OUR SERVICE HEROES – JAN & FEB 2021

Outlet of the Month – Barossa Bar & Grill VivoCity

Visited Barossa Bar & Grill, VivoCity on a Saturday afternoon in February 2021 and really enjoyed the experience. Happy hour drinks were excellent on a hot day, with the slider burgers loaded with perfectly cooked beef, wow so amazing! Antonio from the Barossa team was fantastic too with super service and ultra helpful.

– Kaptain Kerr

 

Anthony was amazing. Please take his advice on the wines…he truly made our experience special! Will be back.

– Chakravartee Varma

 

Service and food at Barossa Bar & Grill, VivoCity was great. Anthony was exceptional, very friendly and knowledgeable. Also recommended a great bottle of wine. Thank you.

– Shane

 

First dining experience at Barossa Bar & Grill, Vivo City. Great food! They’re serving the best steak in town! And the ambience is superb! Specially their outdoor dining! The staff were very accommodating especially Jo , she assisted us throughout out the night. Highly recommended!

– Angeli

 

Visit Barossa Bar & Grill, VivoCity. Delicious food. Great location. The staffs are very accommodating especially Jo. Thank you. We had good dinner with friends. Will definitely be back again.

– Prima

 


Staff of the Month – Alan from ROCKU Yakiniku

Hi, I would just like to extend appreciation and commendation for Mr. Alan when we dine in to Rocku Yakiniku yesterday. My friend and I was first time in trying your food and service. Personally I like the charcoal bbq theme for I have never been having it for such a long time. I really missed the charred taste meat. Next would the service is definitely way more than we expected. How Mr. Alan build his rapport to us making sure we’re ok and even gave us help in ordering and cooking tips of the meat. And for him being local and trying to speak our language is quite entertaining and fun to hear. Just probably a little bit of improvement on the utensils we need I hope next time it’s all prepared well include extra tongs food scissors and tissue ready. Overall it’s all well, it might just be because some one seated on our table that’s why those items are not ready. Keep up the good work team.
Regina
 
We went to Rocku last sat 23 Jan for lunch. I am writing to compliment all your staff at Rocku for a great service. Special mention for Alan for his great service. He is very attentive and always take initiative to see our needs during our lunch. We really had an enjoyable lunch. I am sure that he is a great asset to your company. Keep the good work for all the staffs.
Hanny
 
Visited Rocku at Bugis+. Would like to compliment on the food and the excellent service by Alan. Really enjoyed my time.
Weiqi
 
We’ve just recently visited your branch at Bugis+ Rocku Yakiniku. Alan who served us was really lovely and really made our dinner experience here an enjoyable one. The meat selection he recommended was awesome. Food were fresh, and we were also served sweet fruits and desert after. Thank you for making our night Alan!
Song Kwong Wee

 
Feedback for Alan. First time eating at Rocku Bugis+ Branch and it was awesome! Meat are juicy. Grilling is exciting. Fruits is sweet. Environment is conducive for eating.
Grace
 
Having a lunch today in Rocku, Alan was the one whose serving and helping us with all the orders and introduction. It’s our first time there, we enjoyed the food and has great experience with Alan. Keep it up. Will return and introduce more friends.
Felix

 
My 4th time here.. food is still as awesome… The service staff was great.. especially Alan .. he was super friendly and helpful.. thumbs up for his positive attitude 👍
Lao Shen Wei
 
The food was superb as well as the service Alan was delightful he explained how the buffet works really well. It was my first time here and it really was worth it. The food the service. The price was reasonable. Alan did service like you would in a 5 star hotel. Will definitely recommend and go back.
Ng YaoSheng

 
It was our first time eating at Rocku. Food is awesome and service is excellent. Alan is so nice! He showed us how to grill the meat and always checking if we need something. All staffs are friendly, efficient and doing well their work excellently. Customer will definitely come back because of good service.
Nahmie
 
Great place with great ambience and an even better host! Alan really has the best customer service and always engaging the customers and bringing the whole dining experience to the next level! Great job Alan and the rest of the service crew 👍
JiaWei Lin

 

Words from Our Diners

We would like to express our appreciation to Ms Shidah for giving us an outstanding experience during our family lunch at Suki Suki Thai Hot Pot Restaurant. I am suffering from a digestive disorder and Ms Shida recognized my needs and reached out to lend a helping hand. She offered a simple solution of giving me a hot drink and yet this simple solution help to minimise my discomfort. She effectively communicated my expectations to her peers and let them know of my difficulty. Her friendliness and sincerity seems genuine to us.

