OUR SERVICE HEROES – MAR & APRIL 19

Outlet of the Month

I visited Suki-Ya at Marina Square to celebrate my friend’s birthday. I want to commend Kevin and his Manager Raffy for being polite and for providing us with amazing service which allowed the celebration to go so smoothly! They were extremely helpful, welcoming and provided us with fast service.

– Jonathan

 

I visited Suki-Ya at Marina Square and I’d like to compliment Kevin. Before the dinner started, he gave a full introduction of the soup bases, types of meat as well as the ingredients bar. He was extremely professional and polite in all his interactions (including occasional jokes), and he went out of his way to ensure that all of his customers’ needs were attended to. As the time was nearing closing, he also made sure to check with us if we liked to have more soup, meat or ingredients before they packed up for the night.

Such stellar service is rare in Singapore, and as someone who also comes from the service industry, I am impressed. Thank you Kevin for the fantastic experience!

– Gabriel Ching

 

I would like to compliment Yan Hong from Suki-Ya Marina Square. Yan Hong was very attentive, helpful and professional at his job.

Sharon Lee

 

I visited Suki-Ya at Marina Square for dinner with my partner. Mr Kevin, served me very well. I am very pleased to be served by him. A thumbs up to a staff like him.

Gary

 

Staff of the Month

 

I appreciate how Marilyn from Bangkok Jam, Tiong Bahru Plaza treated us. It was our second time eating at this branch and we noticed that on both occasions, she was nice and had a welcoming attitude. She makes us feel like family which we don’t experience in other restaurants. Keep it up!

Phil

 

I am writing to commend the excellent service rendered by Marilyn from Bangkok Jam, Tiong Bahru Plaza. She is attentive and well verse with the menu. We really enjoyed the dishes she recommended, which were also at an affordable price. Moreover, she was kind and helped us to take a picture.

In addition, all staff members did a great job serving our food, beverages and desserts. Kudos to the team, please keep up the good team spirit!

Paul

 

We had a wonderful dinner at Bangkok Jam, Great World City. Both Marilyn & Irene were friendly and attentive. The menu is perfect and the food is very delicious. Highly recommended!

Wendy Wong

 

It’s a pleasure dining in Bangkok Jam, Great World city. The environment is nice and cozy. The food and people were both great too! Marilyn and Irene have been very helpful and friendly, patiently serving and answering our questions. I would definitely come back again 🙂

Steven

 

 

I had an excellent experience at Bangkok Jam Bugis+ as the food was great and service by Marilyn was superb. Keep it up!

Honey

 

It was our first time dining at Bangkok Jam, Bugis+ and we had a wonderful experience. Marilyn smiled and welcomed us into the restaurant, she was also very friendly and accommodating to our requests. At the end of the meal, she even encouraged us to sign up for the membership and was not pushy about it. Our positive experiences with her encourages us to come back again.

Erwin & Haydee

 

Samuel Loh from Rocku Yakiniku Bugis+ provided us with a very pleasant dining experience. He served us with great enthusiasm and clearly explained the ordering process and food menu navigation. He regularly checked on tables to ensure that his customers’ dining experience was at its optimal. I look forward to dining at Rocku Yakiniku again!

Jeremy

 

I am writing this feedback because I was pleasantly impressed by the service provided by Samuel Loh at Rocku Yakiniku at Bugis+. He was prompt and polite in responding to our queries, even for simple questions like how to use the menu or what we could order, and he never failed to greet us with a smile.

What really made him stand out was him helping to change the charcoal even before we requested him to do so. This was unlike most restaurants where we would have to ask a waiter for help and who usually also takes a long time before doing so. This showed that he was attentive to the customers’ needs, which was very much appreciated. His professionalism and experience is shown through the way he works.

My friends and I enjoyed our dining experience, and will love to go back again.

Phebe

 

I had a wonderful time at Vineyard celebrating my girlfriend’s birthday on a weekday dinner, with the excellent food and service rendered by John Paul.

Treye

 

I am a regular at Tajimaya VivoCity! I love the new menu which has more variety of food. However, it is the great service from Emelyn, Joshua and the team that brought us back each time.

Sharon

 

I would like to give a good feedback to Suki-Ya. The food is very nice, especially the beef for the buffet. We also received good service from Auntie Lily at Kovan!

Jirakarn

 

I would like to compliment the efforts and service by Ms Lily and Mr Kevin Joshua from Suki-Ya Heartland Mall, Kovan. They were both very attentive and accommodating to our requests, making our dining experience a great one. My mother and 3 year old toddler particularly enjoyed the pumpkins while both elderly commented that the meat was great. Thank you for the great experience and we’ll be back to patronise again soon!

Joelyn Cheng

 

My children and I enjoyed dining at Suki-Ya Kovan, not just because of the great food but also due to the service quality. Nancy explained the different soup types to us and helped us place our order.  She served us with a constant smile on her face and constantly ensured that we’re comfortable with the food.  And because of her, I joined the CreativEateries membership on that same day.

Thank you for serving us with a smile from the heart.

Lena Teng

 

 

 

I visited Suki-Ya KIN at VivoCity and would like to compliment both Paul and Rafheal. They have made my experience a really happy one. Paul is very attentive and is always there to help customers in need but Rafheal has got to be the best!

Karen Lai

 

I would like to feedback on the pleasant experience we had when we visited Suki-Ya at Plaza Singapura. We were served by Janice, who had a bright smile. She strove to ensure that we were happy and that our needs were met. She was also the first staff to take the initiative to ask us if we would like to join the membership. These show that she goes out of her way to impact her customers positively.

Naomi

 

Suki-Ya’s food was great and the Plaza Singapura branch is always kept tidy, fresh and cozy! Thank you Janice for the awesome service! We will surely comeback. 😊

Joy

 

My family and I have been patronizing your restaurants for the past year or so. Our favourite restaurants are Eat At Taipei and Suki-Ya at Tampines Mall.

Suki-Ya’s manager, Steven and his crew have constantly provided outstanding service. Last night, we visited Suki-Ya and without fail, both Steven and Seng impressed us with their prompt and thoughtful service.

Kaye Lim

 

I would like to applaud the service by your team at Suki-Ya Kallang Wave Mall. We recently dined there to celebrate my friend’s birthday and we had lunch there again yesterday. Verna and her staff members were all very helpful and friendly, making every dining experience wonderful.

Ace

 

I visited Suki-Ya Bukit Panjang Plaza and had dinner with my family. The staff there was great, especially Suk Chen, she was very friendly! Food was awesome too, lots of variety to choose from! Will definitely go back again.

Jiajun

 

 

I would like to compliment Monica from Bangkok Jam, Marina Square for her friendly service. She greets her customers with a warm smile and she ensures that we are comfortable! I’m glad to be served by her, thank you for making my experience a wonderful and pleasant one!

Jocelyn Ong

 

I had a nice and pleasant experience at Bangkok Jam, Marina Square. Monica is super nice, friendly and ensured that all our needs were met! I love the food and milk tea ice cream, and will definitely visit again soon!

Linying Tan

 

I brought a group of friends to dine at Bangkok Jam, Marina Square. I highly appreciate the attention and service from Monica, who was also really friendly towards the kids in my group.

Damien Cheong

 

I visited Bangkok Jam at Marina Square and the service provided by Monica is excellent! I will definitely eat at Bangkok Jam again 🙂

Yixin 

 

I would like to commend Monica from Bangkok Jam, Marina Square. She is very helpful and recommended awesome food to us!

Jerry Ho

 

I would like to compliment Monica from Bangkok Jam, Marina Square. She is very friendly and easy-going, who makes our dining experience at Bangkok Jam very enjoyable.

Evelyn

 

I would like to compliment Monica from Bangkok Jam, Marina Square for her great service and attitude. She brightened up my day with her great smile. I enjoyed my lunch as Monica was constantly checking on my order and ensuring that I was comfortable.

Fong

 

Just want to say a BIG THANK YOU to Auntie Anita and Camelia for their excellent service at Bangkok Jam Wheelock Place! Despite the fact that only two of them were on duty, they did not neglect us and were so attentive. They have very friendly and joyful attitudes! Good job to both!

– Dulce

 

I would like to compliment Ms Camelia and Ms Anita at Bangkok Jam, Wheelock Place. They were very friendly, polite and knowledgeable when making recommendations to us. We make it a point to visit the restaurant at least once a week. Keep up the good work!

