For our fourth edition of our Creative Eateries’ Service, we interviewed Qris who is a full-time staff at ROCKU Yakiniku.
Despite having only joined us for only half a year, she has already proved herself capable of handling even the toughest of situations very well, and will going out of her way just to put a smile on everyone’s faces.
Today, we discussed what it means to have a Customer Centric Culture, and how it has played a significant role at Creative Eateries.
Customer Centric Culture: Providing top-notch service and an excellent experience for customers.
Q: What do you think helps to enhance customer’s dining experience with us?
A: Always ask if it’s their first time dining with us, as first time customers do not know what are the dos and don’ts when eating at ROCKU Yakiniku. If it’s their first, we will always make sure to guide them along their dinner to ensure they do not overcook the meat, giving them a better dining experience.
Q: What does good customer service mean to you?
A: Being attentive to the customers needs. This helps us to be quick on out feet and attend to customers whenever they need us.
Q: What’s do you think is the most important thing when it comes to ensuring customers always have an enjoyable time?
A: Be very polite! No matter where you are or what you do, ensuring that we are respectful to the customers helps to make them feel more relaxed and more at home.
Also, we must also be fast! *laughs*
Here are what our customers had to say of Qris’ outstanding customer service:
I would like to express my appreciation to one of your management trainee Qris from ROCKU Yakiniku. Thank you for her willingness to serve my table and fulfill our multiple requests and the nice dining experience in your restaurant.
– Lulu Chou
It is my pleasure to write my email to your restaurant, ROCKU Yakiniku. A management trainee named Qris, is a hardworking and polite staff in your company. She provides very good service and dedicated herself to work. My family loves her service very much.
– Jenny Sin
The Japanese style charcoal grill buffet at ROCKU Yakiniku is super nice and highly recommended. The service provided was good especially a lady called Qris who is friendly and professional in her service. Basically, we enjoy the food, service and environment there!
We always spend lunch n dinner over the weekend and we found out the bbq food at ROCKU Yakiniku is very good overall. The service from Qris is wonderful, informing us about the term and condition, the value add of having lunch with you guys.