OUR SERVICE HEROES – JUL & AUG 2020

Outlet of the Month: Bangkok Jam Great World

My husband and I have our lunch today at Bangkok Jam, Great World City.  It was a pleasure having our lunch there on all our weekends.  We are usually served by Ms Tama, a soft spoken lady with a pleasant disposition. Although we usually booked using eatigo at discount prices, she still served us a smile.  She remembers the food and dessert that we like to order. We dine out frequently on weekends and we seldom meet service personnel like Ms Tama.  Please treasure her, it is never easy to find a staff like her.
– Sandy Lim

 

Miss Tama from Bangkok Jam Great World is very attentive and patient and also very friendly. Went there more than 5 times always with excellent service. Thank you. What a lovely restaurant, good food and good service and atmosphere. Will be back soon.
– Irene

 

First visit to Bangkok Jam Great World since the renovation of Great World City. The restaurant is still nice and bright. Food and service were also very good!
– Christopher

 

Ms Tama from Bangkok Jam Great World, showed really great service! (The restaurant has) nice Thai background with spacious tables setting and Thai music. Food is exactly like what you can get in Bangkok, everything were awesome. Highly recommended for those Thai food lovers!
– Michelle Ng

 

I dined with my family at Bangkok Jam Great World. The food was excellent & the
service was exceptional. Your Manager Tama was courteous, most helpful & friendly. Certainly an asset to your organization & the F&B industry. Thank you for a memorable dining experience!
– Woody

 

I have been to Bangkok Jam Great World a couple of times – excellent Pad Thai & juicy, flavourful Pandan Chicken. I’ll be back to try a curry next for sure. Has a relaxing decor, with some nice plants & greenery for a relaxing vibe. Good for a casual meal or get together.
– Blake

 

Awesome dining experience here in Bangkok Jam Great World. Food is really delicious and the servers were really friendly and accommodating. Big thanks to Tama and Robert for the great services!
– Freddy Tan

 

I think Bangkok Jam Great World served the best Thai food in Singapore! Nice ambiance, food was so good and despite the busy period, but everyone was still very nice. Will come back again!
– Đoàn Thiện Yến Nhi

 

Staff of the Month: Sharon

We patronize Eat at Taipei SAFRA Toa Payoh every Sunday because our children has enrichment lessons there. I would like to commend on one of your staff Sharon who had been such a delight to have. She is very conscientious and attentive to customers’ needs. And because we are regular customers, she makes the effort to remember our likes and dislikes; she remembers that our children needs to go off at a certain time after the meal for their lessons and checks with the kitchen if the food is taking too long. She provides the children’s cutlery without us having to request for them because she knows our children need them.

– Jane Chia

 

I was impressed with the service by Sharon at Eat at Taipei SAFRA Toa Payoh. She was busy and attending to all the customers alone. However, Sharon was efficient in her work and she deserves some appreciation for her hard work.

– Kho Kai Lin

 

Sharon is a gem at Eat at Taipei SAFRA Toa Payoh. She is sincere with her service and checks on customers all the time. Her service was amazing and I had a wonder dinner. Keep it up with the same attitude.

– Elivia Siau

 

My friends and I ate at Suki-Ya SAFRA Toa Payoh on 18 August at around 8.30pm. Sharon provided very good service. She was attentive, alert, fast and made the whole dining experience more and memorable. She is an asset to the company and has the potential to do well in this industry. A capable worker that any employer would love to have and keep.

– Chew Kim Soon

 

This is my first time having dinner in Suki-Ya SAFRA Toa Payoh and Sharon‘s level of service is fantastic! I told only told my boyfriend that I want to eat udon and even before ordering, Sharon served the udon to my table. This kind of service is really applaudable! I can see that she love her work through serving with other customer with heart. We are really happy and enjoyed our meal. Good job!

– Chris Lim

 

Hello, I would like to share my dining experience at Suki-Ya SAFRA Toa Payoh. I was served by Sharon and her team and I must compliment them for their excellent service. They were able to fulfill our orders promptly and answer all our clarifications patiently. The staff were very friendly towards us and greeted us warmly too. Overall we had a delightful dining experience especially Sharon because of the exemplary service in the restaurant. Thank you.