Karen

 

My family and I went to Bangkok Jam Bugis+ and we had an amazing time there. The food was great and filling. Dale was very hospitable and observant, making the whole experience very enjoyable. When we finished our dishes, he responded quickly by clearing our plates, and serving the desserts. He was very approachable and made a great impression during our dining experience. We are very satisfied! Thank you so much!

Jess

 

 

 

I want to compliment Nancy from Bangkok Jam at Great World City. She greeted us with a warm and bright smile, and was also very courteous. Thank you Nancy for making our dining experience such an enjoyable one. God bless you.

Helmie

 

 

I highly recommend Bangkok Jam at Plaza Singapura. The fish head curry had great spices and the fish was really fresh. Service staff was also great. I was served by Reyna who was warm, friendly and makes great recommendations 🙂

Hwi Kiat

 

Bangkok Jam‘s food was splendid, service was friendly and extremely accommodative! Overall, my dining experience was very pleasant! (:

Ian Cham

 

I would like to give my compliments to Ken who works at Eat@Taipei at Kallang Wave Mall. I accidentally toppled my glass of milk tea, dirtying the table and floor. Ken not only helped in cleaning up, but also offered me another glass of milk tea on the house. This kind gesture of his had certainly made the busy and unfortunate meal a lot better and I greatly appreciate it.

Isaac Hong

 

We visited Siam Kitchen at Eastpoint Mall. We had a good experience as staff was very friendly. Food and ambience was excellent.

Seema Tanwar

 

Institute for Adult Learning Singapore

Institute for Adult Learning (IAL) recently welcomed 20 new companies to their Learning Enterprise Alliance (LEA) at an inauguration event on 17 May, and Creative Eateries is proud to be one of the selected corporations to participate in this prestigious and continuous learning journey.

We took the time to network with the current LEA enterprises, who generously shared their valuable experiences. Armed with fresh new ideas and knowledge, it’s with great excitement that we embark on a journey with IAL to develop and further improve workplace learning for the development of our talented employees!

Be part of this exciting journey of self growth and continuous learning! Send your resumé to recruitment@createries.com today!

 

 

A Charming Singapore Experience at JÙN

JÙN at Capri by Fraser, China Square
A Charming Singapore Experience Awaits 

May 2019 – Situated in the CBD, JÙN is the first Chinese hotel restaurant by established F&B group, Creative Eateries. Set in the new Capri by Fraser, China Square, JÙN, aims to deliver the authentic Singapore experience through its culinary expertise. Weaving the essence of a charming dining scene, our chefs draw inspiration from Singapore’s rich migrant Nanyang heritage, fused with modernised local recipes to represent the melting pot of culture that is Singapore today.

Highlighting the union of traditional cooking techniques paired with the freshest ingredients, JÙN puts a new spin on familiar Chinese and local cuisine, promising diners a hearty feast and a visual treat. At JÙN, patrons can indulge in conventional favourites such as Signature Singapore Chilli Crab, Golden Roast Chickenand Teochew-style Steamed Fish.

A plate of food on a table Description automatically generated

Refined with local and contemporary flavours, JÙN’s menu flaunts a unique juxtaposition of past and present recipes. Start off your meal with innovative dishes like Chilli Crab Rillette Kueh Pie Teea confluence of the ever-popular Peranakan dish coupled with Singapore flavours and western preparation techniques. Further excite your taste buds with the fragrant Homemade Ngoh Hiang Prawn Roll or the Chilled Homemade Egg Tofuboth meticulously handcrafted by the culinary experts behind JÙN.

A key highlight of the menu is the comprehensive selection of seafood. Using fresh catch-of-the-day, paired with the finest culinary execution, guests can savour signature dishes such as the Fragrant Asari Clam; wok-fried with Chef’s special blend of spices, curry leaves and lemongrass for a fiery kick to ones’ palates, or the Chef’s Special Garlic Butter Crab; a  definite crowd-pleaser bursting with rich buttery flavour that seeps into the succulent flesh.

Not forgetting the staple of Chinese cuisine, the menu also boasts a good variety of rice and noodle dishes. Most would strike a sense of familiarity, such as the Moonlight Wagyu Beef Hor Fun and KL Seafood Hokkien Noodle; both stir-fried with distinctive wok-hei, showcasing strong and smokey flavours.

The perfect closing note to every meal is a delicious selection of sweetness. Finish light with the Double Boiled Tianjin Pear; simmered with peach blossom jelly, bitter apricot kernel and red dates, this refreshing delight can be enjoyed hot or cold. For the adventurous taste buds, the Baked Chempedak Crumble promises a full bite of rich and creamy chempedak fruity flavour.  

To complement your meal, JÙN brings about a wide beverage collection from champagnes and wines to spirits such as whisky, Chinese spirits and brandy. Garnished to perfection, one can also look out for unique cocktail concoctions like the Junjito, JÙN’s Singapore Sling and Piña Colada.

 A great start into your day, JÙN serves up a wide selection of Breakfast Buffet for the hotel guests. The buffet spread features international favourites from Cold Cut Platters of Chicken Breast, Salmon and Ham to Cheese Platters filled with French Brie Cheese, Goat Cheese and more! What is a breakfast buffet without a great selection of eggs? Our chef is ready to serve up any egg orders from scramble to poached to an omelette of choice. Also available for guests who prefer to sleep in, the All-Day Dining Menu puts together menu favourites for the guests to enjoy in the comfort of their room. 

In line with the hotel’s design-led style, JÙN fills itself with a chinoiserie-chic interior brought out by oriental elements and multicoloured wall art, featuring a distinctive presentation of “tradition” and “modern” created by local artists. With a total seating capacity of 80 diners, the restaurant’s inviting ambience will be an ideal spot for an intimate family gathering, celebrations, and events, promising a charismatic dining experience.

Be charmed.

 

About Capri by Fraser, China Square

The newest property by global hospitality operator Frasers Hospitality, Capri by Fraser, China Square / Singapore seamlessly combines technology, social living and design into one holistic offering. Drawing from its lively surroundings and rich culture, the blend of tradition and modernity is reflected heavily in the artworks and paintings.

 

JÙN

Capri by Fraser, China Square

181 South Bridge Rd, Level 2,

Singapore 058743 

 

For media enquiry, please contact the Marketing team at 6411 4992 or email marketing@createries.com

For information on private events, weddings and catering please contact:
sales@createries.com
Tel: 6411 4999

OUR SERVICE HEROES – JAN & FEB 19

Outlet of the Month

Good and pretty authentic Thai food at Bangkok Jam Great World City considering it’s a chain restaurant! Staff was clear in explaining which items are on the entertainer and food was also served quite promptly. Ps mixed platter, small bites, dessert and drinks are not.

Stir fried kang kong was a tad too sweet but does taste like how they do it in Thailand! Tom yum soup was flavourful and full of ingredients; only downside, the portion was really small. Mixed platter was really well done, each meat cooked to perfection. Pork was slightly caramelized in the outside, chicken was tender, beef has a good doneness, prawns were not too bad either.

– Priscilla Tan

 

Good food. Very crowded. The staff mentioned the wait time for the food at Bangkok Jam Great World City might be longer due to the crowd. It’s a good heads up to have. Or rather expectation setting. The food was good. It actually arrived in reasonably good time.

– Dinyar Ghyara

 

 

The other day, I came around to have my lunch at Bangkok Jam @ Great World City! As I stepped in, I was greeted by smiles from all the staff! A very heart warming and welcoming bunch of people! They showed me to my seat and was given the menu. It was my first time here and I was unsure what to order! Given my lack of experience, the waitress that greeted me mentioned a set lunch which I then ordered! I had the Seafood Phad Thai with their famous Thai Milk Tea! I also ordered myself Mango Sticky Rice in addition! The prices are affordable and the dishes were exemplary! Filled with rich flavours! All in all! The entire experience was lovely, atmosphere, service and food quality! Just perfect!

– Randon

 

I’d been here (Bangkok Jam Great World City) so many times. I always like the Seafood Phad Thai and their minced Basil Chicken. They are always on point for the food and service. From the moment we enter the restaurant, we are greeted with warm welcome of the staff. All staff are smiling that makes the dining experience very happy. This is my first time to write a review under google, and I am glad it’s a good one. Good Job!

