OUR SERVICE HEROES – JANUARY & FEBRUARY 2018

OUTLET OF THE MONTH

Christian was very helpful on our Wedding Day at Vineyard at HortPark. He was quick to act on any feedback or changes necessary and worked very well with the rest of his team to ensure the event ran smoothly. We felt very at ease with Christian running the restaurant and event, as we focused on enjoying ourselves and mingled with our guests. Big kudos to Christian and his team!

– Angeline and Kian

 

Celebrated my nephew’s great decision to be engaged at Vineyard. We had a lovely time discussing heart matters in a lovely ambience, good service but it is the food that crowns the visit. Delicate presentation of the two set lunches was not compromised when we ordere Manzo. The chocolate tart with the chamomile tea plus hot chocolate made the strawberry dessert a wanton desire. Vineyard remains a notch above others.

– Carolin 

 

Vineyard is an excellent place for young couples with kids. They have cartoons on screen and bouncy castle to make the small one happy and parents to enjoy the meal.

– Amelia

 

The service at Vineyard was really good and the atmosphere was very calm and peaceful too. The food was great too!

– Spenser

 

 

STAFF OF THE MONTH

I would like to commend on Monica’s excellent service at Bangkok Jam Marina Square branch. She was warm and friendly and was also extremely patient in explaining what’s on offer. Kudos to great service!

– Gary

 

I would like to express a positive feedback to one of your employee, Monica at Bangkok Jam Marina Square. She remembers me, despite not patronising bangkok jam Marina Square outlet for some months. That made me feel special and added a personal touch to her customer service! She paid attention to ensure the orders are properly delivered and even made good recommendations. Please let her know that she has been a great contribution to the good name of your firm. Thanks!

– Jacob

 

I would like to commend one of your staff, Monica, from Bangkok Jam Marina Square. My family had lunch at that branch today and we received really great service from her. She showed plenty of initiative, giving us children cutlery and water without our asking, and she was attentive and very friendly. She knows your new menu well and helped us find suitable food from the menu, especially for our young children. When she saw we couldn’t finish our food she initiated packing it up for us to take home as well.

All in all, our experience today was very pleasant, largely because of her good service. Please commend her on our behalf and let her know we appreciated her attentiveness to our needs.

– Samantha

 

I will like to express my gratitude to Monica from Bangkok Jam who rendered excellent services during the course of dinner. She is very attentive on my request, friendly and approachable. I enjoyed having my dinner with her bubbly presence. Keep it up to the good work and all the best.
– Prima

 

 

WORDS FROM CUSTOMERS

We would like to commend Yan Hong from Suki-Ya Marina Square as he had not dropped his smile for a second while serving everyone. He had made our dining experience very pleasant and we left the store very happy and satisfied.

Wendy

 

I was at Suki-ya Bukit Panjang Plaza having my lunch with my family. Staff there was great, especially Suk Chen and. Cindy, they are very friendly! Food was awesome too, lots of variety to choose from!

Jia Jun

 

I take pleasure to offer my Compliments to the Management & Staff of Suki-Ya Kovan. My party of 15 paxs truly enjoyed the Food and Services.

Your Service staff were prompt, helpful and attentive to details and your Management staff shown good leadership and Customer services. My extended family had a memorable festive reunion that evening. We would extend our Compliments to Jerrine, Kim, Lily, Nancy and not forgetting the Backroom staff.

Peter

 

I was at Suki-Ya at I12 Katong having dinner to celebrate my dad’s birthday. It was a good and pleasant experience despite the busy dinner crowd the store is facing. Manager and Staffs such as Vincent, Biao Kai, Joyce and Jing Ning are very helpful in terms of helping me passing a Birthday Cake to my dad and also their usual service. Please do help me convey my commendation to them as my dad was very happy with the celebration catered for him.

Yong Xun

 

I’m writing in to express my heartfelt for the excellent service rendered by your staffs.

I came to Suki-Ya at Plaza Singapura today and I was having my late dinner with my one friend and I must say, I’m really impressed by your staffs. They had the brightest smile when I asked for some request!

Please convey my heartfelt to them, for a outstanding job done! And keep up the good work, and never let those cranky customers bring your smiles down!

Nata Neo

 

We Just ate at Eat @ Taipei  Tampines Mall. Would like to praise your waiter Mun Kit, we eat out very often and have not encountered such proactive service – he runs around to ensure people get their food quickly. And he was so apologetic when our food was slightly delayed, which wasn’t even an issue with us. We think he’s an asset as good wait staff are hard to come by!

Shulin Lee

 

Visited Eat at Taipei Kallang Wave Mall on a weekday and the food service very fast. Good service and nice food.

Seet Keng Zee

 

This place has a live band, so definitely the vibe tends to be livelier even on quieter weekday nights. Along with the meat, there’s are a salad bar with fruits, carbs and dessert.  My friends had the 100 minute beer and BBQ dinner buffet which is really worth it. The free flow of beer and meat helps as well.

– Eugene

 

I visited Shabuya & Shochu Bar on 13th Jan, 8.30pm and was pleasantly surprised to receive a warm greeting from your staff, Emelyn. She welcomed us and showed us to our seats while maintaining a very pleasant vibe. I noticed that throughout the hectic evening with customers seeking assistance one after another, Emelyn remained very pleasant, and I would even go to the extent to describe her service attitude as enthusiastic. No matter how many times a customer called her, she was consistently attentive and carried an unwavering smile.

– Brandon

 

Just want to compliment on one of your employees, Emelyn at Tajimaya VivoCity. She is very customer-centric and provided fantastic fast and personal service during our lunches there on Sundays.

– Sharon

 

I would like to praise your staff – Emelyn from Shabuya Vivo City for her excellent service. She’s always smiling and never fails to greet me whenever I visit. She would always check if everything is fine with the order and would personally walk up to thank me whenever she sees me leaving.

– Pauline

 

I visited Barossa and was truly impressed by LC who served use promptly despite the crowd. It was a great experience, great food great service!

– Deanna

 

Emelyn at Shabuya always makes my visit a pleasant one with her constant smile and efficient service. On one of my visits, we had arrived almost close to the last order and whilst most restaurants would have turned us away, she was kind enough to accommodate us and quickly got us a table and took our orders. The food came quickly and she constantly popped by to check if we needed more before the kitchen closed for the afternoon. Every order made through her was not missed or forgotten. At previous visits, although other staff served us, she never fails to always say hi and acknowledge us. Such small gestures really do go a long way in making us feel at home and important.