Ms. Shidah is a staunch advocates of a good customer service. After the order was served, she checked on our table regularly and followed through with the waitress so as to ensure that there were no delayed serving despite her busy work.

We had a wonderful experience in the restaurant and hopefully to have the same one on our next visit.

Ms.Zainab

 

I have been a regular customer of Suki-Ya. I would like to compliment Jov and her team for their amazing service and hospitable personality. Such jovial interaction w the stuff is something I don’t experience in any other restaurants. I love coming here.

Mun

Just want to write in to give a sincere compliment to a staff, Hong Seng for his good service and approachable attitude that contributed to our positive experience at Suki Suki Thai Hot Pot Safra Toa Payoh. He was attentive and responded quickly to our requests upon every call.

Lu Ting

 

My compliments for Shidah & team. I had dinner with my friends yesterday atSuki Suki Thai Hot Pot Khatib. It was their first time (friends) coming to suki suki and they are super happy with the fantastic service and delicious food. I have been to suki suki khatib a few times and everytime the team is all way ready to serve and attentive to our order and request. Well done 👏🏻 👏🏻👏🏻👏🏻👏🏻 And keep up the good work 👍👍👍👍👍

– Nur Hazima

 

We visited Vineyard at HortPark without a reservation, when we reach there, the restaurant was full. We were greeted by Hilmi, he was so polite and we feel welcome to the restaurant and he put us outdoor and he do inform us when indoor seating available. and yes we manage to shift indoor. Even though the restaurant was full indoor and outdoor, Himli and Desmond were very attentive, and can maintain their smile behind the mask. I ordered what Himli suggested. The duck, barramundi and alfredo was really yummy. Thank you chef. Me and my friend were really happy with the delicious food and service that we get from Vineyard at HortPark.

– Xu Ming

 

Our first visit to Patara Fine Thai Cuisine, Tanglin Mall for dinner. Excellent service rendered by the team and special mention of Bryan and his partner who ensured our dining experience was a memorable one. Thanks to Patara team.

– Rajeswari

 

Visited Patara Fine Thai Cuisine, Tanglin Mall. Authentic flavours and wide options of dishes. It was our 1st family lunch out in 2021 and the experience was just awesome. The buffet lunch offered great variety and to add pleasure to the experience, staff were alert to needs and prompt in serving. They made our lunch date splendid. Special thanks and acknowledgement for service by Eric and Mary.

– Anita

 

We were served by Sharon at Typhoon Cafe Bugis+. We had a very good dining experience. Sharon was friendly and went the extra mile to make us feel welcome and comfortable. Food was great and we will come back again!

–  Hui Wen

 

Visited Typhoon Cafe Bugis+ on 10 Jan during dinner time & was really wowed by the great service there! Especially Sharon who was very attentive, friendly and helpful. She is really very observant. Sharon is also very sweet to ask if we needed any help to take group pictures. We were so amazed by her service and food was nice too. Overall the experience is fantastic & for Sharon great service, we will definitely go back again!

– Siew Mei

 

We dined at Siam Kitchen SAFRA Toa Payoh today and would like to commend Hock Seng and Harriz for their service. They were prompt and helpful in recommending dishes, as well as friendly and welcoming in their demeanour. We will dine back soon!

– Yan Tong

 

I had a great time at Siam Kitchen SAFRA Toa Payoh earlier with my friend. Service staff Hock Seng was very pro active towards all our requests. Another lady Mikee was also very friendly when taking our order. Please give them a pat on their shoulders for their good job.

– Ai Hoon

 

We would like to drop a positive feedback and thank you for the wonderful service provided by Sharon from Typhoon Cafe Bugis+. We will surely visit again in near future and hope she may keep up the good work.

– Hermann

 

I would like to feedback that, I have dined at Typhoon Cafe at Bugis+. Sharon has served us, and she was very courteous. Sharon provided us with a very good service and was very attentive to our needs. Overall thumbs up for her service, we hope the management can compliment her on our behalf, thank you!