– Shelah Marie Bantugan

 

Just had my dinner with some colleagues and as usual Bangkok Jam at Great World City never fails to live up to our expectations. Good food and superb service. Thanks for a superb dining experience as always!

– Audrey Ong

 

Employee of the Month

My family and I celebrated my wife’s birthday at Hot Stones. We had a great dinner and when we brought out our little cake to celebrate, your staff on their own initiative also brought out a little cake to congratulate my wife.  They also helped to take some wonderful pictures.

Thank you very much for a great experience, great & friendly service and wonderful initiative by your staff such as Jerome and Samantha.

– Ian Loh

 

I would like to issue a word of recognition to an exceptional level of customer service that I have received at Fremantle Seafood Market.

Our waiter Samantha provided us with extremely friendly, attentive, and overall pleasant service, thus making our dinner one of the best experiences that we have received during our stay at this city.

I would like to express my gratitude towards your company for the exceptional quality of staff training and customer service. In my humble opinion, Samantha deserves the highest praise and cases like this one should be spread across your customer care staff and used as an example in training.

– Andrey Kozyrev & Vladimir Kozyrev

 

One of my favourite cuisine is Thai and I’m such a sucker for Tom Yum soup. A friend recommended me to try Bangkok Jam and indeed I was not disappointed. Upon arriving at the restaurant with my friend, Christian, the manager and staffs greeted us with their warmth welcoming smile and they led us to our seat. They were very much accommodating. One of the staffs handed the menu and took our orders and of course, I ordered the red tom yam seafood soup which was flavourful. We also ordered their signature pad Thai which was delicious and yummy and their bacon wrapped enoki mushroom which was sumptuous. And for dessert, I ordered their coconut smoothie topped with coconut ice cream (not sure what it is called in their menu) and it was really palatable and mouth-watering that I can’t stop eating.

Overall, I would highly recommend this place to my friends and my family. Our deepest thanks to all the staff of Bangkok Jam Great World City. Two thumbs up! 👍🏻👍🏻

– Krystle

 

Ordered the fish head and soft-shell crab which was of great size and quality unlike many other restaurants today. Great service from Christian at Bangkok Jam Great World City was a bonus to complete the dining experience.

– Shawn Yang

 

I am writing this email to compliment one of the servers at Bangkok Jam @ Great World City. Her name is Nancy. I came to dine at Bangkok Jam just now (at about 9pm on Wednesday, 3rd April 2019).

Nancy greeted my friend and I with such warmth and a bright smile on her face. She was also very courteous. Her service was so impeccable that I felt I have to write in to commend her.

Thank you Nancy for making our dining experience an enjoyable one. God bless you.

– Helmie

 

I was surprised to find a decent Thai restaurant in Great World City (Bangkok Jam) while I was roaming around with my friends. It is indeed a taste of Bangkok in Singapore. All the food we ordered were so scrumptious. The spicy mango salad, chili chocolate cake and Thai milk tea with grass jelly are my favourite. The accommodating and hospitable staffs are also a plus factor. Mr. Christian assisted us from entrance until we leave the restaurant. He made sure that he catered everything we need.

I also like the relaxing ambiance and good lighting of the restaurant. It’s Instagram worthy. I seldom make feedbacks and I will rate this restaurant 9/10.

– Sheena Xien

 

I am a big fan of Thai food and my favourite restaurant back home in the Philippines also happens to specialize in Thai cuisine, so naturally I was very excited to try out Bangkok Jam in Singapore (I went to their Great World City location) because I had heard so many good things about it. When me and my friend first walked through the doors we were greeted by their manager, Christian, who was super friendly and escorted to our seats.

It seems that the manager’s friendly and accommodating attitude also seems to have resonated with the rest of the crew who were all very polite, courteous and made us feel like we were eating at home. The food is nothing short of fantastic. Their Pad Thai and bacon wrapped enoki mushrooms were extra flavourful and really went easy on my palate.

I also wanted to order their mango sticky rice, however one of their staff informed me that their mangoes weren’t ripe enough yet, so the taste might not be to my liking. I truly appreciated this simple gesture from their staff because she was upfront and honest with me about it.

I also highly recommend their coconut ice cream because it’s very creamy and visually appealing. The ambience alone makes Bangkok Jam worth trying out especially if you are a foody who loves to explore different gastronomical cuisines like me. I rate this place 5 stars out of 5 stars and would recommend it to my friends and family.

– Jxay-zsa Marie

 

We served by Camelia at Bangkok Jam Wheelock Place, she was so attentive and friendly and always there if we need something, serve us with smile. Food was so nice! Good job!

– Rowena Velasco

 

I am writing to commend Monica from Bangkok Jam Marina Square for her service excellence.

I was at the restaurant on Monday 25th Feb 2019 at about 8pm. Despite the manpower shortage, Monica was quick to seat us and took our orders. Despite having to rush about the restaurant, she maintained a friendly disposition to those she served. Midway through our meal, Monica was sweet enough to come and check on us and whether we have any further requests. It has been a pleasant dining experience.

I sincerely hope that the management could convey my words of appreciation to Monica. I have worked in retail before and understand that positive feedback can mean a lot to the staff who worked so tirelessly. Thanks for upkeeping great service standards and have a good day!

– Tan

 

My friend and I went to Bangkok Jam Marina Square outlet and we had great service from Monica who was extremely helpful and we had quick service from this branch as well. She was very friendly and kind.

– Shermaine

 

I had my dinner earlier (22 Feb’19) at Bangkok Jam Wheelock Place. The service by Auntie Anita was impressive. She was so welcoming that you thought you were dining at her home as she diligently served with a smile and kept herself so busy to ensure that all guests were well taken care.

It’s hard to come by such service nowadays. An asset that any company should treasure and reward generously. We thanked her personally as we left but I’m still taking time to write this compliment because I would like the management to know. It’s really not about the age or anything, it’s about the dedication one demonstrates. Please share her story and I hope she can inspire other service crews in your company.

– Juanne

 

I just dined at Bangkok Jam Wheelock Place and I would like to commend the service of waitstaff, Anita. She’s soooo lovely, super cheery and would stop to make small chats with us 🙂

– Estella Goh

 

Food is nice at Bangkok Jam Wheelock Place, good ambience and great service from Manager Camelia and Auntie Anita! We enjoyed our lunch!

– Jovis Tan

 

Staff Anita is a cheerful lady who attended to us with full of smile. She was very attentive to us and ensure that we enjoy the dining experience. We would definitely patronize Bangkok Jam Wheelock Place again due to her great service!

– Cheryl Heng

 

Auntie Anita at Bangkok Jam Wheelock Place is very cheerful, friendly and helpful in assisting us. She even recommends us which food is better and the amount of portions which will be enough for us.

– Emily Tan

 

All the staff at Bangkok Jam Wheelock Place were very friendly and made our meal experience a very enjoyable one. Aunty Anita and co were very helpful with the menu as its our 1st time in SG!

– Teo Boon Ping

 

Our group had a delightful time at Bangkok Jam Marina Square today (reservation at 7pm). Monica attended to our table – she was attentive, polite and went out of the way to snap several photographs for us as well. We would like to thank you for the service provided 🙂

– Alethea Lee

 

 

 

Food is nice at Siam Kitchen East Point Mall! Red Tom yum is strongly recommended! Staff member were patient and polite. Kudos to the team on 12 January (Saturday evening)!

– Lye Yuk Sing

 

 

I would like to extend a compliment for good service by James the service manager at Bugis+ Flaming Don. My friend and I have been eating at Flaming Don quite several times on various occasions and we find the manager James to be particularly friendly and attentive and serves customers with a cheerful disposition. Being a Creative Eateries member, it is definitely pleasing to be eating at such an outlet with friendly staff. Please extend my compliments to him.

– Hendry 

 

I would like to extend the compliment on one of your staff at Suki-Ya Tampines Mall branch. His name is Mr.Hock Seng. I always come to eat suki-ya and everytime i was served by him me and my boyfriend couldn’t be more impress. He always work much much harder than anyone and literally do every job. His promtness is service its as though im in a 5 star restaurant. The smile is always present as though he is not tired from the work load he has been given. Im from a service line myself and really his service leaves me wow. Truly an awesome experience dine in your restaurant because of him. True gem to your company indeed. Wish to see him as a manager soon. Please do extend my coutesy saying thanks to him. Shall revisit the outlet soon.

