at Sukiya Bugis Plus yesterday is wonderful. Good services for all staff especially Mr Boon Keat and the auntie who helped to refill the food. Very helpful and warm staff who are funny and makes me feel like home. I went with my exchange student friends which i think it definitely brings good memory to them about coming to Singapore. Thumb up! Will definitely come back again! – Zhi Ting

I was having my lunch at Sukiya I12 Katong Mall last weekend . The staff is very patient in taking our soup orders. They also suggest us to TOP up waygu meat .  When doing the billing , I was also introduce to the membership program.  I will be back often as I really enjoy dining at sukiya Katong. Thank you – Jiahui 

I just had my dinner here at Sukiya kallang wave mall. The manager named RAF made our dinner even more enjoyable. He was very accommodating, kind and helpful. He even sliced the pear fruit for us. Raf is indeed an asset to your company and I wish that you can groom more employees like him. Thank you very much! – Francees

 

« Back