– Angeline

 

I visited Typhoon Cafe at Plaza Singapura during lunch and your staff (Anita) did a wonderful job recommending the menu to us. Knowing that we (2 ladies) were sharing our order, she went the extra mile to bring us two sets of separate plates so that we will not end up using the same utensils and plates for our mains and desserts. Despite her age, she is friendly, knows her stuff well and we can see she really takes pride in her work with all the extra miles she went. She made our dining experience at Typhoon memorable and I will definitely recommend this place to my friends and relatives 

– Linda

 

My family had our dinner at Siam Kitchen SAFRA Toa Payoh and 23e had been served by Hock Seng and Xiang during our time there. Hock Seng was very pleasant and professional in his scope of work. He was able to cater to our needs when we would like to order mango glutinous rice and we knew that actually this item had finished but he really put in the effort to serve us this dish that my girl really enjoyed. A very professional service personal with great attitude in his work! Keep it up to the good work done!

– Shannon & Family

 

We had our lunch yesterday at Bangkok Jam Bukit Panjang. We ordered our favourite Green Curry, Red Tom Yum Soup and Phad Thai. Order was executed quickly by Fern. She was great and helped us with prompt service! Food especially Green Thai and Pad Thai was great – perfect taste!

– Jay

 

My family and I went to Typhoon Cafe Bugis+ for dinner. The meals were delicious and we enjoyed the dishes. We were served by Sharon and she gave us good recommendation and was attentive to our needs.

– William

 

This is to compliment one of your employees, Sharon at Typhoon Cafe Bugis+. She demonstrated great initiative, extraordinary customer service and was friendly and pleasant to talk to!

– Wayne

 

It has been a wonderful dinner at Typhoon Cafe Bugis+, the food itself has nothing to complain about, especially the batter of the crispy chicken, just perfectly right! We sincerely hope Typhoon prosper! Thank you Sharon for making our day with her warm personality!

– Jeff

 

I would like to compliment your staff Hock Seng from Siam Kitchen SAFRA Toa Payoh. Excellent Services rendered. Keep up the good work!

– Simon

 

We would like to express the amazing service provided by your staff, Mdm Anita. My wife, Jennifer, her sisters and I were having our deserts at Typhoon Cafe Plaza Singapura on 14 Feb 2021. We were greeted warmly by Mdm Anita and she was very friendly and being attentive to our orders. We would like to express our feedback for her passion in her work.

– Dan

 

Always enjoyed the clear tom yum soup from Bangkok Jam Plaza Singapura! Went late morning and this is a clean and cozy branch. The milk tea, soup, and fish cakes were great! Fast and friendly staff as well!

– Valerie

 

Had lunch at Bangkok Jam Plaza Singapore today and was quite impressed by the service of Robert. He was polite and acceded to my request with patience even presented a complimentary menu item when I feedback on the oversight by the chef on my order. Have always enjoy my dining experience at this outlet for both its ambience and friendly staff like Andrew and Robert. Keep up the good service!

– Diana

 

We went to Suki-Ya today, 25th Jan 2021 for the first time. We came in few mins before 9pm due to our work schedule. We were attended by the staff promptly. Then came Doveca, who greeted us with a smile. She was cheerful and very accommodating with our requests. She even suggested trying some stuff in the menu. It was very helpful for us since it’s our first time dining here. We look forward to eating here again because of the food and the excellent service Doveca has shown. It was a nice experience and will definitely recommend Suki-ya to our friends and co-workers.😊
Maika
 
I had dined with my friends at your Suki-Ya Marina Square outlet. Wanted to commend you on the great customer service by one of your managers, Gerry (Ah Ting). He was attentive and was kind enough to explain to us what the different meat cuts were, etc. He was accommodating to our table needs and was friendly:) Thank you for the great customer service!

Vera
 
Today my hubby and I went for dinner at Suki-Ya Marina Square outlet between 5.30pm to 7.30pm. We were at Table B2. I would like to send a compliment to Mr Gerry for his extra mile service. He overheard our conversation that we probably should order more radish and broccoli. And he acknowledged the order immediately without us having to write down, and served the items fast. In addition, it was crowded dinner time. I could see the team working at full speed to clear the used plates etc. Commendable service. Hope this is maintained. And I look forward to our next visit.