– Noppharat klangsuphan

 

I had a very pleasant experience while having dinner at Suki-Ya, Marina Square.

My partner and I were served by Raf (whom I believe to be either the supervisor or manage) and his service was impeccable. He was polite and professional from the moment we enter the restaurant to the moment we leave. He also take effort and initiative to ensure we were comfortable at our seats.

All in all, it has really been an enjoyable experience thanks to his presence.

– Phan Zheng Zhi

 

I would like to compliment to good service provided by Hock Seng from Suki-Ya Tampines Mall during our visit.

Hock Seng is sociable warm, observant, always make sure our request met during our dinner with Suki-Ya. Keep it up!

– Isaac

 

I’m dropping a note to give feedback regarding the SUPERSTAR who is Lily at your Suki Ya store at Kovan. Lily brings a lot of life to the restaurant, makes every customer feel special. My boyfriend and I regularly eat at Suki Ya mostly because we want to visit Lily and get that great customer service.

We recently shared with Lily that she is our favorite customer service person EVER!!! We were not flattering her, she genuinely is the best and we wanted to make sure you all knew it.

A very friendly and warm lady who can connect with all backgrounds, and treats your store like it’s her own business. Please let her know about our feedback, she deserves good recognition for her hard work.

– Diane and Reese

 

Creative Eateries x Association of Small Medium Enterprise Forum

Creative Eateries was part of the recent Association of Small Medium Enterprise (ASME) Forum held on 21st March 2019 at Singapore Institute of Management (SIM).

We had the honour of having our Director of Human Resource and Corporate Affairs, Bernadette Wong, alongside Senior Parliament Secretary Ms Sun Xuelin, on the panel as one of the speakers for the day.

We touched upon the importance of SMEs in Singapore’s economy through the immense growth and career opportunities available for our local talents and young graduates to embark on.

But this is only possible through the support and guidance of Singapore’s SME leaders. So, along with ASME, Creative Eateries aim to elevate the next generation of Singaporeans to greater heights through first-hand experience of entrepreneurship in Singapore starting right here at home with Creative Eateries.

 

As always, we are always on the look-out for individuals to take the culinary world by storm through their innovations and creativity. Graduates looking to embark on an exciting hospitality adventure with us can send their resumés to recruitment@createries.com!

An Evening @ The Art With Chef Immanuel Tee

Thank you Assumption Pathway School for having us!

Creative Eateries is thankful to be part of the annual An Evening @ THE ART event organised in collaboration with Assumption Pathway School (APS). First established in 2011 within the premises of APS, The ART is a casual restaurant that offer students an opportunity to gain practical work experience.

This year, the students joined hands with Creative Eateries’ Executive Chef, Chef Immanuel Tee once again, featuring a fusion of Western flair and vibrant asian flavours that bring guests on a gastronomic dining adventure. The dinner commenced with the flavourful Laksa Pumpkin Soup with Spanner Crab; a piquant delight that awakens one’s palates for the delightful meal to come.

The main highlight of the night goes to the Roasted Chicken Roulade, a succulent dish topped with fragrant garlic barley risotto, sauteed mushroom and truffle shoyu. Another favourite from the dinner is the Pan-roasted Barramundi, a fresh catch-of-the-day accompanied with wafu quinoa, spring succotash, clam beurre blanc and olive soil. The night concluded on a sweet note with the Tarte Aux Framboises, served with fresh berries and spiced crumble.

Once again, we are thankful for the opportunity to work with the students of APS, and will look forward to more sessions to come.

Documenting CE Heroes S2: Mighty Hands

With over 25 years of culinary experience under her belt, Chef Thongloy Wilaiwan is the mastermind behind the delectable menu that Bangkok Jam offers.

Though experiencing little about food during her childhood, Chef Wilaiwan built up an energy for Thai cooking, which was further propelled by her mom who have been cooking for her whole family. Through her mom, Chef experienced the feeling of warmth and satisfaction from this home-cooked dishes.

We managed to catch Chef Wilaiwan behind her woks and turner to find out more about what goes on in the kitchen.

 

Q. Tell us about yourself, what’s the culture like in your hometown?

Where I came from, the people there are very closely knitted, where we would gather every bi-weekly, to pray together at a temple. That’s something I hold dear to my heart even when I’m away.

Over here in Creative Eateries, I feel the same kind of affection and it’s like my second family, which I’m glad to be part of.

Q. How long have you been with Creative Eateries?

15 years since I’ve been part of the family.

Q. Share with us how did you first started out with Creative Eateries and your role in here.

Before I joined the company, I had over 10 years of culinary experience back in Thailand, at one of Creative Eateries’ counterpart, and I’m thankful for the opportunities I’ve been given to be here as a head Chef of Bangkok Jam today.

Q. What do you think is the most important quality of being a chef?

Being meticulous; having to prepare and ensure the ingredients we use are of quality, cooking methods and procedures are according to sequence, serving up a delicious meal to the customers. And of course, having the heart to cook makes everything tastier, and good food enhances the dining experience overall.

Q. How have you changed from when you first joined Creative Eateries, till date?

In the past, my duties are just cooking and serving up the food, and there wasn’t much chance to put on a thinking hat then. Moving forward to now, I’m involved in the creation of new dishes, coming up with ideas of modernising traditional Thai dishes, which gives me a sense of satisfaction when people enjoy my creations.

I’ve also became a more confident person and able to handle stressful situations, which provides a support for my family and kids to look up to.

Q. What inspires you in the menu creation?

Try to find old Thai food and cook and see how it taste, and modify to more modern way. One of my favourite dish that I’ve created is the Stick Noodles with Pork Ball & Pulled Pork, and it’s a famous dish back in Thailand. I’ve fine-tuned it to suit Singaporean’s taste, having it less salty and spicy.

Q. What do you enjoy doing in your free time and your hobbies?

Definitely shopping! I guess it’s an occupational disease, I enjoys looking at other restaurants, their food and the menu, how do they serve it to fuel my creativity in my next creation. Knitting is one of my past-time too!

Q. What is your most memorable experience in Creative Eateries?

The most memorable was also one of my happiest moment, when my first creation was being served to the customers and they were really satisfied.

 

“For me, cooking is an expression of the land where you are the culture of that place.” – Chef Wilaiwan

We sincerely thank Chef Wilaiwan for taking time to share her experiences with us and we look forward to seeing more of Chef’s innovative creation.

OUR SERVICE HEROES – NOV & DEC 18

Outlet of the Month

I dined at Bangkok Jam located at Plaza Singapura for dinner, and together with my husband we would like to compliment the team for their excellent service.

The outlet manager Cathleen is professional and patient in provide good service to customer. She together with the team always bring a smile while serve the customer around the restaurant whatever how busy they are and we enjoyed our food in such a cosy ambiance.

While we were dining, a group of customers raised their voice against Cathleen regarding the use of AIA vouchers even though she explained everything nicely with a smile was constantly apologising to the customer. We would like to praise that Cathleen for remaining calm and polite throughout on handing these inconsiderate customers. I hope this compliment has been useful. Will definitely be back again.

– Alison Goh

 

I would like you to know how much I appreciate the excellent service which Cathleen and her team at Bangkok Jam Plaza Singapura have provided on 4 December Tuesday when I brought my leadership team to lunch. The attention to details, great communication skills, and ready smile made the experience even better than I expected. I will not hesitate to bring my guests to your restaurant.

– Cindee Ho

 

I wish to compliment on your service team at Bangkok Jam Plaza Singapura outlet who provided us with excellent customer service this afternoon. The managers Cathleen and all service crews there was friendly even the outlet was so full, polite with hospitable attitude. Because of them, our dining experience was delightful and pleasurable. This is definitely my favourite outlet for Thai Food. Me and my family will be looking forward to visit the outlet again. Keep it up on the good authentic Thai food too!

Have a great & special thanks to the service crew and Cathleen the manager with her friendly attitude towards all the customers, it’s an Asset to your Organization to have these employees.  Keep it up!