– Shi Ling

 

We would like to highly commend on the superb service we have received from Ms Sharon when we visited Eat at Taipei SAFRA Toa Payoh today for lunch.She was very attentive to all the needs of the customers in the restaurant throughout our time at the restaurant.  We have eaten out often & this high level of service is not even experienced in those 5-Stars Hotels. Please kindly acknowledge her great service as she really deserves it! Thank you very much.

– Serena Hoa

 

I had dined at Eat at Taipei SAFRA Toa Payoh on two occasions and was served by Sharon. We are a family of three with a young toddler. Sharon has been attentive to our needs and provided condiments and cutlery required for our meals without us prompting. In our recent visit on 26 Aug, my daughter had coughed and Sharon provided a glass of warm water to help with the cough. I believe she has been an asset to your company and will continue to be with her positive attitude and mindset.

– Wei Liang

 

 

I am writing to you for the fantastic food and service you delivered in Suki-Ya SAFRA Toa Payoh. I hope you will offer the praiseworthy service in the future and I must say you have won my heart as a guest. I would also like to commend Sharon for the service and hospitality.

– Shunde

 

 

My hubby and I made a reservation to dine at Suki-Ya SAFRA Toa Payoh and it was a pleasure to be served by Sharon and team. Due to Covid-19, it was not easy to operate a steamboat buffet restaurant but she and her team have served every customer patiently by pushing the trolley filled with vegetables and other ingredients around. They also made it an effort to top up the soup and meat trays. We had a great time dining in your restaurant. Service was excellent and hygiene was also tip top as we observed that utensils are wrapped nicely and social distancing was maintained.

– Joey

 

Sharon from Suki-Ya SAFRA Toa Payoh provides great service. She has an excellent service attitude and is attentive to the needs of customers. She will check on me frequently to ask if I need to add other food without me asking. Thank you!

– Yee Fong

 

I would like to share our wonderful experience from last night dinner at Suki-Ya SAFRA Toa Payoh. We were served by Sharon. She was very professional, polite and constantly coming to our table to check for new orders.  My wife and I were delighted by her responsiveness and thoroughly enjoyed our dinner. I also made a special request to make an order for a drink in next door restaurant and she willingly agreed. Very pleased with the service she rendered. Keep up the good work!

– Victor Ng

 

 

I had visited Suki-Ya SAFRA Toa Payoh and I am extremely pleased with the service and the quality of food being served. Staff has been really friendly to us. I would like to commend Sharon especially as she’s been attentive to our needs (especially we got little ones). Thank you so much and I hope you continue to strive and tide through this unprecedented period.

– Lee Kai Yu

 

 

I am writing to share my dining experience at Suki-Ya SAFRA Toa Payoh. I was with my friend there for lunch. I was being served by Sharon and I am impressed with the customer service that she has provided. She was very patient and polite when serving and explaining to us. She ensured the social distance inside the restaurant and always attended to our needs in time. I truly enjoyed my experience there and would not hesitate to recommend my friends there. Please keep up the good work and maintain this type of customer service in your restaurant. Thank you.

– Danny Chen

 

Words from Customers

I would like to give a thumbs up to Reanna at Tajimaya Yakiniku, VivoCity. She serve us very well and was very attentive to all our requests. Keep up the good job Reanna. We will visit again as we enjoyed the food and also your excellent service.

– Melanie

Me and my friends would like to give a feedback about the service and the food we had in Tajimaya Yakiniku, VivoCity.

We had a dinner buffet and there’s one lovely server named Samantha who is very attentive, that accommodated us and kept checking from time to time if we still need something. The food was fantastic especially the Wagyu and Sashimi. We were pleased with the service we got from your staff and so with the food. We would definitely come back and recommend the place to my friends.