Adeline
 

I would like to thank to the staffs from Suki-Ya (marina square). Especially waitress named Ah Ting and the outlet manager. They both provided great & prompt services to my family during lunch time. I had a pleasant lunch time at Suki-ya restaurant
Tan Teck
 
I have dined in at Suki-Ya Marina Square on 15th January for dinner with my friends and I would like to commend Gerry for his outstanding service. He ensures that our orders were met and helps with our birthday surprise for our friend. Thank you and I’ve truly enjoyed my dining experience with Suki-Ya Marina Square!
Dominic
 

I am writing this email to compliment on the excellent service from two of your servers: Gerry and Ari from your Marina Square Suki-Ya outlet. My partner and I had visited on 13 January 2021, around 12:45PM for lunch. Gerry and Ari were extremely attentive, efficient and friendly. They led us to our table swiftly, and were quick to serve our orders and clear our empty plates. My partner and I greatly appreciated that when clearing said plates, they would ask us if we would like to order more food. Additionally, the outlet was clean, well-managed and the ingredients were excellent. I hope to return to the Marina Square outlet in the near future, as their wonderful service and hospitality are truly highlights that make the experience enjoyable.
Skyler
 
We visited Marina Square Suki-Ya outlet on the 14 January 2021 and were pleasantly greeted by Gerry. We would like to compliment on the customer service that Gerry proactively provided to us. Kindly reach out this compliment to him as we wish to let him know that we truly appreciate his service. 🙂
Donald
 
Food was good for price. Worth visiting it again 🙂 What I loved most was the service provided by Mr. GERRY. He was awesome!! Sauce-based kimchi is not kimchi, so we recommend sukiyaki (Original) Food was good for price. Worth visiting it again 🙂
Lucas
 
We would like to share our excitement and pleasure dining experience at one of your stores, Suki-Ya Marina Square outlet on 19 Feb 2021. We decided to celebrate our 11-years-wedding anniversary at your restaurant that day. To our surprise, Ah Ting, one of your staff, had given us an extremely warm welcome. Professional sauce master, always comes with great ideas, have given us an extremely comfortable and fun dining experience. Because of her, we have an enjoyable dinner. We will definitely return and recommend Sukiya to our family and friends. She is indeed has done more than she needs to be. She is highly recommended and she portrays the positive culture and professionalism in the service industry. Well-done!!!
Heppy
 
Awesome service as our waiters Ari and Gerry offered to help with our birthday celebration without prior notice. Restaurant was quite empty on weekday lunch so had not been strict on time limit for buffet. Their hygiene standard is also high as all cutleries, pot are provided wrapped, food ingredients covered and accessible only by service crew. Good discount on weekday now. Recommend!
Chu Chan
 
I had a pleasant dining experience at Suki-Ya Kovan on 26th Jan 2021. Mr Khamezi was polite and friendly during my payment transaction. He made me feel at ease with his professional and positive attitude. I will definitely visit this outlet again soon. Thank you.
Sandra Ng
 

We had our dinner at Suki-Ya (Kovan) today and it was a delightful experience. Ezi took great care of us and ensured that we enjoyed our dinner. He is very initiative as well, knowing what I what even before I raise my hand which is awesome because such service is very rare in singapore. Very chatty as well! Well done!
Melvin
 
Had the pleasure of being served by Ezi and War War during my visit to the eatery last weekend. They were attentive and extremely courteous. It was my first time dining at Suki-Ya (Kovan) and it has definitely left me with a good impression. Loved the dipping sauce that War War made for us!
Ailing
 
Ezi is friendly and helpful. He provides excellent service and makes our visit a joyful experience. Keep up the good work.
Alicia
 
Very fantastic service and we felt like home at Suki-Ya Kovan. Ezi served us with passion and sometimes will joke with us and totally a pleasant experience with the team who constantly shower us with attention. Will definitely come back again! Rowena is also friendly and accommodative to our requests. Pls keep up the good work! 😍
Eric Chong
 

I would like to compliment one of your staff from Suki-Ya Kovan outlet. Her name is Sanya and understand that she’s a trainee. She’s very patient and polite. Good service attitude despite us calling her for help several times during our meal. Thumbs up!
Shayle
 