–Bernadette

 

Thank you Bangkok Jam dining at Marina Square for the cozy, friendly and efficient experience. It was my first visit at Bangkok Jam Marina Square and I am satisfied to dine here. The senior and staffs were all smily at the entrance. Every individual was cheerful and attentive. They took pride in what they have to do, from the kitchen to the frontline. After we were seated, water were served before we even noticed it. Food was served fast and hot and ingredients were fresh. I’d like to compliment the crew by the name Zhi Ming, was pretty self-driven & helpful young man. He was patient and calm to recommend the best sellers on the menu, shared promo for birthday months, members’ privileges to my guest and myself at the end of bill check. He made tiny effort and it meant a lot to us, I believe he benefits the company for good and as a team-player in many ways. My guest were pleased and I enjoyed the evening. Definitely will recommend to others and return.

– Doris

 

It’s our first time dining at Bangkok Jam Plaza Singapura, my husband and I were hesitant about the menu but the staff by the name of Wella helped us a lot. She is friendly and comfortable to talk to, and the service was fast. The food was fantastic, I’m happy and satisfied when leaving the restaurant. I would like to compliment Wella for her good attitude and excellent customer service.
– Marie

I would like to bring out that you guys have excellent employees over at Bangkok Jam in Plaza SingapuraMarilyn and Wella has been a great help during my visit last weekend. My friends and I really enjoyed our dinner and will be back again.

– Edmund

 

I was absolutely delighted by the attentive, enthusiastic and cheerful service manifested by your staff Anita, Nancy and Kevin at your Bangkok Jam Wheelock Place. Such a standard of service is so rare these days. What gems in your culinary repertoire!

Timothy

OUR SERVICE HEROES – NOVEMBER & DECEMBER 2017

OUTLET OF THE MONTH

I would like to compliment Ms. Monica of Bangkok Jam Marina Square on her professional service rendered at the restaurant.  She informed us of the promotions available, and also how our dish could be customized to our liking.  My friend and I had a great lunch experience there. – Joanne

 

Just would like to compliment of the excellent customer service from Monica from Bangkok Jam Marina Square. She’s very helpful, attentive to our request & always serve with smile. I must say that I have had a very good experience dining here. Hang

 

We visited the Bangkok Jam Marina Square outlet and I would like to compliment the team at Marina Square for providing excellent service to the customer despite work pressure. The waiters and the manager, Mr Francis Ng, were all very pleasant to serve customers. – Khee Chen

 

I would like to send this letter of appreciation for server Tan Cher Min at Bangkok Jam Marina square. I’m a single diner that usually eat in Bangkok Jam, with a lot of question due to my dietary requirements. However, this staff show his patience and he attends to my needs. Great job and I hope more staff were like him. Please thank him for the consideration and making the extra effort to make me comfortable. I will make sure come back again. – Ruffa

 

It was a pleasure to have my meal today at Bangkok Jam Marina Square today. I enjoyed the food and drinks. I was served by Monica and she was efficient and took care of our needs and ensure that the food was served promptly. It was a pleasant experience indeed! – Pearilyn

 

 

STAFF OF THE MONTH

Was at the outlet at Bugis+ Suki-Ya today for dinner and was served by Yan Hong and he really did a good job in customer servicing in which he offered to check with us if we required any more top up when he saw that we had finished our first round of servings as he was doing his rounds.

Janice 

 

I would like to compliment  Yan Hong for going the extra mile to serve us and entertain us at Suki-Ya Marina Square. Yan Hong never fails to put on his smile and greet the customer. Besides putting on his smile, he also very proactively to help us when we only left 1 or 2 plates of meat on our table.

Sito

 

I would like to feedback on the commendable dining experience at Suki-Ya Marina Square as a result of the good services provided by your staff Yan Hong. Yan Hong never fail to fulfil all our dish orders and requests. I was extremely pleased with his customer service attitude and amicable personality when attending to all his customers.

James

 

I would like to compliment 1 of your staff- Yan Hong of Suki-Ya Marina Square Branch for his attentiveness, when we were dining at Marina Square Branch. He will come to attend us immediately upon our call, unlike the ‘usual’ wait for a while from some of the F&B outlets. Thank you for the service and I will come to the restaurant again.

Helen

 

I visited Suki-Ya outlet at Marina Square and  would like to comment on your staff Yan Hong. He has demonstrated true GEMS services to the customer. He was very approachable and are able to assist to our request whenever we needed help.

Richard

 

I would like to compliment on one staff, Yan Hong from Suki-Ya Marina Square outlet for his good service and effort. He is friendly and has a lot of initiative to attend to customers.

Amanda 

 

Words from Customers

 

I would like to specially thank Kim together her with her team Mark, Raymond and Mary for their excellent service and making my surprise dinner for 18 guests a huge success. These 4 employees of Patara Fine Thai Cuisine have gone all out to create beautiful memories for us. On the actual day, a separate room was elegantly set up for us. Champagnes chilled, food ready to be served all in the upmost professional manner. Kim constantly ensured that all times we’re well taken care of and nothing was lacking. I cannot thank them enough and could not think of any other place to have celebrated my after wedding dinner. Patara’s exquisite food and excellent service is truly applaudable. – Venoth

 

When we arrive at Barrosa and announced ourselves, Chris was immediately notified and showed us to our table. He sensed that we were not comfortable with the choice as it was loud and immediately offered another seating outside of the restaurant, and much quieter. We were impressed that he could anticipate our needs. He explained the menu thoroughly and made recommendations. Service was as attentive as the staff could manage. Throughout our meal, we were very well taken care off and with the service, attention and general ambience – it was a lovely celebration at Barossa. – Joanie

 

Patara Fine Thai Cuisine is one of my favorite restaurants in Singapore. Food is excellent though prices are a little steep. However, they make it up easily by their excellent service. Our favorite server is Kim – she’s constantly smiling and her professional service is tip top! True asset to the restaurant. – Michelle

 

I love coming to Patara Fine Thai Cuisine to dine as Kim always greets me with a beautiful and warm smile. She always makes me feel welcome. I enjoy bringing guests to dine here for this reason. Kim has a great team too. They all play a role in making my dining experience very pleasant. The standard of food is consistently delicious and is always enjoyed by my family and friends. Thank you so much for your consistent excellent service Kim! – Elizabeth