– Mr Edwin Chong

 

Employee of the Month 

Had dinner at Flaming Don Bugis+ and it was my first time, I’m so amazed with the concept, and food was great. I also would like to recommend the staff there Mr James for greeting me with a warm smile and doing extra mile for me, he is very kind and helpful with all my inquiries. He is such a gem of this restaurant. Keep up the good work Mr James. I will recommend this place for sure.

– Linda Sy

 

I would like to commend your staff Mr James at Flaming Don Bugis+ for his exceptional service for me and my wife, he was such a pro when it comes to explaining on how the ordering works. Such a good Japanese food with an affordable price. Will definitely recommend this place.

– Eric

 

 

I just want to thank staff from Flaming Don Bugis+. The char siew ramen and beef don we ordered  were great. Fast service by kitchen. Service staff James was attentive to customers needs and questions. He was hopping from one area to another to ensure everything was in order. Thank you. We will come back again.

 

– Kat

 

I had lunch at Flaming Don Bugis+ and the service provided by James was very friendly and helpful. Thank you!

– Ben

It was truly amazing dining at Suki-Ya Bukit Panjang Plaza. When i reached the store front, i was greeted with probably the warmest smile from Mr James. He patiently went through the menu with us and gave us a seat more accessible to the food bar when we requested. Special shoutout to staffs Jasmine and the chinese auntie as well, for the superb and prompt serivce.

 

I have no words as to how awesome this service team at Suki-Ya Bukit Panjang Plaza is. Suki-Ya is such a blessed company to have these fine assets. I would definitely patronise this restaurant just to enjoy such good service again.

– Mr Koh and family

Would like to compliment the above staff (Ms. Apple and Ms. Monica of Bangkok Jam Marina Square) for their excellent customer service, helping us making the right choice with the orders, attentive to our request and making our dining experience a memorable one. Once again, thank you very much for your excellent service.

– John Cheong

 

I visited your outlet (Bangkok Jam) at Marina Square and was served by Apple and Monica and was really impressed by their care to detail and general joyful disposition throughout my time there. We had a large group of diners in our group and it wasn’t easy for all the orders to be collated and dispatched, but they did it with smiles all the way. While the food was a little slow in coming out, it was made up by the serving staff and I would like to thank them for making it such a pleasant experience. Thank you.

– Alex Chua

 

We had our dinner at Bangkok Jam @ Marina Square and met Monica tonight. We find that Monica is very friendly and good at product knowledge. She is an asset towards Createries

– Jason Chin

 

I would like to compliment Monica for her smiley disposition and helpfulness during our visit to Bangkok Jam @ Marina Square on 5th December.

– Gareth

 

I would like to follow up on my compliment for your staff at the Kallang Wave Mall of Suki-Ya on 19 Nov 2018 at 1.20pm. Verna and her crew were excellent despite the almost full restaurant. I have written them a note to be passed to you. Please encourage your staff to keep up the great work. It’s hard to find service staff like these nowadays.

– Wendy

 

I would like to shout out for one of your Staff, Ms Verna, for being friendly and accommodating when we dined in to Suki-Ya Kallang Wave Mall. Since we came out from FairPrice and was holding a lot of things, she willingly assisted us by taking some of our things while bringing us to our seats. I also saw her assisted an elderly couple the same way she did for us, politely asking to take their things from them and bringing them to their seats with a smile on her face. This simple gesture is to be applauded and should be an example to all employees.

– Lily

 

I dined at your restaurant Tajimaya Yakiniku on 17/11/18 and was thoroughly impressed with Paul, one of the staffs. He spoke eloquently, was polite and was attentive to our needs. When we asked to doggy bag the left-over sashimi, he promptly cooked it for us to prevent any contamination. It is difficult to find good service in Singapore and if he is a representative of your company’s training for service staff, then I would like to commend you!

– Dr. Lee Tang Yin

 

I had lunch at Suki-Ya Heartland Mall Kovan today and I came across a very polite and great attitude staff name called Nancy. Throughout the whole lunch session, Nancy provided my friend and I a very excellent service by always checking if we need any more item, making sure our time in Sukiya is enjoyable! She also promoted to us what the perks of signing up a membership making sure we enjoy full privilege of eating Sukiya. Lastly, I would like to say that my lunch in Sukiya is definitely an enjoyable one, will come back again soon!

– Junwei

 

Hi, I was served by Lily at the Suki-Ya Heartland Mall Kovan on Friday from 1-2pm and I would like to commend her for her service. She was very friendly and greeted us warmly and we really enjoyed our meal there:) Thank you

– Callys

 

 

 

It’s my first time to experience the Flaming Don in Tiong Bahru Plaza. It was a very delightful visit and experience with the help of Ms. Marilyn. The accommodation is very pleasant because of her great service to us, from the moment that we enter, to the choosing and well serve food. The food is palatable, but the best thing is the well-mannered service from the heart of Ms. Marilyn. More power!

– Lamperouge

 

Today is my first-time having family dinner in your store (Flaming Don Tiong Bahru Plaza) and I am pleased with the excellent service by Marilyn to ensure my family able to enjoy the food.

– Gladys

 

 

 

We had a great dinner today at Bangkok Jam outlet at Bugis+. We are vegetarians and also don’t take onion garlic. Your staff made sure everything was made to our liking and were very pleasant to interact. Especially Francis Ng who took very good care of us! Surely visiting again!

– Samantha Lee

 

I like to makan at Suki-Ya Kovan because of Aunt Lily as she is very helpful and very cheerful. When we walk in, she always gives a very big smile to us and always powerful even she looks very tired but her service always be 500% thank you for her

– Leo

 

I am representing a group of 14 pax who visited Suki-Ya @ SAFRA Toa Payoh last night (28 Nov).

The outlet was running a 1-1 Buffet promotion when we arrived. The queue was insanely long, it was crowded and very warm. We queued for an hour before having our seats ready for us. Upon entrance, we were greeted warmly by your Assistant Manager, Kelvin.

 

First up, he was very real and genuine. It was a peak hour, we could see that the outlet was shorthanded as the staff were speeding their service and movements to turnover the tables as quick as possible. Kelvin came by with the plates of meat for our tables, and instead of just going through the motion, he struck up a conversation with us. It was there he found out that we were here for a birthday celebration.

 

Throughout the entire time, he could be seen hustling around ensuring that all the needs of the tables were met, which leads me to the second point- he was dedicated. As a university student majoring in Hospitality and Business, I have been exposed to the hospitality industry for many years. It was great to observe that Kelvin displayed the same amount of dedication and personalisation to each table and customer. The entire outlet was busy, messy and warm. He had every reason to just focus on getting his job done. But beyond the job, he invested the little amount of time he had in between to engage the customers and create an experience.

 

Before leaving, he also turned to us and wished us a happy birthday.

 

No doubt, the food was amazing. But what created an impression/ moment/ experience for all of us was the service rendered. Therefore, we would just like to commend Kelvin!

 

To Kelvin:

Thank you for making this birthday celebration specially enjoyable! You are amazing! Thank you for serving us to our needs and beyond.

– Sheena Teo

 

 

Our family had a lovely dinner at Suki-Ya Kovan. We would like to especially thanks Auntie Lily’s perfect service as always!!!! Every weekend when we enjoyed our food, she is always the best! Keep up the good job!

The quality of the beef is getting better, especially tonight’s beef – perfect and soft! Yummy!

– Alvin and family

I would like to compliment your staff at the Kallang Wave Mall Suki-Ya on 19 Nov 2018 at 1.20pm. Verna and her crew were excellent in spite of the almost full restaurant. I have written them a note to be passed to you. I have also attached a photo of this note in this email for your reference.

Please encourage your staff to keep up the great work. It’s hard to find service staff like these nowadays.

– Wendy Leong

 

I would like to write to especially say thank you for the experience at ROCKU Yakiniku. We came to dine on 19 November 2018. Made a reservation on Saturday. Informed your staffs there are 2 birthday boys. A swift arrangement was made to include 2 birthday cakes.

On 19 Nov, I arrived early and waited inside the restaurant. The waitress, Chee Ying extended the cooked food counter dining to us while waiting for the rest to arrive. The charcoal grill and meat order lasted about 100 minutes. By then we are very full and very satisfied with all services rendered.

Special thanks to Chee Ying for arranging everything, a China waiter who skillfully set up the charcoal grill, an Indian waiter who attentively attend to everything and a chinese male restaurant staff who cleared our bill. All took effort to ensure a great dining experience for us. Thank you so much.

