OUR SERVICE HEROES – JAN & FEB 19

Outlet of the Month

Good and pretty authentic Thai food at Bangkok Jam Great World City considering it’s a chain restaurant! Staff was clear in explaining which items are on the entertainer and food was also served quite promptly. Ps mixed platter, small bites, dessert and drinks are not.

Stir fried kang kong was a tad too sweet but does taste like how they do it in Thailand! Tom yum soup was flavourful and full of ingredients; only downside, the portion was really small. Mixed platter was really well done, each meat cooked to perfection. Pork was slightly caramelized in the outside, chicken was tender, beef has a good doneness, prawns were not too bad either.

– Priscilla Tan

 

Good food. Very crowded. The staff mentioned the wait time for the food at Bangkok Jam Great World City might be longer due to the crowd. It’s a good heads up to have. Or rather expectation setting. The food was good. It actually arrived in reasonably good time.

– Dinyar Ghyara

 

 

The other day, I came around to have my lunch at Bangkok Jam @ Great World City! As I stepped in, I was greeted by smiles from all the staff! A very heart warming and welcoming bunch of people! They showed me to my seat and was given the menu. It was my first time here and I was unsure what to order! Given my lack of experience, the waitress that greeted me mentioned a set lunch which I then ordered! I had the Seafood Phad Thai with their famous Thai Milk Tea! I also ordered myself Mango Sticky Rice in addition! The prices are affordable and the dishes were exemplary! Filled with rich flavours! All in all! The entire experience was lovely, atmosphere, service and food quality! Just perfect!

– Randon

 

I’d been here (Bangkok Jam Great World City) so many times. I always like the Seafood Phad Thai and their minced Basil Chicken. They are always on point for the food and service. From the moment we enter the restaurant, we are greeted with warm welcome of the staff. All staff are smiling that makes the dining experience very happy. This is my first time to write a review under google, and I am glad it’s a good one. Good Job!

– Shelah Marie Bantugan

 

Just had my dinner with some colleagues and as usual Bangkok Jam at Great World City never fails to live up to our expectations. Good food and superb service. Thanks for a superb dining experience as always!

– Audrey Ong

 

Employee of the Month

My family and I celebrated my wife’s birthday at Hot Stones. We had a great dinner and when we brought out our little cake to celebrate, your staff on their own initiative also brought out a little cake to congratulate my wife.  They also helped to take some wonderful pictures.

Thank you very much for a great experience, great & friendly service and wonderful initiative by your staff such as Jerome and Samantha.

– Ian Loh

 

I would like to issue a word of recognition to an exceptional level of customer service that I have received at Fremantle Seafood Market.

Our waiter Samantha provided us with extremely friendly, attentive, and overall pleasant service, thus making our dinner one of the best experiences that we have received during our stay at this city.

I would like to express my gratitude towards your company for the exceptional quality of staff training and customer service. In my humble opinion, Samantha deserves the highest praise and cases like this one should be spread across your customer care staff and used as an example in training.

– Andrey Kozyrev & Vladimir Kozyrev

 

One of my favourite cuisine is Thai and I’m such a sucker for Tom Yum soup. A friend recommended me to try Bangkok Jam and indeed I was not disappointed. Upon arriving at the restaurant with my friend, Christian, the manager and staffs greeted us with their warmth welcoming smile and they led us to our seat. They were very much accommodating. One of the staffs handed the menu and took our orders and of course, I ordered the red tom yam seafood soup which was flavourful. We also ordered their signature pad Thai which was delicious and yummy and their bacon wrapped enoki mushroom which was sumptuous. And for dessert, I ordered their coconut smoothie topped with coconut ice cream (not sure what it is called in their menu) and it was really palatable and mouth-watering that I can’t stop eating.