 

Last November 2017 we had our dinner at Vineyard HortPark. Christian and the rest of the crew were so accommodating, knowledgeable on what they serve (they recommended us the best on their menu) and they were smiling the whole time. Overall my experience here is superb. Thank you to their manager Christian for giving us the best experience. I would definitely go back here and bring my friends. – Lucia

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OUR SERVICE HEROES – SEPTEMBER & OCTOBER 2017

OUTLET OF THE MONTH

Allow me to compliment you on your food and service at Patara Fine Thai Cuisine, Tanglin Mall on our first visit here. Kim, Mary, Mark, Eric and Raymond served us at different times during our meal. The food was delicious. The flavours were deliciously blended and suited our pallets. Great ambience and presentation. The service was extraordinary and there was a personal attention given to us, when the Manager got to know that it was our 20th wedding anniversary and we were out for a family dinner. The surprise was an Anniversary dessert served complimentary. I would certainly be back with clients and family for the special treatment and would like to congratulate you for your selection of a passionate team. – Vishal Bambha

 

Had excellent Thai meal at Patara Fine Thai Cuisine; a really nice restaurant on the third floor of the Tanglin Mall. Food is very good authentic Thai with great flavours. Staff were helpful and friendly and had time to talk, which makes for a good evening. Highly recommend! – Woodyhc

 

We had a wonderful evening at Patara Fine Thai Cuisine. The atmosphere in the restaurant is very comfortable and relaxing. Food is excellent and the waiters are very helpful in selecting the right dishes. Service is prompt and friendly. A wide selection of good wines is available. – Heiko

 

Had an excellent evening at Patara Fine Thai Cuisine. Super food with good advises on choices from staff. Staff very good and pleasant. Good wine list and comfortable relaxed dining area. Patricia

 

Patara Fine Thai Cuisine is a hidden restaurant inside Tanglin Mall, the food was great and the service was excellent! The portions were all good for sharing, well-seasoned food, and nicely presented. Would definitely recommend this place. Also, staff were very kind, friendly and most of all, attentive. Kudos! – Abby

 

Was at Patara Fine Thai Cuisine for lunch. The menu is complete. The portions are adequate and the food is very authentically Thai. The ambiance and service are very good. – Ishwar

 

STAFF OF THE MONTH

I had an enjoyable meal with my family at Suki-Ya Kovan. The food and service was good, and the staff were prompt in ensuring that the soup was refilled quickly and also came back to check if we needed to top up more meat, etc. Lily was extremely polite and attentive to the needs of the customers. I am pleased with the food and service here and will definitely return to patronize regularly. – Jessica D’Cruz

 

Lily attended to us, offer some help & also suggested food that were nice. She exemplified herself for really doing the extra mile service. Generally speaking all the staff were all accommodating & helpful. Congratulations! They all deserve to have a “pat on their back” for the job well done. – Lea Pastor Pascual (Suki-Ya Kovan)

 

I want like to thank your service staffs of Suki-Ya Kovan Heartland Mall branch. Lily took the initiatives to check on the soup and food, and offered us recommendations for the food as well, such as ice cream which turn out to be one of the highlight of the meal. Another staff Kim listened attentively to things which I thought could be better rather than shunning from it as what usual staffs do. Overall it was a wonderful dining experience, will definitely be back. – Karen Tan

 

Me and my friend were served by friendly Lily at Suki-Ya Kovan Heartland Mall store. We learnt that at over age 60, she is still taking charge of the store well as Asst Manager. We would like to thank her for her good service. – Kim Hwang

 

WORDS FROM OUR CUSTOMERS

We had a lovely experience this evening at Barossa where we celebrated our daughter’s birthday. Chris, such a warm friendly Manager and his team served us. He was so gracious! – Maryann Au

 

Dined at Kuro Izakaya. Really enjoyed the Kurobuta Pork Jowl, which was excellently marbled and melt in the mouth. The KURO Pork Ramen had creamy broth but the noodles were not as bouncy, overall would still go again – nwk84

 

Food was good. We had salted egg squid and chili crab. Price is reasonable for 900gms crab. Fremantle Seafood Market is a nice place to hang out and chill with friends. Service was excellent. A must visit place when in Clarke Quay. – Joxua

 

It’s my first time at Barossa – deciding where to eat at esplanade. We found this place and was wonderfully greeted and served by staff Chris. He recommended good items and wine, wasn’t pushy but really was calm polite and checked on us after before meals. He made magic moments for my moms 70th birthday! Chris even ran after us cause my son left his watch on table. He and his team are honest staffs – congratulations on having a team with integrity. We had great memories at Barossa today. Thank you and I am coming back. Yvonne R.

 

My colleague and I had to order the very tender iberico pork chop and light yet flavourful seafood angel hair to share on our every visit because they are just so yummy. Our two dining partners also enjoyed their orders of pizza and beef dish. Vineyard at Hortpark has undergone a recent renovation recently and is brighter and welcoming now. – Tiguan

 

All you need is a cool night, great company and order Hot Stones Steak and Seafood. Service is prompt and Servings are great. My visiting friends and I tried their premium white wine – it was good. Overall, a truly wonderful dining experience.  Cynobis

 

Barossa is a great spot for a burger and a beer near the bay that won’t break the bank – and good beers and ales on menu from the Archipelago Brewery. – Nick-Lauren

 

Vineyard at HortPark is a great place to go with friends, especially if you would like to take a casual walk around HortPark. The food was great and the price was quite reasonable for 2 or 3 course meal. The service was good and wasn’t my first time coming here. The set has three options for the starter and for mains. Must try! – Ben

 

 

I would like to compliment 3 of your staff from the Suki-Ya Marina Square Branch for their pleasant and warm customer services. The first staff is Ah Feng, who had patiently explained to us on the ingredients used in the soup base before leading us to the restaurant. I find that this is a nice gesture especially for me as a first time customer. 🙂 Next is Yan Hong, who consistently checked to ensure that our soup is filled, and if there is anything that we need. He was also very patient, and served with a smile when I requested multiple times for him adjust the hot pot. As a first time customer, my friends and i really have a pleasant dining experience, and will definitely recommend to my friends and family members to visit this branch for dining. Thank you very much for the pleasant experience. – Lih Fang 