– Mary Chen 

We had dinner at Hot Stones, Clarke Quay.  It was a wonderful experience dining there and we are served by a friendly & cute staff, Carl.  He knows the products well, able to share his recommendations and opinion for our reference.

– Melissa Wong 

 

We had our dinner at Hot Stones, Clarke Quay to celebrate my sons birthday, the food was great and the service we experienced from one of your staff, Samantha is awesome, she’s very cheerful and sweet, she even gave us a complimentary chocolate brownie. We’ll definitely come back and recommend your place to my friends. Cheers!

– Amhal

 

I was at Tajimaya Yakiniku, VivoCity, and was serve by the gentleman Eddie Leow. I think he has a very good attitude and quality manager, and neeeds to be praised. The quality of the food is also very good.

– Ben Gan 

Visited as a guest in the Tajimaya Yakiniku, VivoCity  for dinner. We were celebrating birthday of my friend and we choose the buffet with the WAGYU BEEF – it was delicious, don’t know how many plates of beef we eat. We had a delightful waitress, Reanna. She had just the right balance of friendliness and efficiency. Very entertaining and attentive. Even our buffet time ends she did not rush us. She and other staff members made certain that we had everything we needed.

– Yannah

Just dropping a quick email to commend your staff Samantha at Hot Stones, Clarke Quay. There were a few tables occupied, yet  she was fast,  positive and detailed. Very good attitude, made our celebration very happy!

– Keryuan

 

I am writing to commend one of your staff, Mr Eddie Leow, on the excellent service he has rendered throughout all my visits at Tajimaya Yakiniku, VivoCity. He is genuine in all his interactions with us and does his utmost to ensure our every need is met – efficiently taking our orders and ensuring he doesn’t miss any out, even going the extra mile in his thoughtful gestures such as bringing extra sauce and taking note of when we should change the grill. By our third visit, we were touched to find that he remembered our usual order perfectly and served us everything in record time, even recalling our favourite sauces and bringing us extra sauce knowing that we usually would request for it. His thoughtfulness and sincerely impressed and moved us – he is certainly an asset to your team and a wonderful reflection of the high standards I’m certain you have held your company to.

Eddie’s exceptional service is a large part of why my group of friends frequent Tajimaya Yakiniku, VivoCity so often. He has, over time, become a friend we look forward to seeing every time we visit, and I would like to recognise his efforts and commendable service. Please help us to convey our heartfelt appreciation and thanks.

– Samantha Lim, Kyeong Jae, Marcus, Jeremy and Russell 

 

We have visited Vineyard at Hortpark twice over the last 2 months. We actually love the food menu and almost everything we tried has been yummy and matched the other dishes well. By the way, Michelle is very nice and gave us great service too.

– Esther

 

The food was great at Talay, Clarke Quay and Joanne did a great job serving us! The sea bass fillet in lime and chilli was simply fabulous! The Tom yum was creamy and smooth!
We also enjoyed the calm and cool setting, definitely a place that’s brings you back to chao phraya Bangkok ! They have Thai food and Western seafood good for families with young children!

– Charles

 

Great service from Joanne at Fremantle Seafood Market, Clarke Quay. Seafood platter is yummy, esp the calamari. The tiger prawn aglio oglio is has great prawns. Garlic bread is yummy. Mussels are mediocre but the soup it has was savoury.

– Wang

 

Chanced upon Barossa, Esplanade as we celebrated our 8th dating anniversary. Food tastes great and comes in decent portion. Served joyfully by Jo and Kian who really made our evening! Thank you once again!

– Lin Xin

 

Jo and Kian at Barossa, Esplanade was friendly and gave good recommendations for the food – try the ribs and the steak – portions are generous and tastes good enough for a repeat visit.