We wish to extend our compliments to your manager, Mr Khamezi of Suki-Ya Kovan outlet for his outstanding service. We have visited the outlet many times and it was the first time that we had a staff who bothered to explain the proper way to fill up the order form. Throughout our meal, we saw Mr Khamezi checking out all the other customers to see if they were doing alright and if he could top up their soup base and etc. It is heartening to witness your staff doing his best to ensure the customers have a pleasant dining experience. Please extend our appreciation to Mr Khamezi and he certainly deserves a special mention for his good works!
Derrick
 
Went to outlet around 7pm and was served by very friendly staffs, Rowena & Khamezi. They recommended their top dishes they had & I was very satisfied with their recommendations given! Excellent service & had a good dinner.
Eqah
 
On Wednesday 20 Jan, I went to your outlet with my girlfriend.The food was awesome, the service improving with new batch of staff. I was served by friendly malay staff which I cannot recall his name. Rowena and other staff very hardworking, they will makesure the food that I ordered are fresh. Keep it up Suki-Ya for having wonderful team at Kovan I will share my journey to Suki-Ya Kovan with my friends.
Mark Chee Hung
 
Went back for a new year meal with my friend. Even though Covid-19 caused complications in the past, service at Suki-Ya was still wonferful. Suk Chen welcomed us warmly as always and provided quality service. Our requests for meat and other items were all provided quickly. Soup was topped up whenever it got low. Quality of the ingredients and cuts of meat were also of great quality. A wonderful experience once again!
Yip Wei Kit
 
I am writing in this feedback to highlight one of your staff by the name of Frankie, for his impressive service, during my patronage at your Bukit Panjang Plaza branch on the 29 Jan, around 7.40pm. Despite the seemingly busy hour, he served me and my partner with speed and courtesy on a level which I find is a rarity these days in similar establishments. Even when we were making payment, he continued his great attitude and asked if we enjoyed our meal, which we happily agreed. I hope you find a way to reward this young gentleman for his excellent service. I will look forward to dining at Suki-Ya in the near future.
Eugene Ong
 
I am writing to feedback on my dining experience at Suki-Ya Plaza Singapura. My girlfriend and I enjoy the Suki-Ya concept from Creative Eateries and have visited several outlets across Singapore. However, the branch at Plaza Singapura has proven to be our favorite. I would like to pay special compliments to Doveca and her colleagues as they take the extra effort to remember my dining preferences e.g. desired soup bases, quantity and type of meats etc. Since the cessation of self service buffet style due to Covid, Doveca endeavors to ensure that our meats, vegetables and drinks are served to us promptly regardless of how busy the restaurant is. What is more impressive is that the standard of service is preserved even when it gets busier during peak hours. Thank you for the wonderful experience and we look forward to dining at Sukiya Plaza Singapura even more frequently.
Cedrick

 
Ms Navinya (Staff) was attentive and pleasant to us throughout our meal. She was fast with replenishing our orders. Another lady (orange shirt) which we didn’t managed to get her name was also friendly. Great staffs you have.
Agnes
 
Wow, walked out of Suki-Ya KIN after a very satisfying meal just now! Wonderful variety of food – personal favourites are the miso and kimchi broths. Shoutout to the service staff, especially Jobrina, for their friendliness and efficiency despite it being a busy night. Thanks all for the experience!
Kiona Loo
 
Excellent service and attention to our request by Jobrina of Suki-Ya KIN. She was patient to explain to us on the details for the buffet and attended to us well during our stay.
Gordon
 
The service staff Ms Jobrina of Suki-Ya KIN was excellent. Her customer service rendered was pleasant, warm and professional. Her knowledge on the various set menu and dishes were concise and clear with a smiley face and Patience too. Even, her during and after service rendered were excellent. Truly, a professional and service centric person. Well done for having an excellent service staff
– Bernard
 
Miss Koay was attentive and helpful when my wife and I attended on evening of 18 February at Suki-Ya KIN. Food was good quality and soup flavour some. Will be back for good food and service.
Gabriel
 
Visited Suki-ya KIN for lunch today. Enjoyed the food as usual. Would like to personally thank Ms. Jobrina for her attentive service and having good knowledge about the food served. Overall very satisfied with the service and food.
Benjamin
 
Visited Flaming Don Bukit Panjang Plaza this lunch, The Ribeye Steak and Salmon Don Steak serving is value for money.👍 Would like to mention Mr. James for the recommendation of our food today and his friendly service he gave to us, will come back and recommend also to our friend.
Claire
 