Overall, I would highly recommend this place to my friends and my family. Our deepest thanks to all the staff of Bangkok Jam Great World City. Two thumbs up! 👍🏻👍🏻

– Krystle

 

Ordered the fish head and soft-shell crab which was of great size and quality unlike many other restaurants today. Great service from Christian at Bangkok Jam Great World City was a bonus to complete the dining experience.

– Shawn Yang

 

I am writing this email to compliment one of the servers at Bangkok Jam @ Great World City. Her name is Nancy. I came to dine at Bangkok Jam just now (at about 9pm on Wednesday, 3rd April 2019).

Nancy greeted my friend and I with such warmth and a bright smile on her face. She was also very courteous. Her service was so impeccable that I felt I have to write in to commend her.

Thank you Nancy for making our dining experience an enjoyable one. God bless you.

– Helmie

 

I was surprised to find a decent Thai restaurant in Great World City (Bangkok Jam) while I was roaming around with my friends. It is indeed a taste of Bangkok in Singapore. All the food we ordered were so scrumptious. The spicy mango salad, chili chocolate cake and Thai milk tea with grass jelly are my favourite. The accommodating and hospitable staffs are also a plus factor. Mr. Christian assisted us from entrance until we leave the restaurant. He made sure that he catered everything we need.

I also like the relaxing ambiance and good lighting of the restaurant. It’s Instagram worthy. I seldom make feedbacks and I will rate this restaurant 9/10.

– Sheena Xien

 

I am a big fan of Thai food and my favourite restaurant back home in the Philippines also happens to specialize in Thai cuisine, so naturally I was very excited to try out Bangkok Jam in Singapore (I went to their Great World City location) because I had heard so many good things about it. When me and my friend first walked through the doors we were greeted by their manager, Christian, who was super friendly and escorted to our seats.

It seems that the manager’s friendly and accommodating attitude also seems to have resonated with the rest of the crew who were all very polite, courteous and made us feel like we were eating at home. The food is nothing short of fantastic. Their Pad Thai and bacon wrapped enoki mushrooms were extra flavourful and really went easy on my palate.

I also wanted to order their mango sticky rice, however one of their staff informed me that their mangoes weren’t ripe enough yet, so the taste might not be to my liking. I truly appreciated this simple gesture from their staff because she was upfront and honest with me about it.

I also highly recommend their coconut ice cream because it’s very creamy and visually appealing. The ambience alone makes Bangkok Jam worth trying out especially if you are a foody who loves to explore different gastronomical cuisines like me. I rate this place 5 stars out of 5 stars and would recommend it to my friends and family.

– Jxay-zsa Marie

 

We served by Camelia at Bangkok Jam Wheelock Place, she was so attentive and friendly and always there if we need something, serve us with smile. Food was so nice! Good job!

– Rowena Velasco

 

I am writing to commend Monica from Bangkok Jam Marina Square for her service excellence.

I was at the restaurant on Monday 25th Feb 2019 at about 8pm. Despite the manpower shortage, Monica was quick to seat us and took our orders. Despite having to rush about the restaurant, she maintained a friendly disposition to those she served. Midway through our meal, Monica was sweet enough to come and check on us and whether we have any further requests. It has been a pleasant dining experience.

I sincerely hope that the management could convey my words of appreciation to Monica. I have worked in retail before and understand that positive feedback can mean a lot to the staff who worked so tirelessly. Thanks for upkeeping great service standards and have a good day!

– Tan

 

My friend and I went to Bangkok Jam Marina Square outlet and we had great service from Monica who was extremely helpful and we had quick service from this branch as well. She was very friendly and kind.

– Shermaine

 

I had my dinner earlier (22 Feb’19) at Bangkok Jam Wheelock Place. The service by Auntie Anita was impressive. She was so welcoming that you thought you were dining at her home as she diligently served with a smile and kept herself so busy to ensure that all guests were well taken care.

It’s hard to come by such service nowadays. An asset that any company should treasure and reward generously. We thanked her personally as we left but I’m still taking time to write this compliment because I would like the management to know. It’s really not about the age or anything, it’s about the dedication one demonstrates. Please share her story and I hope she can inspire other service crews in your company.