 

I would like to compliment Yan Hong of Suki-Ya Marina Square branch for his attentiveness, when we were dining. He came to attend us immediately upon our call, unlike the ‘usual’ wait for a while from some of the F&B outlets. Thank you for the service and I will come to the restaurant again. – Helen 

 

My friends and I would like to express our sincere thanks to Yan Hong & Ah Feng from Suki-Ya Marina Square for their excellent service. Their attentiveness and cheerfulness have made our dining experience a memorable and pleasant one. Well done. Keep it up.  We will definitely patronize this branch again soon. – Karen

 

We had our dinner at Eat@Taipei Tampines Mall. Our experience was wonderful and were happy with the service rendered by one of your staff Mun Kit. It is very rare to have such friendly and gracious waiter nowadays, and we will definitely dine in your restaurant again. Good job to Mr. Mun Kit and do keep up the excellent service! – Roslinda 

 

I brought my family to Suki-Ya Kovan Heartland Mall for dinner. It was the best experience we have had among the other branches of Suki-Ya. The restaurant was not as big as some of the other branches but the staff that served us was surely standing out as the biggest! We had the privilege of being served by the branch Supervisor, Ms. Jerrine. Not only was she extremely attentive to our needs but we could also see that the staff members of the restaurant are working very closely with her. We would like to thank Ms. Jerrine and the other staff for giving us the most wonderful dinning experience in Suki-Ya, ever! – Desmond Foo

 

I am writing today to compliment your staff Ms Rowena and her team whom have provided us with a great service and make our dining last night 21 September 2017 at Suki-Ya Marina Square a very pleasant and memorable experience. My friends and myself will definitely visit again soon. – Cheryl Tang

 

I would like to express my greatest appreciation for your delicated staff Mr Jaffy from Suki-ya Kallang Wave Mall. I went this afternoon to have lunch with a friend and your staff Jaffy helped us to get a table even when there is a long queue. He even brought the food that we ordered fast to our tables, and I observed he did the same for other customers. With such well-service-orientated staff in your F&B restaurant outlet, makes me feels like welcomed as a customer and I will share this experience with my peers. – Henry Tan

 

I would like to compliment your service staff name Hock Seng. He has provided such excellent service while I was dinning dinner at the outlet in Suki-Ya Kallang Wave Mall last weekend. The restaurant was busy but he managed everyone well as well as my table. He has great service sense as well as great personal contact with my diners that day. His service played a huge part in my experience at the restaurant. Thank you! – Brenda Kor

 

I would like to compliment the superb service that Ivy (Tajimaya) has provided. She has gone an extra mile to explain on the membership details, ensuring the food is ok when we’re having the meal. Also, she sang a birthday song for my husband as well. Really would want to thank her for her help and service and her team for service as well. Thanks! – Amy Low

 

I would like to express my utmost compliment on Ms Monica Foong for her great customer service when I was dining with 2 of my friends yesterday evening at Bangkok Jam Marina Square. The orders were taken promptly and she ensured that our orders came on time without much delay notwithstanding dinner crowd. Aways putting a smile in front of us, she has made our evening a great one. I sincerely hope that the company will continue to cherish her as one of the valuable assets of Bangkok Jam. – Alex Lee

 

I’m writing in to speak good words on the staff in the outlet at Bukit Panjang Plaza (BPP). Such commendable acts should not go unnoticed. My family and I visited the outlet at BPP to have lunch and have  a small celebration for my mother’s birthday. This was not known by any of the staffs members. It was when we needed help with phototaking that they overheard us talking about my mother’s birthday. They gave us a mock birthday ‘cake’. That pretty much made my mother’s day. On top of that, they gave us a really good service. We like patronizing places that gives this kind of feeling. – Zainal

 

I would like to compliment Mr Norman from Bangkok Jam Great World City for
his wonderful kind service today. I have 2 young ladies who have just completed their PSLE exams and were out for a restaurant meal on their own for the first time and I understand that Mr Norman has extended exceptional customer service to them even though they may be just two young customers. – Mrs Kok

 

Eat at Taipei‘s milk tea with pearls was nice & not too sweet. Pan fried dumplings were delicious. The pineapple fried rice had big pieces of chicken. Among the different types of fried rice, Taiwan style fried rice is still the best. Friendly staff, overall experience was fine. – Lim

OUR SERVICE HEROES – JULY & AUGUST 2017

TOP SERVICE OF THE MONTH

I’d like to commend the great service offered by your staff Richard at TongKang. He was very attentive even though there were many customers. He made sure we were taken care of despite the crazy crowd. He was very friendly and provided great customer experience and will recommend the restaurant to friends. He deserves a pat on the back! – Janice Eve

A big thank you to Richard for the excellent service provided to us when we dined in KURO Izakaya. He was extremely helpful and pleasant to deal with and also gave us great recommendations from the menu, which we enjoyed. We will definitely return because of the wonderful customer service he has provided. Well done. – Aleksis N

My colleagues and I are regulars at KURO Izakaya. We all agree that your staff Richard has been providing us with excellent service. He has been proactive and attentive and we sincerely commend him for his work ethic. – Zihao

I had a wonderful meal at Hot Stones and was compelled to send an email in relation your staff, Richard. He epitomised professional, courteous and friendly service from the beginning to the end of our dining experience. He ensured the menu was explained and was able to help us make great meal choices based on our dietary requirements. We will certainly be back to repeat our experience. It isn’t often that service necessitates acknowledgement however I felt I must reach out and let you know how wonderful your staff member is. – Terina Mathews

Outlet of the Month – Bangkok Jam Marina Square

“I was at Bangkok Jam Marina Square with my girl friend and a baby. We are so lucky to have Monica attended to us that day. She not only a very responsive waitress but also a very thoughtful baby sitter. She took care the mess that my baby made. She smiled all the time. She made us enjoyed our dining there.  Thank you, Monica. We definitely will go to bangkok jam again with my baby girl :)” – Zhee Chee

“We visited Bangkok Jam at Marina Square most of the time, services are always the best, especially from the manager, Mr. Francis Ng. He is very patient and kind, his service is also satisfactory” – Jingluaj

“I’ve visited the Bangkok Jam Marina Square Outlet and I have enjoyed myself with the service Aunty Monica, she is friendly and possess great hospitality skills! I also really liked the new Durian Mania Desserts! It is filled with my favourite aromatic durian! I will definitely be back!” – David 