– Troy

 

We got a meat platter, pasta carbonara and mushroom soup at Barossa, Esplanade. The food was great! Especially the Taragon Bernaise sauce and the carbonara. We were served by Jo and Jerome and the service was great! They were very attentive and helpful as well! Would recommend others to dine here 🙂

– Jonathan

 

Barossa, Esplanade is an amazing place to dine in. Came here with my boyfriend after lockdown and it’s a beautiful ambience with mouthwatering dishes. The Hawaiian Chicken Pizza is to die for, especially after lockdown 😉 Kian our waiter made amazing cocktails like Sex On The Beach, Pina Colada and Mojito. Even in the middle of a pandemic, hygiene was first class and it did make us feel very safe. I would definitely recommend this place to everyone.

– Manisha

Barossa, Esplanade is a superb restaurant. Even in the middle of a pandemic, the staff were very friendly and we’re very helpful. One of the staff – Kian was very helpful and was excellent in serving us. Will definitely come back!

– Divyanshu 

 

Mr  Andrew  Peck,  the  Restaurant Manager of Bangkok Jam Plaza Singapura was very courteous towards me  .  He displayed  professionalism  & extreme proactivity by recommending me the appropriate items suited to my taste buds. The food quality & service were also  pretty excellent! Bangkok Jam @ Plaza Singapura is the most suited place to be if you are looking for a place to satisfy your hunger pangs & chill out!

– Eric Tay

 

I was hoping that you could kindly pass on my utmost gratitude for the outstanding hospitality that was shown to my family by your Senior Restaurant Manager, Mr Andrew Peck of Bangkok Jam Plaza Singapura.  Andrew greeted us all with a friendly smile and the service he provided was excellent. Andrew has the right balance between friendliness and efficiency. I was indeed impressed and must say that this is commendable. In addition to a sumptuous meal, we had a delightful service provider who takes notice of every single details. Despite having to attend to various duties, Andrew never once got flustered, neither did he displayed frustrations. Instead, he kept his poise, showed total dedication and commitment to his duties. Andrew treated everyone to the same high standards of service. Employees like Andrew are an asset to any organization. He is truly a credit to your restaurant for he fully epitomized what a 5-star service is all about.

– Joelene Chong

 

I am pleased to inform your management that my family & I are very glad
to receive friendly & warm service from Typhoon CafeJem and team are courteous & attentive in their line of service. Attending to customers promptly with quick turnaround time.

– Nancy Tan

 

The Restaurant Manager, Theva, displayed lots of concern on customer service as well as hygiene. He sanitized the table before we sit. When my son was not sure what to order, he recommended Japanese food for my son although it’s a Thai food restaurant. My son liked it so much and was very happy. My experience at Bangkok Jam Bukit Panjang Plaza this time is totally fantastic experience. Planning to come again to this restaurants with my parents on this weekend. Looking forward to the same service.

– Janice Ong

 

I dined at Bangkok Jam Plaza Singapura and we had the pleasure of Ab and his team serve us. Despite being busy, they were responsive, and Ab especially served us with a smile, being friendly, and going the extra mile to make our dinner a pleasant one. It’s rare to find people who live out the values of good service in this day and age, and it’s a real treat. Food was great as well. We’ll definitely be back for the food and Ab and his team’s service!

– Meredith Chong

 

I visited Bangkok Jam Marina Square and I would like to commend on You Chee & Aika’s excellent service! They are service oriented and polite. I am now a Creative Eateries member too!

– Dr Tan

 

A friend and I patronised Bangkok Jam Plaza Singapura and I just would say that it was one of the best dining experiences I have ever had. I would like to thank all your  wonderful team of staff for making our dining experience enjoyable and memorable. A special thank you to Ah Tim, who prepared and served us the soufflé pancake. It was really really good, in fact better than a lot of other restaurants that serve this dish. The only regret we had was not having space in our stomach for more! Thank you once again from a satisfied customer.

– Daryl Ong

 

What made our visit to Bangkok Jam Bugis+ memorable was the restaurant manager, Abdul, who looked after us. We appreciated his friendly service, kindness and sense of humour! Can tell he’s very committed to looking after his customers.
– S G L
Friendly and warm service from the Bangkok Jam Bugis+ team! I also noticed they made sure everyone checked in before customers go into the restaurant which made me feel safe especially during this period. The food is good as well, 2 thumbs up!
– Daniel Tan

My family and I have patronized Suki-Ya SAFRA Toa Payoh several times and the service provided by the staff never fail to impress us. The staff are friendly and helpful when serving customers, especially Jov, Hock Seng and Dashane. It is always a pleasant dining experience over at your restaurant. Thank you!

