OUR SERVICE HEROES – JANUARY & FEBRUARY 2018

OUTLET OF THE MONTH

Christian was very helpful on our Wedding Day at Vineyard at HortPark. He was quick to act on any feedback or changes necessary and worked very well with the rest of his team to ensure the event ran smoothly. We felt very at ease with Christian running the restaurant and event, as we focused on enjoying ourselves and mingled with our guests. Big kudos to Christian and his team!

– Angeline and Kian

 

Celebrated my nephew’s great decision to be engaged at Vineyard. We had a lovely time discussing heart matters in a lovely ambience, good service but it is the food that crowns the visit. Delicate presentation of the two set lunches was not compromised when we ordere Manzo. The chocolate tart with the chamomile tea plus hot chocolate made the strawberry dessert a wanton desire. Vineyard remains a notch above others.

– Carolin 

 

Vineyard is an excellent place for young couples with kids. They have cartoons on screen and bouncy castle to make the small one happy and parents to enjoy the meal.

– Amelia

 

The service at Vineyard was really good and the atmosphere was very calm and peaceful too. The food was great too!

– Spenser

 

 

STAFF OF THE MONTH

I would like to commend on Monica’s excellent service at Bangkok Jam Marina Square branch. She was warm and friendly and was also extremely patient in explaining what’s on offer. Kudos to great service!

– Gary

 

I would like to express a positive feedback to one of your employee, Monica at Bangkok Jam Marina Square. She remembers me, despite not patronising bangkok jam Marina Square outlet for some months. That made me feel special and added a personal touch to her customer service! She paid attention to ensure the orders are properly delivered and even made good recommendations. Please let her know that she has been a great contribution to the good name of your firm. Thanks!

– Jacob

 

I would like to commend one of your staff, Monica, from Bangkok Jam Marina Square. My family had lunch at that branch today and we received really great service from her. She showed plenty of initiative, giving us children cutlery and water without our asking, and she was attentive and very friendly. She knows your new menu well and helped us find suitable food from the menu, especially for our young children. When she saw we couldn’t finish our food she initiated packing it up for us to take home as well.

All in all, our experience today was very pleasant, largely because of her good service. Please commend her on our behalf and let her know we appreciated her attentiveness to our needs.

– Samantha

 

I will like to express my gratitude to Monica from Bangkok Jam who rendered excellent services during the course of dinner. She is very attentive on my request, friendly and approachable. I enjoyed having my dinner with her bubbly presence. Keep it up to the good work and all the best.
– Prima

 

 

WORDS FROM CUSTOMERS

We would like to commend Yan Hong from Suki-Ya Marina Square as he had not dropped his smile for a second while serving everyone. He had made our dining experience very pleasant and we left the store very happy and satisfied.

Wendy

 

I was at Suki-ya Bukit Panjang Plaza having my lunch with my family. Staff there was great, especially Suk Chen and. Cindy, they are very friendly! Food was awesome too, lots of variety to choose from!

Jia Jun

 

I take pleasure to offer my Compliments to the Management & Staff of Suki-Ya Kovan. My party of 15 paxs truly enjoyed the Food and Services.

Your Service staff were prompt, helpful and attentive to details and your Management staff shown good leadership and Customer services. My extended family had a memorable festive reunion that evening. We would extend our Compliments to Jerrine, Kim, Lily, Nancy and not forgetting the Backroom staff.

Peter

 

I was at Suki-Ya at I12 Katong having dinner to celebrate my dad’s birthday. It was a good and pleasant experience despite the busy dinner crowd the store is facing. Manager and Staffs such as Vincent, Biao Kai, Joyce and Jing Ning are very helpful in terms of helping me passing a Birthday Cake to my dad and also their usual service. Please do help me convey my commendation to them as my dad was very happy with the celebration catered for him.

Yong Xun

 

I’m writing in to express my heartfelt for the excellent service rendered by your staffs.

I came to Suki-Ya at Plaza Singapura today and I was having my late dinner with my one friend and I must say, I’m really impressed by your staffs. They had the brightest smile when I asked for some request!