WORDS FROM OUR CUSTOMERS

My mother and I enjoyed a pleasant evening at Barossa served by Jamie. Thank you for such good food and attentive service. Jamie even suggested what I should eat when I was in Manila (I was to fly there the following week). Thank you and continue to serve good food with a smile. – Su Hwi

Enjoy the great Eatigo discount at Barossa and the foods were good. The service staffs were very helpful, will go back again! – Eileen Ng

Food at Fremantle Seafood Market was super excellent Seafood was very fresh, service staff were attentive. – Caron

The ambiance at Talay Thai is excellent as there is nice view of the river and ferries. Waitresses and waiters served us well. – Kok Yian

Good food, great ambiance, excellent service at Vineyard– Sylvia

“We were recently in your Suki-Ya Plaza Singapura branch and we would like to compliment Mr Goh Boon Keat for this patience and super customer service. We were deciding at the entrance if we should eat here and he convinced us on the value of the buffet. He was very accommodating to our seat request and he always have a smile on his face.” – Claudine

“The staff at the restaurant was friendly, polite, and attentive. Have always liked visiting this outlet at (Suki-Ya) Katong Mall.” – Eatigo Diner

“Would love to put in a good word regarding our experience at Rocku last night. The staff especially Viet, Samuel and Dominic were exceptionally accommodating and attentive. One of our friends arrived late from overseas and your staff willingly worked overtime to extend the closing hours just for us. Do keep up the good work, we had a memorable dinner and will definitely be back!” – Katie

“I am writing to thank you Lily for the great service when me and my family dined in Suki-ya at Heartland Mall and she is very friendly. Really appreciate.” – Jeniffer 

“Frequent Patara Fine Thai Cuisine with my family as a child and it was my absolute favourite Thai eatery! Had the chance to visit again with my friends and the food and service are still of the same impeccably high standards! Christian, our server, was exceptionally friendly and attentive to our needs. He gave us excellent recommendations and we enjoyed all the dishes immensely. We loved the green curry and pad Thai! This is a wonderful gem of a Thai restaurant and I would recommend it to Thai food lovers!” – Shaw

“Last night we had a wonderful dinner at Bangkok Jam@ Bugis Junction. Food is nice and most important is Mr Suman and his team on duty yesterday was great with cheerful smile and fast response on our request. We would like to take this opportunity to thanks the group for the service and fun. We will recommend the outlet to others. Keep it up !!!” – Yap

“Your team, led by Sahleni, at Great World City does a very good job! They are attentive and friendly. They try their best to make you feel welcome and attend to your needs. Sahleni is very attentive to details and remembers our preference after a few visits. Always an enjoyable dining experience.” – Eric

“My first visit to Bangkok Jam JEM. I like the service and food. Staff were accommodating and polite. Will go again when I’m at JEM” – Jasmine

“Service :I was impressed by the outstanding service with the waiters/waitresses constantly attending to us at Patara Fine Thai Cuisine. Food: The green curry was really good and i was especially impressed by its authenticity (comparable to the green curry I had in Thailand).” – Molly

 

 
 
 

OUR SERVICE HEROES – MARCH & APRIL 2017

 

 TOP SERVICE OF THE MONTH

Staff of the Month – Cindy

Sukiya Cindy

I am writing this email to commend Cindy from Bukit Panjang Plaza Suki-Ya for her great service that made our dining experience so much more enjoyable. We felt welcome and at home with her hospitality and friendliness. –  Marcus Leow

I Would like to feedback regarding your staff Cindy at Suki-Ya bukit Panjang Plaza…. serving us with great attitude, very polite and helpful.. will come back again!  – Lim Zhong Ming

I would like to compliment Cindy from Bukit Panjang Plaza’s Sukiya. She never fails to provide excellent customer service and that is why I always come back for more steamboat! Keep up the awesome service – Hui Ling

Outlet of the Month – KURO Izakaya

Kuro team

I had my lunch meeting at KURO IZAKAYA, Suntec City tower 3. This was my second time at that place since my client’s office is just above. Three of your employees offered a very commendable service. They were Mae, MJ and Jamie. Surprisingly, the said restaurant was also a part of the same company as SUKIYA where I had a memorable dining experience as well. As somebody who came from the F&B industry, I personally know the employees struggles but these people are really giving an amazing service to your customers. There must be something with Creative Eateries’ culture when it comes to grooming your staffs in terms of customer service satisfaction. I wish your company all the best and I hope that you continue producing incomparable service providers in the industry. – Francees Zaguirre

 

WORDS FROM OUR CUSTOMERS

Nice steak at Barossa! Great service by Chris who offered to give us a bigger table so that we can dine comfortably! He made sure that our glasses were always full! – Irene Y

Fremantle Seafood Market serves the freshest seafood you can taste. Waiters are also friendly. – Alan C

If you are a non-vegetarian looking for steaks, chops or seafood, try Hot Stones at Clarke Quay! The ingredients are garden-fresh, and you know you’re not eating leftovers because you cook it yourself! What a unique experience! The two of us ordered US Black Angus Sirloin and Salmon Steak. The servers were very friendly and attentive, assisting with the cooking process as needed. Dining on the boat was such a relaxing experience – a perfect evening! – Rosie K

While strolling through the bars and entertainment area at Clarke Quay in Singapore I got hungry and found Fremantle Seafood Market. The restaurant is located directly on the Singapore River and I got a perfect table with a view to the river. The waiters were friendly and the order was processed quickly. My food was very nice and I would definitely recommend the place, since it is also close to some good open-air nightlife spots across the road. – Island Hopper

Just had a wonderful dinner tonight at Bangkok Jam Tiong Bahru Plaza. Was served by this wonderful lady named Aunty Nancy Tan. She was friendly & very helpful. We couldn’t decide on the starter dish and when asked for her recommendation, she looked at what was our main course before suggesting us to go for the Pomelo with prawn salad. And yes, It was super YUMMY! To us, what really matter most is not only the delicious dishes, it is the service. Aunty Nancy, we will come again because of your GREAT service! – Cindy

To perk up our thirst and fill our hungry stomach, me and my friend decided to dine at Siam Kitchen Lot 1Good service, good food and the staff are accommodating especially your Mgr named Rosely. I will highly recommend that place to my other friends and see for themselves. Keep up the good work. – Err