– Sharon Ong

 

I would like to shout out for one of your Staff, Ms Verna, for being friendly and accommodating when we dinned in to SUKI-YA Kallang Wave Mall. Since we came out from fairprice and was holding a lot of things, she willingly assisted us by taking some of our things while bringing us to our seats. I also see her assist an elderly couple the same way she did for us, politely asking to take their things from them and bringing them to their seats with a smile on her face. This simple gesture is to be applauded and should be an example to all employees.

– Lily

 

I had lunch at Suki-Ya Kovan today and I came across a very polite and great attitude staff name called Nancy.

Throughout the whole lunch session, Nancy provided my friend and I a very excellent service by always checking if we need any more item, making sure our time in Sukiya is enjoyable! She also promote to us what the perks of signing up a membership making sure we enjoy full privilege of eating Suki-Ya.

Lastly, I would like to say that my lunch in Sukiya is definitely an enjoyable one, will come back again soon!

– Jun Wei

 

We had our first dinner experience at Suki-Ya Kovan on 24/11/18. We were served by this fantastic lady, Nancy.

As it was our first time there , we were quite uncertain what we should be ordering. Nancy patiently guided us through and , although the restaurant was quite shorthanded at that time, she showed no frustration with our delayed orders.

I would like to thank Nancy for making this first experience a good one for me and my children. We had a fantastic birthday dinner for my Son that day.

Keep up the good job Nancy, and thank you once again.

– Christina Ng

 

It’s my first time to experience the Flaming Don Tiong Bahru Plaza. It was a very delightful visit and experience with the help of Ms. Marilyn.  The accomodation is very pleasant because of her great service to us, from the moment that we enter, to the choosing and well serve food. The food is palatable but the best thing is the the well mannered service from the heart of Ms.  Marilyn.  More power!

– Lamperouge

 

 

 

I went to Suki-Ya Tampines Mall with my parents for dinner today. Halfway through the meal, my father in his 60s accidentally spilled the egg on the floor. Despite having to serve many customers, Zar Zar immediately came and helped to clean our table and mop the floor. To our surprise, she said there’s nothing to be sorry about with a big smile. She made my parents happy and all of us are very impressed with her sincere attitude. Tq for putting effort in your service. We are not a big fan of steamboat but we will definitely visit again.

– Max Phoon

 

Visit SUKI-YA I12 Katong few times. Like the service, all are friendly and patient. Especially Staff David, he saw us visit often, recommend us to join the membership and we love the membership promotion idea. Will visit more often and recommend friends as well.

– Cherry

 

My husband and I had a lovely time today at Typhoon Café,  Plaza Singapura.  The food was good and the service efficient.  Thank you!

– Mr and Mrs Khoo

 

This letter of compliment is for Auntie Lily from Suki-Ya Heartland Mall. On our second visit on 20/12/18, we were served by Auntie LilyAuntie Lily was very friendly and attentive to our needs. She made recommendations and really made us feel at home.

Well done Auntie Lily, we will definitely come back to Suki-Ya for our meals again.

– Christina Ng

 

 

Great service at Suki-Ya I12 Katong. Family was served by David during lunch He was very attentive and saw to our needs impecably. Wonderful to be served by him.

– Matthew

 

Last two days my friends came to visit me so we have a great dinner at Suki-Ya Katong . the foods there was great and the staffs there their service it let me feel touching and very professional. It let me and my friends have an excellent image of Singapore. Last but not least, i would like to thanks Mr David for the great service to us. It created a lasting impression to us. Well done David keep it up your have done a good job.

– Mr Jason Quah 

 

Last night, my family and I had dinner at Suki-Ya Katong I12.  We were attended to by David and Vincent.  Both were very attentive and responsive to our needs and requests.  They were both very friendly and warm too.

On behalf of my family, we would like to compliment David and Vincent for their excellent service and for making our dinner a very pleasant experience.

Thank you to David and Vincent.

– SM Cheng

 

Service at Typhoon Cafe by Ken was great! Helped to serve my surprise bday cake for my friend nicely, cleared n cleaned the table before he served the cake! Excellent!

– Shaun

 

I am writing to comment on the good service I received from one of your staff in the Suki-Ya Kallang Wave Mall.

 

I was dining with my partner for dinner on Saturday and the timing we arrived at the outlet coincided with several tour groups arriving in the restaurant. As a result, the outlet was extremely busy and the staff seemed overwhelmed, rushing to cater to the demands of the many customers. In particular, the waiter that served us, Yeo Zhi Xian, extended very good service even in such hectic times. He kept a positive attitude and when we asked for something, he was very apologetic that it took so long.

 

Please extend my thanks to Zhi Xian, and we look forward to a pleasant experience at Suki-Ya again.

– Ellie

 

I would like to commend Ms. Kitty of ROCKU Yakiniku Bugis +. She was very friendly and very accomodating when we dine last night. She explained well the menu and how to order cause its our first time dine here. Keep up the good work and always keep the smiley and friendly face.

– Ella

 

Mrs. Lily from Suki-Ya Kovan was very helpful and cheerful, always try her best to gets whats customer orders even though today ( 27 dec 2018 ) the restaurant was so full.

Mrs. Lily is the best!

– Alice

 

I would like to compliment your manager Irene and Team at Suki-Ya Plaza Singapura. They have never failed to make me feel like home whenever I visit them for lunch. They are very attentive yet knowing every small details during every visit, eg, plastic fork, 3 trays of chicken every single time. They remember and keep it to heart. I appreciate their service and hope you will appreciate them too. It’s hard to find staff with good service anymore in this service industry. Kindly convey my appreciation to Irene and her team. Thank you very much.

 

– Sherlin and Vanessa

 

I would like to give my complimentary of good and friendly services from your ground staff at Suki-Ya Kallang Wave Mall on 10th Nov 2018.

 

I would specifically give my compliments to Verna, Kevin and Gao Tai. They warmed my mother’s heart with the immediate proceeding of membership application when they knew it was my mother’s birthday. This action had made us saved an immediate 20% discount on the meal that night. Before we left the restaurant, they also presented my mother with a cup for her as her birthday gift.

 

It was indeed a little action that make a beautiful smile out from an old folk. I really appreciate the little gesture by the staff to make my mother’s day on her birthday treat. It was priceless to see her having a great meal with beautiful smile on her face.

 

Wishing Creative Eateries and staff with more good services ahead!

– Javier

 

I have dropped by Eat at Taipei Kallang Wave Mall yesterday and I am really impressed by the quality of the service over here.

The staffs were attentive to our request and attend to our queries appropriately. Despite the fact that the restaurant was crowded with diners, the staff maintained their professionalism and we got our food timely.

I would like to thank Ms Hexia, Ms Jasmine and Auntie Ah Siew for their outstanding service. I enjoyed their hospitality.The food is delicious too. Will definitely visit again soon.

– Charlene

Patara Fine Thai Cuisine has always been our favourite Thai restaurant. Great food in a warm, cosy ambience and with attentive service from the staff. The food quality and presentation are consistently good. The smiles from the staff have never failed to make every dining experience a very pleasant one.

– Desmond

It was such a nice experience drinking sake and munching the delicious meal at KURO Izakaya. You seem to have a nice service team. Kudos especially to Jerome. Thanks to his recommendation we enjoyed the sake. His warmth permeates and such a nice personal guy. A gem you have there.

– Moh Keng

I dined at Tajimaya Yakiniku and was thoroughly impressed with Paul, one of the staff . He spoke eloquently, was polite and was attentive to our needs. When we asked to doggybag the left over sashimi, he promptly cooked it for us to prevent any contamination. It is difficult to find good service in Singapore and if he is representative of your company’s training for service staff, then I would like to commend you !

 – Dr Lee Tang Yin

I ate dinner at Barossa Esplanade. My compliments to LC who served us and ensured I was in time for my 8pm concert. He also gave a discount when I showed my concert ticket.

– Sin Yong

Really delicious Japanese cuisine at KURO Izakaya. Wonderful staff and ambience. The Salmon and Avocado Salad is a must try, the salmon is super fatty and fresh. Overall, would highly recommend this restaurant.

– Nathan

Meet the Founder of International Cooking Club Singapore (Giveaway Included)

The Season of Giving is Upon Us
Win 3 x Red Dot Melting Pot Cookbook (Worth $59.90).