Love their salad. My friends love the steak. Will be back again. Thank you to the staff especially to the service of Mr. James. Good job!
Joan
 
I went for dinner w my partner on 18 Jan and decided to try Flaming Don for the first time. I wish to compliment the chef for being so attentive. I was queueing for the kiosk, ordering my food and asked my partner about omitting the beansprouts from my food. We were waiting for the manager to clean the tables, yet the chef, through the serving area, peeped out, and he was able to catch my concerns, and offered me other vegetables instead. This is the first time I dined at a place where a chef is so proactive towards a customer’s needs despite being separated by a wall. Chef Kevin Soon is such a valuable member of your team and I would definitely visit Flaming Don again because of the sincerity displayed by your chef.
Fazilah
 
My nth time eating @ Flaming Don cause the food is superb! Mr James is very accomodating and a pleasant person. Will be dinning here again 🙂
Jboy
 
Chef Soon and Kevin are great, the overall atmosphere is also great and the service was excellent. Definitely would eat here again!
Chai Kam Yang
 
The staff present on 13 Jan 2021 (Kevin) was fantastic! Enthusiastic in recommending the menu choices and very attentive to our needs. Thumbs up for his service! For food wise, it was pretty good…satisfying i would say.
Clement
 
The food is awesome.. I will definitely come back here with my Fiance’. Keep up the good work. Kudos also to James one of the waiter there very accommodating and professional. Two thumbs up for him.
Jomari
 
6stars for Kevin 🤩 a really really good waiter. Continuously helped me out and super friendly.
Gabriel
 
Amazing food and ambience – Thank you Kevin and Mickee for your excellent service!
Michael
 

Had my dinner at Flaming Don Bugis+. I ordered hot plate pork chop. The crust layer is crispy and the meat wasn’t tough to chew. And its very flavourful and juicy, paired it with butter rice was the best combination. Customer service was awesome, I was served by the restaurant staff Kevin, he is very knowledgeable with the menu and very passionate in customer service. I must say he is one of the best server I’ve seen so far.
Sean Tan
 
Was here for the first time on a Monday late morning with my wife and was greeted and served by Kevin. He was forthcoming to serve us and recommended us the Sirloin hot plate and the Iberico Pork Don which both dishes turned out to be very delicious indeed. He was attentive to us throughout our stay for our early lunch. Great service and great food.
Sean Goh
 
1st time trying with my gfs. We was drawn in not just the Flaming Don but by your friendly staff Kevin. Very patience and smiley to guide us throughout our orders, he also recommended us great choice of food since it is our first time”) Thank you for your great services 👍5 stars for you Kevin👍😁
Felicia
 
Great place but not the best. A special mention was made to Eddie Leow for his hospitality and customer service mindset. Thank you Eddie.
Eddy
 
I have been to Tajimaya a few times. All my dining experiences there were awesome! It was my 1st time trying Japanese BBQ during my 1st visit for my birthday celebration with my besties. I’m impressed by the quality of the meat and sashimi! (Gosh… Craving already while typing this) My table was served by Eddie. He was warm, friendly, attentive and shown extra mile of service. Keep it up! They need more staffs to be like him. There was another staff,Steven (If im not wrong), was great and funny! Brought us some laughter as well. Tajimaya will be in my list when there is any gathering or celebration. Thank you!!!
Mint Guay
 
Amazing dining experience! Food looks really pretty and nicely presented platters, smells delicious from the smoking grills. Platters may be pricey but the portions are more than enough especially considering the high quality of meats and ingredients included. Service staff were prompt and attentive as well, especially Eddie when he removed extra charcoal seeing that my table’s grill was too hot. Really pleasant dinner spent here, I’d come back again definitely!
Lim Jia Ye
 
Was my first time at Tajimaya , even though prices are slightly higher compared to other places but food was worth it and fresh ( most important ) . Esp the Beef and sashimi 😋 and their bbq is Charcoal grill this is what makes it even more special as not many places uses this anymore. Experience a good service from the staffs and I remembered the one who serve us his name was Eddie. Very tall and funny guy ! ☺️ Highly recommend to eat over here ! Will definitely recommend it to my friends and will come back again for the meat and service 👍🏻 Too excited to eat , forget to take pictures !
Sarah Yayin

 

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