Had a dinner with my friend few hours ago at Bangkok Jam Great World City and I would lik etoo compliment the two lovely ladies on duty. We are at the outlet around 7pm, the staff managed to provide an excellent service to us despite the dinner crowd. Staff was so friendly, attentive and was always smiling. We also don’t need to ask or raise our hand to catch their attention because they give us straight away what we need (extra plate to share and table water). Food was great too. Will recommend this place! -Joan

I went to Bangkok Jam JEM for the dinner steamboat buffet and was pleasantly surprised by the high quality of service. In particular, I would like to commend Mr Jason Yang who took the initiative to introduce the options to us and make recommendations. He made my group feel very welcome with his friendliness and was extremely attentive. Our dining experience was definitely improved thanks to him and I would recommend Bangkok Jam to my friends knowing they had such caring staff on hand. – Li Guan

I had dinner with my friends at Bangkok Jam Plaza Singapura and was served by Allen and his team. We had a pleasant and enjoyable experience in the restaurant. All the staffs are polite and friendly. We were served promptly. I will go back to the restaurant for meals again! – Pei Ling

 I am writing in with regards to the wonderful food and service provided to me at Bangkok Jam Wheelock Place.  The waiter, Apple, was particularly patient when taking our orders. He was very cheerful and provided good advice with wonderful knowledge of the menu. I have enjoyed my night here and hope that the team would continue to do well. – Kevin

I would like to commend the service effort and initiatives of your staffs during my visit to Siam Kitchen East Point MallI was celebrating the birthdays of my 2 nieces and I somehow felt your staffs, Fabian Phuah, Yanni and Afiq were very helpful in facilitating us with the surprise birthday party for my 2 nieces. They helped with photo-taking, we brought small cupcakes and your staff had the initiative to provide us with candles which may seem like a small effort, but they made it special for us. Thank you and be blessed! – Zai

I am most impressed with your staff Marcus who was on duty last Saturday (6 May 2017) during my lunch at Bangkok Jam Bugis Junction with my family members. He was very friendly and highly efficient throughout. None of us customers needed to wait long for anything and his ability to cope so professionally is extremely commendable. My family and I hope his hard work and efficiency is recognised by the company and we believe it is your blessing to have such a staff onboard. Thank you very much for a memorable dining experience. – Marcia

I was very pleasantly surprised with Patara Fine Thai Cuisine during my first visit to the restaurant. As my out of town guest wanted an early dinner, we arrived a little past 6pm during mid-week. The staff was very attentive. We ordered appetisers, salads and Tom Yum soup. All were excellent especially the tacos, soup and I especially enjoyed the fish cake as they were not oily and came puffy unlike many other restaurants serving shrivelled fish cakes. The Pomelo salad was fresh and not salty which suited my tastes. We ordered many dishes to share for mains. Highlights included beef tenderloin, stuffed chicken wings and steam seabass; which reminded me of my days posted in Bangkok. The only down side was our disappointment with mango sticky rice dessert as mangoes were not sweet even though this is mango season in Thailand. I recommend the restaurant for both business and personal. – Chang

I was at Eat @ Taipei JCube having my dinner with my family today (23/04). The staff there was great! Food was awesome too! Especially Suk Chen and He Xia, they are very friendly! Will definitely go back again. Thank You. – Jia Jun

Good day, I had the most pleasant experience at Eat at Taipei Kallang Wave Mall on Saturday, 15/04/17. As a Manager, she was observant to her surrounding, dedicated to her job. This small simple gesture will make me visit your store more often and of course, sharing what great customer service i have experience. Kudos to her. – Zeng Shu hong

I just had my dinner at Rocku Yakiniku and it was such an amazing experience! I’ve been here 3 times already and I’m still not bored of the food! The service is great too, Samuel Loh was prompt in serving my friends and I, and Yan Hong was quick to serve our food! We had such a great time and I’ll definitely come back again! – Eunice Wee

I would like to highlight the manager, Edward from Tajimaya restaurant at Vivo City for his amazing service. I celebrated my birthday with my friends and Edward made sure that we had an amazing dining experience. I would like to point out that Edward was very sincere and had a personal touch that made my birthday celebration a little more memorable.  My friends were highly impressed with him! – Ms Kan

I was having a dinner at BPP Sukiya with my friends.One of the waitress there, Siew Mei, was giving us a good time there. She was very friendly and kept smiling while she was serving us. She made my family members and myself, felt very welcome. Hope that there will be more waitress that is like her. Thank you very much for Siew Mei’s hard work. Will continue to dine at Sukiya! Have a nice day!

Thought I’ll share a quick note on some great feedbacks on Sam who was waitering at Sukiya plaza singapura last Friday, 24 Feb 2017. He is extraordinary and his patience is remarkable. I was waiting for my partner to arrive and he walked me through the options in Sukiya. He also offered time to think about what soup base I wanted and didnt at all pushed me to order despite the time limit. He actually gave me additional 20mins as I only made my order 20mins after i stepped into the restaurant. He went that extra mile by being observant in what my partner and I needed at the table or what to clear so we had more space.  I hope you can relay the good feedback to Sam as I think this will make his day just like how he made mine! Thanks so much – Cheryl 

 I’m writing to commend this energetic beautiful and bubbly lady, Madam Soon Yit Kit who was working with her utmost effort that needs to be recognised in the Sukiya Kovan heartland Mall outlet during the lunch period on the 10th March 2017. It was indeed a pleasure getting most of my orders from this lady with a bright smile on her face. – Lim Jyu-Noir Daryl 

Brought my friends to Sukiya at Marina Square on 22 mar wed evening; it was their first time there (celebrating an occasion). Just want to commend the service of your staff Kian Hong who helped to guide my friends on their first visit: (1) right from the start, he explained the different soups and recommended options when we could not decide. (2) throughout our time there, he managed the space fast and efficiently: even though there were 5 of us on the round table which could be somewhat cramp, he cleared the emptied plates promptly and asked whether we need top ups on drinks and meat. (3) he was proactive in addressing some queries we had on the process and where to find stuff. (4) at the end of day, he also recommended us to visit the other sukiya restaurants if we are too far from marina square. All in all, Kian Hong made a difference and alleviated my initial concern about hosting friends at sukiya because buffet self help setting can get a little unnerving for big groups. Will definitely visit again.  – Patrick Lee