True/False

The Cookbook features 223 recipes spanning 75 countries from 11 regions across the world.

If you know the answer, head on over to our
Facebook Page @CreativeEateries to participate in the giveaway!

Meet Michelle Pilarcyzk

Introducing the Founder of International Cooking Club Singapore (ICCS) as well as the hands and brains behind The Red Dot Melting Pot Cookbook – Michelle Pilarczyk

Our team first met Michelle at Patara Fine Thai Cuisine for a lunch get-together and she absolutely enjoyed herself. Read on to find out more about Michelle and her recommendations for Patara.

Michelle Pilarczyk, an American by original nationality, moved to London in 2000 where she lived with her German husband and had two children. Their physical home is still is in London to this day, and her kids and herself are also British citizens. In 2009 they moved to Dubai and in 2012 to Singapore. Of the all the countries they have lived, representing four continents in total, Michelle expressed that Singapore is by far their favourite and they hope to stay for many years to come.

Her favourite hobby is cooking and she has a great hunger to learn new cuisines from all corners of the globe. In 2015, she set out to meet other women living in Singapore – both Singaporean and women from all over the globe – to cook with her and teach each other cuisines from our countries or our favourite international dishes, not knowing that her idea to meet 9 women would very quickly turn into an organisation; International Cooking Club Singapore Ltd (ICCS). With a background in management consulting and project management,  the initial concept was relatively easy to scale and for her to include hundreds of women, with the help of  volunteers whom helped lead each of the cooking and baking groups and others to run the organisation.

The cookbook was meant to be the sole way to fund ICCS, a non-profit organisation as their participants do not pay to join. Once they got their core cookbook team formed, with Michelle, two graphic designers, two main photographers, an editor, a culinary consultant and an illustrator, the project took off and became it’s own new life. Everyone involved were so passionate about their part, and each one very much a perfectionist! We were supported with the volunteers of so many other women in the organisation in so many functions, including testing recipes out and cooking them in the kitchen of my home where all food photography took place on the balcony. Aside from being the editor-in-chief and self-publisher along with her husband, what Michelle is most proud of in her role of this cookbook production was the food styling. With tremendous passion she loved to figure out how to style each dish with nice settings to mirror the authenticity of the cuisine and country. She was delighted to go through the photos each night and select “the one” that would make it into the book, then plan out the next day, to wake up at 5 a.m. and go visit multiple grocery stores around Singapore to prepare for the next day of cooking and photography. Following the intense 6 months or so of food photography, came months and months of reiteration and editing and graphic design work to pull the book together. Making this book was an experience of a lifetime that I will cherish forever, as much as holding this book in my hand  as often as I do.

Hear from Michelle

My Favourite Dish at Patara

It so difficult to say which is my favourite dish as everything I have tried there is simply amazing.  If I had to choose though, I would say the roasted duck breast in red curry served with tropical fruits and Thai herbs was my favourite.  What an incredible dish with beautiful homemade curry flavours. It has incredible depth of flavours – sweet curry sauce highlighted with the gorgeous herbs and wonderful tender slices of duck, fresh tomatoes and Thai aubergines. I found it paired very well with a side of roasted coconut rice with smoked coconut water, complementary in both taste and texture

What I Love About Patara Fine Thai Cuisine

I love the ambience and attention to detail, for example the dishes the food is served on is hand painted traditional and very beautiful Thai dishes. Makes for stunning food presentation and a feast of the eyes (food and plate together). Service was amazing, waiters and other staff very attention. And the restaurant location could not be more convenient being at the heart of Singapore / Orchard are in Tanglin Mall.

THE RED DOT MELTING POT COOKBOOKProduced by the ladies at International Cooking Club Singapore, The Red Dot Melting Pot Cookbook is is a testament to the power that food carries to bring people together and opening minds regardless of culture, religion, nationality and race.

The book is a result of the amazing work of the ICCS community: their wonderful recipes, valuable time and immeasurable talents made this all happen. What was initially a small collection of recipes, has exploded into this wonderful celebration and sharing of food: 223 dishes from 75 countries across the world.

The cookbook is fondly named after Singapore’s nickname “The Red Dot” (also known as “The Little Red Dot”) which refers to how the country is often depicted in maps. Singaporeans have adopted this nickname with pride because of their nation’s success, despite its limited geographical size. Singapore is a unique melting pot.

The Red Dot Melting Pot Cookbook combines a selection of the best recipes the participants have made, shared and enjoyed. Many dishes are contest winners of their “pan ICCS” lunches and coffee events that they have hosted. The book is divided into 11 regions of the world, with family recipes and personal adaptations from distinctive country dishes. Individual quotes and reflections from each contributor explain why that recipe is significant to them or provides some background on the dish or the key ingredients that go into it. Whatever your culinary ability, the book has easy to follow instructions, measurements, photos of ingredients, as well as suggestions on where to buy particular items in Singapore. In addition, the colour coded index enables easy identification of recipes by country of origin and other classifications such as whether they are vegetarian, vegan or gluten free.

Here’s a sneak peek of 2 seasonal recipes perfect to share with you family & friends  this Christmas – Belgium Speculoos Tiramisu, Caramelised Apples and Cinnamon & Swedish Buns.

Photo by Claudia Anzur

Photos by Tatyana Kildisheva  Photo by Vanesa Lazcano

Cant’ wait to lay your hands on the amazing Red Dot Melting Pot Cookbook? Get you copy at www.iccs.org.sg.

OUR SERVICE HEROES – SEPT & OCT 2018

Outlet of the Month

I would like to compliment your manager, Emelyn at Suki-Ya KIN. She really is a force to be reckoned with as her exceptional service is always consistent. As well, she has the unenviable and daunting task of constantly training new staff, she is remaining through thick and thin and to be honest, I return to this outlet on a regular basis because of her.

– Bernadette

We want to say thanks & show our appreciation for Emelyn today! She was helpful & courteous throughout our lunch buffet session at Suki-Ya KIN VivoCity. Seeing that we were waiting for the froyo, she came over & surprised us with what she could get from the froyo machine, which is faulty. Very considerate lady. We are very pleased & appreciative of her initiative & great service! We enjoyed our time. Hope that good folks are shown appreciation for their efforts.

– Si Min

I would like to compliment Tajimaya, Chef Zeno for his exemplary service and professional. During our visit, we understand that the restaurant was crowded and every staff was busy attending to customers. We had a hard time getting our food ordered, Chef Zeno took up the responsibility to attend to us despite rushing to get the pilling orders ready. His humility/attentiveness under the pressure to deliver his orders has brought us patience and overall positive experience.

– Daryl 

 

Staff of the Month

I am writing to complement the service we receive at Flaming Don Tiong Bahru Plaza. We go frequently because of the friendly staff, and easy family atmosphere. We have 2 young children and it is comfortable for them. The staff particularly Marilyn and Catherine are very friendly and happy, they greet our kids with smiles and friendly jokes! They understand families, and instinctively gives them the children’s plates and cutleries. They are very patient with us, when one of my kids drop their plates they would happily exchange for a new one. Although Flaming Don is more self service, when I am alone with my kids Marilyn and Catherine would also assist to bring our food to our table, without me expecting – so caring of them! Overall their service is genuine, thoughtful and friendly.

The chefs are also very efficient, we get our meals so quickly all the time we are there. The dishes are consistently prepared to standard. Also when we go to the counter to collect our food, they would advise us on where to collect the cutlery, condiments, soup and drinking cup. They too are friendly and really do their part well!  We are impressed with the team, it really is a nice atmosphere when we go. We would definitely recommend friends and families to Flaming Don should they be at Tiong Bahru Plaza!

– Vi and Dan and our kids

 

 

Thank you very much for your consistently excellent and warm service from the team at Flaming Don Tiong Bahru Plaza! We have visited your outlet for four times now, and have had a pleasant and enjoyable dining experience each time 🙂 You and the team are friendly and helpful, patient with us as we entertained our daughter while taking our dinner. We are happy to be frequent customers, and are looking forward to dining here often! Not to mention the great food, with the nice char on the chicken, pork, beef, and salmon don; the fluffy rice and tasty miso sauce, and consistency of the eggs. We love the food here, and would like to send out kudos to the kitchen team also. Thanks for a consistently great dining experience, for which we are grateful, and are looking forward to continue our food journey with!