– Leticia Tang

 

My children and I had a great time when we went to Suki-Ya SAFRA Toa Payoh for lunch. We enjoyed the food and the attentiveness of the service staff, especially Yuqi. During during the meal, she promptly clears the table so that we have a clean and spacious table to enjoy the food. Hope your restaurants have more staff like Yuqi.

– Jessie Chua

 

A sincere compliment for your staff, Ms Jov at Suki-Ya SAFRA Toa Payoh is very attentive and very accommodating with our needs. She is willing to go the extra mile in explaining the menu, such as the soup base and buffet bar items available. Thank you so much!

– Shawn Hoon

 

I have recently visited Suki-Ya Bukit Panjang Plaza branch and was served by Suk Chen. I was astounded by the overwhelming hospitality provided by her. Throughout the meal, she was attentive to our table and served us promptly. All in all, it was a fantastic dining experience and I hope that she receives the recognition she deserves. Thank you.

– Vernon Chan

 

We had a family dinner at Suki-Ya Kovan and was served by Navinya. She had provided an excellent service to us by helping us with our food and drinks. She is always smiley and friendly! Kudos to her!

– Amelia Hutapea

 

I would like to compliment Mr Hock Seng from Suki-Ya SAFRA Toa Payoh for going extra miles in his customer service. He is very friendly and courteous. It was a lovely afternoon for our family to enjoy our lunch at the restaurant. Do convey my appreciate for his good services. Thank you.

– Hui Sun

 

My family and I went to Suki-Ya Kovan for dinner. The manager, Navinya, was serving us with the condiments on the buffet trolley. We had trouble deciding on the condiments but Navinya explained and recommended the various types of sauces to us patiently. She was very attentive to all customers and displayed excellent customer service. We are very impressed with her service standards and would like to extend our gratitude to Navinya and the team.

– Nicholas Lee

 

My family and I are privileged to be served by Avi and Boon. It’s been a long time since I experienced great customer service and the first one, I received after circuit breaker. Right at the entrance, we were given so much patience as we are unfamiliar with the new dining rules and menu options. The team took the time to explain all the options available and the necessary precautions. Upon ushering us to our table, a baby chair was immediately prepared for us. My family feels valued as our needs are immediately taken care of without asking. It was a truly fantastic experience dining with Suki-Ya Marina Square.

– Shurn Heng

 

I was at Suki-Ya Tampines Mall outlet and was served by a group of friendly staff, especially Kall. She was always prepared to attend to the customer’s needs. I noticed that she was not only efficient with her work but doing her best to make every customer’s dinning experience a positive one. With customer service like this, I would certainly come back. Thank you for having staff like Kall as it sets a high benchmark for future eateries I might patron.

– Bryan Ku

 

We had our family dinner at Flaming Don Bugis+. I would like to compliment Mr James for his attentive service and explanation of the menu since it was our first visit at the restaurant. We will definitely recommend it to our friends!

– Jen Cho

 

I am a customer at Flaming Don Bugis+. I would like to commend on your staff, Kevin Joshua for serving us excellently and being so friendly to accommodate us with our requests! I do hope the management will reward him deservingly. Thank you.

– Justin Tiong

 

I really enjoyed my dining experience at Flaming Don Bugis+ today. Kevin was really friendly and nice, and we appreciate his service. Keep up the good work and we will definitely be back for more donburi!

– Cheryl Yeo

 

This is to compliment Kevin Joshua at Flaming Don Bugis. Our family of 3 passed by the restaurant and was approached by Kevin. He recommended the signature flaming beef donburi and we were impressed by his service and attitude. We decided to give it a try and was pleased that the food was great! We will definitely be back again and hope that Kevin will be recognized for his effort.

– Sally Soo

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