My feedback for the dining yesterday at Sukiya Bugis Plus yesterday is wonderful. Good services for all staff especially Mr Boon Keat and the auntie who helped to refill the food. Very helpful and warm staff who are funny and makes me feel like home. I went with my exchange student friends which i think it definitely brings good memory to them about coming to Singapore. Thumb up! Will definitely come back again! – Zhi Ting

I was having my lunch at Sukiya I12 Katong Mall last weekend . The staff is very patient in taking our soup orders. They also suggest us to TOP up waygu meat .  When doing the billing , I was also introduce to the membership program.  I will be back often as I really enjoy dining at sukiya Katong. Thank you – Jiahui 

I just had my dinner here at Sukiya kallang wave mall. The manager named RAF made our dinner even more enjoyable. He was very accommodating, kind and helpful. He even sliced the pear fruit for us. Raf is indeed an asset to your company and I wish that you can groom more employees like him. Thank you very much! – Francees

 

OUR SERVICE HEROES – JANUARY & FEBRUARY


TOP SERVICE OF THE MONTH

Staff of the Month – Joanna from Vineyard at HortPark

I would like to commend these two staff named Joanna and Richard at vineyard. They’re service and hospitality and warmth is exemplary. –  Michael & Junna

I was impressed with the restaurant and the services by Joanna and Clarence. They both stood out and were extremely friendly and attentive. They made the experience memorable that I would return again and introduced my colleagues. – Bernard

Joanna consistently provides excellent service. Every experience I’ve had in Vineyard that she was in-charge was pretty much a pleasant one. She is attentive to the needs of the customers and has a really amiable personality, which adds to the positive experience overall. I can see that she is able to manage the restaurant well, whether a small number of people or a large group of over 20 guests. Joanna goes above and beyond to make sure you get a great dining experience at Vineyard. This is tried and tested and very much appreciated by colleagues  – Thomas

Outlet of the Month – Patara Fine Thai Cuisine

I made a reservation in Patara Fine Thai Cuisine on 3 Feb 2017. The ultimate reason was to propose to my Girlfriend and of course enjoy the premium Thai food. It was my first time there and I wasn’t too sure of how the service and dinner would be. I now type this with heart full of satisfaction and still in awe of the service. Christian, Mark and Kim have simply amazed us with Their service. I met up with Christian a day before my proposal date to plan out the sequence. He advised me on the best place to sit, the cutlery set, the choice of meal n also the place to get my bouquet. On the actual day, the 3 beautiful souls planned my proposal in a way that it does not hinder the other customer’s family time. They even went the extra mile to collect my bouquet n keep it fresh and to record my proposal on their phones. They also edited it & sent it to me 2 days later. Food was delicious, presentation of the food was outstanding. Service excellent. I am very grateful to Patara and couldn’t imagine proposing anywhere else.  – Venoth

This is my first visit to Patara Fine Thai Cuisine, surprisingly I have tasted something different that was out of my expectations. I have ordered the Boston Lobster in Black Pepper Sauce and it has an excellent flavour and I can still taste the freshness of the lobster. I have also ordered a glass of house white wine that went well with the lobster. The ambience of the restaurant is good with excellent services, our waitress is polite and well knowledge of food recommendation. I will definitely visit this Restaurant again in near future and will strongly recommends this restaurant to my family members and friends – Tan

I took my elderly aunt and uncle to Patara Fine Thai Cuisine at Tanglin Mall yesterday for lunch to celebrate aunty’s 80th birthday. She is wheelchair bound and I am writing to let you know what a wonderful team you have there. From Christian who helped us change tables when aunt wasn’t comfortable, to his warm service and care, and the professionalism of all the waiting staff there. Thank you and keep up the high standards at Patara Tanglin Mall all these years. It was a nice full circle experience as it was my aunt who introduced me to Patara when you first opened…back in the day where she was well and able to walk. – Ling Hwei

WORDS FROM OUR CUSTOMERS

I want to commend the service your staff Jerome provided last night at Hot Stones Steak and Seafood. He is very accommodating and patient. Our group enjoyed our dinner last night. Will come again – Vince 

I just wanted to send a quick note to thank to the Talay Thai team and Raine, the floor manager for really looking after my 6 guests, the food was delicious and more so with the extreme rush, the staff were excellent in how well they responded to look after us. Everything was fantastic, we will be back soon. – Gaurav A

I had a great time at KURO Izakaya; the special arrangements for Yu Sheng to be served are much appreciated! The fish was plentiful and the taste especially refreshing. My guests and I were served by MJ, Joanne and Raine. Every effort was made to address our needs and service was second to none.  The taste of the food lived up to expectation, it was a great experience. – Gerard Nah

Chris, Zac and Jen provided exceptional service at Barossa Esplanade – we had to rush due to concert and they went out of their way to help. Special thanks to Chris, whose friendly and helpful manner when I first called to make a reservation and Zac, who served our table with urgency knowing that we literally had to “eat and run” for the concert. Came back again for a second dinner, this time, I called to request prior order of our food and Jen was especially helpful to our needs. While food quality is important, I think having a great service team (Chris, Zac and Jen) really makes clients like us want to head back to your restaurant.  Kudos to the team! – Sally

I would like to commend on our amazing dining experience at Bangkok Jam Plaza Singapore. I would like to commend on one of the manager,  Francis Ng, for providing a fantastic service giving me and my friend a wonderful dining experience.  He provided us impeccable service with a constant smile on his face,  always very warm to serve customers and he engages them very well.  when he saw our iced milk teas were empty and we were there for a long time, he gave us free refills despite us telling him we didn’t want them. Hence,  I hope the company could compliment Mr. Francis as his service makes us want to come back for more. I hope others could learn from him as well,  to bring this warm company to greater heights. – Claire & Su Min

I am writing to commend one of your staff, Mohd Faruk, for his excellent service rendered on 17 February at Siam Kitchen@Lot 1. It looked as though the restaurant was understaffed but he displayed meticulous attention and prompt service regardless. Please pass on this commendation to your staff, I will dine at Siam Kitchen again as he has shown how a restaurant should be run. – Joseph

I’m here to tell you how I spend my day here at Bangkok Jam United Square. I’ve come to think that united square outlet never failed to disappoint me with their energetic team spirit. Your service crew, Si Min have served us through the years, as I have went to many outlets like Bugis, Raffles City and Wheelock and it is always good to see her in this professional line of her. I’m also impress with their speed and team spirit as I can see that they are really short handed of staffs. I would like you to pass some encouragement words to them to keep them fighting for his professional line.  – Chor Boon