– Juanne

 

I just dined at Bangkok Jam Wheelock Place and I would like to commend the service of waitstaff, Anita. She’s soooo lovely, super cheery and would stop to make small chats with us 🙂

– Estella Goh

 

Food is nice at Bangkok Jam Wheelock Place, good ambience and great service from Manager Camelia and Auntie Anita! We enjoyed our lunch!

– Jovis Tan

 

Staff Anita is a cheerful lady who attended to us with full of smile. She was very attentive to us and ensure that we enjoy the dining experience. We would definitely patronize Bangkok Jam Wheelock Place again due to her great service!

– Cheryl Heng

 

Auntie Anita at Bangkok Jam Wheelock Place is very cheerful, friendly and helpful in assisting us. She even recommends us which food is better and the amount of portions which will be enough for us.

– Emily Tan

 

All the staff at Bangkok Jam Wheelock Place were very friendly and made our meal experience a very enjoyable one. Aunty Anita and co were very helpful with the menu as its our 1st time in SG!

– Teo Boon Ping

 

Our group had a delightful time at Bangkok Jam Marina Square today (reservation at 7pm). Monica attended to our table – she was attentive, polite and went out of the way to snap several photographs for us as well. We would like to thank you for the service provided 🙂

– Alethea Lee

 

 

 

Food is nice at Siam Kitchen East Point Mall! Red Tom yum is strongly recommended! Staff member were patient and polite. Kudos to the team on 12 January (Saturday evening)!

– Lye Yuk Sing

 

 

I would like to extend a compliment for good service by James the service manager at Bugis+ Flaming Don. My friend and I have been eating at Flaming Don quite several times on various occasions and we find the manager James to be particularly friendly and attentive and serves customers with a cheerful disposition. Being a Creative Eateries member, it is definitely pleasing to be eating at such an outlet with friendly staff. Please extend my compliments to him.

– Hendry 

 

I would like to extend the compliment on one of your staff at Suki-Ya Tampines Mall branch. His name is Mr.Hock Seng. I always come to eat suki-ya and everytime i was served by him me and my boyfriend couldn’t be more impress. He always work much much harder than anyone and literally do every job. His promtness is service its as though im in a 5 star restaurant. The smile is always present as though he is not tired from the work load he has been given. Im from a service line myself and really his service leaves me wow. Truly an awesome experience dine in your restaurant because of him. True gem to your company indeed. Wish to see him as a manager soon. Please do extend my coutesy saying thanks to him. Shall revisit the outlet soon.

– Noppharat klangsuphan

 

I had a very pleasant experience while having dinner at Suki-Ya, Marina Square.

My partner and I were served by Raf (whom I believe to be either the supervisor or manage) and his service was impeccable. He was polite and professional from the moment we enter the restaurant to the moment we leave. He also take effort and initiative to ensure we were comfortable at our seats.

All in all, it has really been an enjoyable experience thanks to his presence.

– Phan Zheng Zhi

 

I would like to compliment to good service provided by Hock Seng from Suki-Ya Tampines Mall during our visit.

Hock Seng is sociable warm, observant, always make sure our request met during our dinner with Suki-Ya. Keep it up!

– Isaac

 

I’m dropping a note to give feedback regarding the SUPERSTAR who is Lily at your Suki Ya store at Kovan. Lily brings a lot of life to the restaurant, makes every customer feel special. My boyfriend and I regularly eat at Suki Ya mostly because we want to visit Lily and get that great customer service.

We recently shared with Lily that she is our favorite customer service person EVER!!! We were not flattering her, she genuinely is the best and we wanted to make sure you all knew it.

A very friendly and warm lady who can connect with all backgrounds, and treats your store like it’s her own business. Please let her know about our feedback, she deserves good recognition for her hard work.

– Diane and Reese

 

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