Please convey my heartfelt to them, for a outstanding job done! And keep up the good work, and never let those cranky customers bring your smiles down!

Nata Neo

 

We Just ate at Eat @ Taipei  Tampines Mall. Would like to praise your waiter Mun Kit, we eat out very often and have not encountered such proactive service – he runs around to ensure people get their food quickly. And he was so apologetic when our food was slightly delayed, which wasn’t even an issue with us. We think he’s an asset as good wait staff are hard to come by!

Shulin Lee

 

Visited Eat at Taipei Kallang Wave Mall on a weekday and the food service very fast. Good service and nice food.

Seet Keng Zee

 

This place has a live band, so definitely the vibe tends to be livelier even on quieter weekday nights. Along with the meat, there’s are a salad bar with fruits, carbs and dessert.  My friends had the 100 minute beer and BBQ dinner buffet which is really worth it. The free flow of beer and meat helps as well.

– Eugene

 

I visited Shabuya & Shochu Bar on 13th Jan, 8.30pm and was pleasantly surprised to receive a warm greeting from your staff, Emelyn. She welcomed us and showed us to our seats while maintaining a very pleasant vibe. I noticed that throughout the hectic evening with customers seeking assistance one after another, Emelyn remained very pleasant, and I would even go to the extent to describe her service attitude as enthusiastic. No matter how many times a customer called her, she was consistently attentive and carried an unwavering smile.

– Brandon

 

Just want to compliment on one of your employees, Emelyn at Tajimaya VivoCity. She is very customer-centric and provided fantastic fast and personal service during our lunches there on Sundays.

– Sharon

 

I would like to praise your staff – Emelyn from Shabuya Vivo City for her excellent service. She’s always smiling and never fails to greet me whenever I visit. She would always check if everything is fine with the order and would personally walk up to thank me whenever she sees me leaving.

– Pauline

 

I visited Barossa and was truly impressed by LC who served use promptly despite the crowd. It was a great experience, great food great service!

– Deanna

 

Emelyn at Shabuya always makes my visit a pleasant one with her constant smile and efficient service. On one of my visits, we had arrived almost close to the last order and whilst most restaurants would have turned us away, she was kind enough to accommodate us and quickly got us a table and took our orders. The food came quickly and she constantly popped by to check if we needed more before the kitchen closed for the afternoon. Every order made through her was not missed or forgotten. At previous visits, although other staff served us, she never fails to always say hi and acknowledge us. Such small gestures really do go a long way in making us feel at home and important.

–Bernadette

 

Thank you Bangkok Jam dining at Marina Square for the cozy, friendly and efficient experience. It was my first visit at Bangkok Jam Marina Square and I am satisfied to dine here. The senior and staffs were all smily at the entrance. Every individual was cheerful and attentive. They took pride in what they have to do, from the kitchen to the frontline. After we were seated, water were served before we even noticed it. Food was served fast and hot and ingredients were fresh. I’d like to compliment the crew by the name Zhi Ming, was pretty self-driven & helpful young man. He was patient and calm to recommend the best sellers on the menu, shared promo for birthday months, members’ privileges to my guest and myself at the end of bill check. He made tiny effort and it meant a lot to us, I believe he benefits the company for good and as a team-player in many ways. My guest were pleased and I enjoyed the evening. Definitely will recommend to others and return.

– Doris

 

It’s our first time dining at Bangkok Jam Plaza Singapura, my husband and I were hesitant about the menu but the staff by the name of Wella helped us a lot. She is friendly and comfortable to talk to, and the service was fast. The food was fantastic, I’m happy and satisfied when leaving the restaurant. I would like to compliment Wella for her good attitude and excellent customer service.
– Marie

I would like to bring out that you guys have excellent employees over at Bangkok Jam in Plaza SingapuraMarilyn and Wella has been a great help during my visit last weekend. My friends and I really enjoyed our dinner and will be back again.

– Edmund

 

I was absolutely delighted by the attentive, enthusiastic and cheerful service manifested by your staff Anita, Nancy and Kevin at your Bangkok Jam Wheelock Place. Such a standard of service is so rare these days. What gems in your culinary repertoire!

Timothy

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