When I visited Bangkok Jam Bugis , Jay extended his excellent service to me. As I was a vegetarian, he introduce me dishes that are vegetarian friendly. After making my order, my food was served shortly after. When its time to make my payment, Jay still follow up and ask if the food was to my liking. I truly enjoyed my meal yesterday, thank you Bangkok Jam Bugis & Jay. I will definitely make my visit again. – Jess

I would like to compliment the Bangkok Jam Great World City team for the great teamwork they displayed. Last night I dined with my family and there was 10 of us. We were shown to our table promptly despite having made no prior reservation. Although 1 service staff who was serving another table saw that we needed help and acknowledged it, another service staff filled the gap by quickly coming over to render assistance. Now that is what I call fantastic teamwork. Continue to keep up the great teamwork, GWC Bangkok Jam team! – Kit

I had went to Bangkok Jam Tiong Bahru branch yesterday having my lunch with my friends. At first we arrived there, we got greeting from the staffs, they are very friendly invited us to have a sit which made us in very great mood once we entering. They were also very patient in taking our order as we took quite a long time in deciding the food. Even though they are very busy in serving other customers, they still assisted us when we called. The food served to us are also very delicious. – Sandra

It was an amazing dine in experience at Bangkok Jam JEM. When we stepped into the restaurant, we received a warm welcoming from the staff. The staff was very attentive, the food was delicious and the restaurants environment was great. After we finished, we asked for the bill while the staff recommended us to sign up for membership. The staff then patiently explained the benefits patiently and told us there will have a discount for the bill if we sign for the membership. Afterwards, we did signed up for the membership and enjoyed great savings. We will definitely come back again and hope the management team to keep it up for the good service. – Ronald

 I am writing in with regards to the wonderful food and service provided to me at Bangkok Jam Wheelock Place.  The waiter, Apple, was particularly patient when taking our orders. He was very cheerful and provided good advice with wonderful knowledge of the menu. I have enjoyed my night here and hope that the team would continue to do well. – Kevin

I had a great dinner with my fiancé at 8.30pm today and I have to compliment your staff whose name is Maia whom I mistaken as a mixed(Eurasian + Malay). She was so welcoming and friendly and was seen smiling at other customers. I reckon we need many service crew like her. Such a great role model she is. Thank you Siam Kitchen Bukit Banjang Plaza for this wonderful experience and continue to groom your precious staff. Well done!  – Nurul Ain

Excellent service from our server Nei at Patara Fine Thai Cuisine Singapore. Warm and polite.
She made excellent recommendations and made it a wonderful meal for us tonight.  – Kelly

Just like to affirm Ivy and team at Tajimaya for the excellent service tonight. Ivy is really welcoming. The team will attend to our request immediately. This is my first time eating in your restaurant. The food’s great. And will definitely come back.  BIG thanks. – Melissa Cabral

Thank you Chi Sian for going the extra mile for us! As i didnt make a reservation at Tajimaya, I had to be on the waitlist. I would like to thank her for her patience and also professionalism. On Friday I was also here at the shabuya restaurant, with a group of twelve friends, and Chi Sian was also extremely helpful while assisting us during our shabu feast. It was a overall great experience! Thank you!  – Wenjie

Rachel from suki-Ya at i12 katong 21 January 8.30pm. Wonderful service even though the restaurant was full, she was rushing around making sure people got their top-ups and tending to customers. Rachel was cleaning the tables, tending to topups and to customers requests! Absolutely wonderful service from her. – Anna

Had a great dining experience at Suki-Ya Marina Sq. Rowena is, for lack of a better description, a superwoman! I’m very impressed with her calm and cool demeanour even under periods of stress. She is the epitome of “calm under pressure”. – Vincent

I would like to compliment Sam from Suki-Ya Plaza Singapura for his exemplary service. S He was very prompt in his service and put the customers first. He was checking on us timely to ensure that we had everything we wanted and made feel very comfortable. We all had a great experience dining at Sukiya and look forward to come back again. Thanks  –Joshua Ong

We Would like to thank Suzie, Lanie and Steven for their bright smiles and attentiveness.  It really make our day.  Suzie, as usual, knows our preference of meat selection and soup base selection.  We have ready enjoyed our lunch.  Thanks peeps.  The last 2 times before today, the dining experience were good too.  So happy to dine at Suki-Ya Tampines Mall    – Ivy Leong

I would like to take a moment to compliment on the excellent service in suki-Ya katong outlet. The service and staff are always so warm and friendly towards us especially fabian the outlet manager and your helpful floor service staffs lily and sarah. They are one of the reason we often patron that outlet. They always remember our usual orders and never fails to put a smile on. We definitely need more outstanding staffs like them.  Keep up the good job! Double thumbs up     – Cindy Tan

we dine at Suki-Ya Bugis Plus with my wife and 3 kids and I had this amazing experience even though the place was crowded all thanks to your staff jerrine, who served and greeted us with a smile throughout our meal! – London

We had a pleasurable experience dining at Suki-Ya Bukit Panjang Plaza. The waitress and waiters were exceptionally nice, patient and also speaks to us in a nice tone. Sioe Mei was very nice and patient with our demands. She has done an outstanding job and I would definitely return to the outlet at Bukit Panjang Plaza again for such amazing service.  – Joy & her friends

I had a very good dining experience at your Suki-Ya Kovan. I found your staff Chun Yan and Joy to be very patient, helpful and accommodating to our requests. My friends and I had a very enriching and fulfilling experience due to your restaurant’s capability to ensure high quality of food and service. There was a large spread of choices available to accommodate our different dietary preferences. We had a very memorable time dining at your restaurant and would certainly recommend it to others. Thank you!   – Wan Ting

I had dinner with my friends at Rocku Yakiniku. We were served by Samuel Loh. He’s very friendly and give his outmost attention in service to make sure we had ample food for the night. He even helped us heat up our base.  Thus I had a good experience with him servicing us. – Jiajun Wang

I’m writing to give a big praise to one of your staff, Ling yu Assistant Manager of Eat@Taipei Kallang Wave Mall. She has an exceptional customer service skill with a great smile! – Mac Bauer.