– Boon Zhi, Chris & Heather

 

I had dinner at the newly opened Bangkok Jam, Bukit Panjang Plaza. Beers were not available then and the staff, Mr Siva went all the way to get the beer for us and made sure it’s chilled. Thanks for his extraordinary service.

– Lewis

 

I would like to take this chance to say a big thank you to the team of Eat at Taipei, Kallang Wave Mall. We had a great dinner at the outlet with great services and food. We look forward for more great food too.

– Donna

I am writing to applaud the excellence service that was rendered by your service staffs at the Suki-Ya, Marina Square.

Your staff Yi Ying & Dorlina (Manager) has shown exemplary services and went the extra mile for us during our dining experience here. They are valuable assets to your company and i comment greatly on their friendly and helpful attitude on top of the services rendered.

– Shayne

I write to express my utmost appreciation towards the staff at Suki-Ya, Kovan  for their great service. I was dining with my father and husband, my father wished to end the dinner with jelly dessert but realized the jelly was no longer available. I approached one of the staff Nancy who heard about my father’s disappointment and told us to wait. We took our time to catch up and chit chat, and assumed none of the staff remembered our request for the jelly dessert. Just when we were about to leave, Nancy walked up to my father to pass him newly made jelly! We knew it s newly made as it s still watery not fully solidify, my father was extremely delighted. Nancy has been very patient and very mindful towards our needs. Thanks to them, we had a wonderful dining experience.

– Rochelle

My wife and I went to the Suki-Ya Marina Square for lunch to celebrate our birthday and we want to commend on the excellent service of the staff.

We were shown to our seats swiftly and the staff cleared our empty trays with speed and kept the place neat. Although there were tour groups who came in later and messed up the food section (used hands to touch food, took away the tongs to their tables, mixed up the food and use the glass plates as their own serving trays), the staff quickly tidied up after them and readily topped up to minimize the disruption to other guests.

It s service like this that makes a difference. We have been to the other branches and marina square remains our favorite due to the hygiene and service attitude.

– Patrick and Janet

 

I have a great time dining at Suki-Ya Bukit Panjang Plaza as the in-charge, Chen there was very friendly and helpful. Will dine in more and share my experience with my friends and family! Cheers~

– Jenxon

 

I visited the Bangkok Jam Great World City. It is my first time dining here & the experience was one that I would never forget. I was served by a very polite lady named Jolene. Not only was she swift in her service, but she was also very polite & responsive throughout the dining period. She was also multi-tasking at the same time, as I could only see one waitress during that period.

I really appreciate the kind service I had received this afternoon and I am already looking forward to visiting Bangkok Jam again & the other eateries under your group. Would also like to compliment the rest of your staff at Bangkok Jam that day! Thank you.

– Jenani

I visited Suki-Ya Bukit Panjang Plaza, and I would like to praise your the service crew for giving me an enjoyable dining experience at your restaurant, served by JunKit, we will given a table within mins despite the place is crowded, and time to time, he check on us whether we need anymore additional meat, didn’t experience that in other buffet style restaurant. Keep it up JunKit!

– Yong Jie

I would like to compliment Joseph at Bangkok Jam Wheelock Place for his attentive and prompt and good services. His good service made our dinner very pleasant and relax. Had a good time dining in Bangkok Jam Wheelock Place. Will come back again.

– Celine

I am writing to compliment a member of staff namely Nancy from the Bangkok Jam Great World CityNancy is a very amiable and attentive staff, always patient and never fail to put her smile. I believe she can be a role model in the service industry and I most certainly hope that she gets the recognition she deserves.  I look forward to revisiting the branch again, thank you for the pleasant experience.

– JJ

Just had an extraordinary dining experience with James at Suki-Ya Kallang Wave Mall! Super friendly and very attentive to diners’ needs! Really a gem for Suki-Ya to keep!

– Pearlyn

 

I would like to commend on Jun Kit‘s professionalism and excellent service rendered to me and my family at Suki-Ya Bukit Panjang Plaza. From the point we arrived and left the restaurant, Jun Kit attended to us with absolute patience and excellent service. We were assigned a table where space was a constraint due to the baby chair placing and there was another customer who was sitting along the same aisle as where the baby chair was placed. I kindly asked Jun Kit if we could change our seats to a more spacious area since the restaurant was not crowded and there were ample empty tables and seats. He politely checked and re-assigned a more comfortable area for us.

– Letitia 

I took my clients who are from Thailand for dinner at Bangkok Jam Bugis + as I’ve dined there a couple of times before. They were surprised to how great the food and how excellent the service was. Thanks to Reyna the manager on duty for recommending some of your awesome signature dishes and also to Ms Kaew the ever attentive floor staff. Keep it up guys. We will definitely be back!

– Red Notawong

l would like to share with you our happy dinning experience at your restaurant ROCKU Yakiniku celebrating my son’s birthday. Your staff, especially Ms Qris, was very patient and helpful to explain to us the ordering process. She is always smiling and very attentive to detail. We were very pleasantly surprised that she prepared a birthday cake for  my son, when she found out that we were celebrating his birthday.

– Patricia Ng

Would like to compliment Francis Ng from Bangkok Jam Bugis +. He was very polite and recommended all the special dishes which was really delicious. We even bought extra to take away. His service was excellent.

– Evangeline

I am writing to applaud the excellence service that was rendered by your service staffs at the Bangkok Jam Marina Square. Your staff Yi Ying & Dorlina (Manager) has shown exemplary services and went the extra mile for us during our dining experience here. They are valuable assets to your company and i comment greatly on their friendly and helpful attitude on top of the services rendered.

– Shayne

I would like to compliment this staff of yours at Suki-Ya Kallang Wave Mall by the name of Yan Hong. He is attentive, friendly and very responsive. Really enjoyed our lunch over there as he is providing very good service. We will definitely come back again 🙂

– Sandy

 

The restaurant manager, Louis is very professional. As it was our 1st time in Bangkok Jam Great World City, he suggested white rice for our dishes as it does not comes with it. We went there consecutively 2 nights for our dinner. This time round, as 1 of the guest was late and we submitted our order nearing 9:30pm, the staff did not rush us or give us bad attitude. We felt apologetic but the manager made us feel welcomed again by bidding us goodbye with a friendly smile and wishes us to come back again. The food is awesome! The staff are friendly and welcoming! Definitely will go back again!

– Debrah Lok

I am writing in to commend on the excellent customer service displayed by Monica of Bangkok Jam Marina Square. Monica was very smiley n attentive to our needs. It is rare to find a service staff who seems to take pride and joy in her work nowadays. So, I hope the managements can show their appreciation to someone like Monica. Thank you.

– Edlyn Zheng 

I would like to commend Monica from Bangkok Jam Marina Square for her good service. My colleagues and I lunched at the restaurant 2 weeks ago, and she made our experience a lot happier with her friendly antics and good service. She and the restaurant manager displayed a lot of patience with our group of 7. Thank you and have a nice day!

– Sijin

We were attended by Monica at Bangkok Jam Marina Square, the so nicely and warm and beautiful lady waitress that day. We arrived just at the lunch peak hours so have to say, the waiting time for meal to be served, is not short, however, with Monica around, and with that little play area, my girl and I, we both had no feeling of boring. Monica talks softly, she came around time by time, with a beautiful smile to check everything is in order. At last, she recommended the membership card for me to sign up, I will say, even its chargeable I would sign up as well, cause you can’t resist such nice and breeze blow feeling of Monica’s service, not mention she explained the discount and birthday-month special to the patron’s – my birthday is right in October which she mentioned I could receive a birthday month special voucher during my 2nd visit next time! She catered the Kid’s needs by replace the coconut ice-cream to chocolate flavour, which my girl loved it! We will visit Bangkok Jam again.

– Varina

Had the most amazing dinner at Vineyard at HortPark with my friends. Manager Christian was very accommodating and understanding to my changes and requests, and truly so pleasant throughout. Food was top-notch, plated beautifully and tasty. Relaxing ambience, attentive staff and kind manager, will definitely be back! We tried the Catch of the day, truffle pasta, wagyu beef and ribeye steak – all were absolutely delicious. This is a true gem in Singapore nestled amongst Hort Park greenery. Will highly recommend!

– Gabbyeo