OUR SERVICE HEROES – JAN & FEB 2021

Outlet of the Month – Barossa Bar & Grill VivoCity

Visited Barossa Bar & Grill, VivoCity on a Saturday afternoon in February 2021 and really enjoyed the experience. Happy hour drinks were excellent on a hot day, with the slider burgers loaded with perfectly cooked beef, wow so amazing! Antonio from the Barossa team was fantastic too with super service and ultra helpful.

– Kaptain Kerr

 

Anthony was amazing. Please take his advice on the wines…he truly made our experience special! Will be back.

– Chakravartee Varma

 

Service and food at Barossa Bar & Grill, VivoCity was great. Anthony was exceptional, very friendly and knowledgeable. Also recommended a great bottle of wine. Thank you.

– Shane

 

First dining experience at Barossa Bar & Grill, Vivo City. Great food! They’re serving the best steak in town! And the ambience is superb! Specially their outdoor dining! The staff were very accommodating especially Jo , she assisted us throughout out the night. Highly recommended!

– Angeli

 

Visit Barossa Bar & Grill, VivoCity. Delicious food. Great location. The staffs are very accommodating especially Jo. Thank you. We had good dinner with friends. Will definitely be back again.

– Prima

 


Staff of the Month – Alan from ROCKU Yakiniku

Hi, I would just like to extend appreciation and commendation for Mr. Alan when we dine in to Rocku Yakiniku yesterday. My friend and I was first time in trying your food and service. Personally I like the charcoal bbq theme for I have never been having it for such a long time. I really missed the charred taste meat. Next would the service is definitely way more than we expected. How Mr. Alan build his rapport to us making sure we’re ok and even gave us help in ordering and cooking tips of the meat. And for him being local and trying to speak our language is quite entertaining and fun to hear. Just probably a little bit of improvement on the utensils we need I hope next time it’s all prepared well include extra tongs food scissors and tissue ready. Overall it’s all well, it might just be because some one seated on our table that’s why those items are not ready. Keep up the good work team.
Regina
 
We went to Rocku last sat 23 Jan for lunch. I am writing to compliment all your staff at Rocku for a great service. Special mention for Alan for his great service. He is very attentive and always take initiative to see our needs during our lunch. We really had an enjoyable lunch. I am sure that he is a great asset to your company. Keep the good work for all the staffs.
Hanny
 
Visited Rocku at Bugis+. Would like to compliment on the food and the excellent service by Alan. Really enjoyed my time.
Weiqi
 
We’ve just recently visited your branch at Bugis+ Rocku Yakiniku. Alan who served us was really lovely and really made our dinner experience here an enjoyable one. The meat selection he recommended was awesome. Food were fresh, and we were also served sweet fruits and desert after. Thank you for making our night Alan!
Song Kwong Wee

 
Feedback for Alan. First time eating at Rocku Bugis+ Branch and it was awesome! Meat are juicy. Grilling is exciting. Fruits is sweet. Environment is conducive for eating.
Grace
 
Having a lunch today in Rocku, Alan was the one whose serving and helping us with all the orders and introduction. It’s our first time there, we enjoyed the food and has great experience with Alan. Keep it up. Will return and introduce more friends.
Felix

 
My 4th time here.. food is still as awesome… The service staff was great.. especially Alan .. he was super friendly and helpful.. thumbs up for his positive attitude 👍
Lao Shen Wei
 
The food was superb as well as the service Alan was delightful he explained how the buffet works really well. It was my first time here and it really was worth it. The food the service. The price was reasonable. Alan did service like you would in a 5 star hotel. Will definitely recommend and go back.
Ng YaoSheng

 
It was our first time eating at Rocku. Food is awesome and service is excellent. Alan is so nice! He showed us how to grill the meat and always checking if we need something. All staffs are friendly, efficient and doing well their work excellently. Customer will definitely come back because of good service.
Nahmie
 
Great place with great ambience and an even better host! Alan really has the best customer service and always engaging the customers and bringing the whole dining experience to the next level! Great job Alan and the rest of the service crew 👍
JiaWei Lin

 

Words from Our Diners

We would like to express our appreciation to Ms Shidah for giving us an outstanding experience during our family lunch at Suki Suki Thai Hot Pot Restaurant. I am suffering from a digestive disorder and Ms Shida recognized my needs and reached out to lend a helping hand. She offered a simple solution of giving me a hot drink and yet this simple solution help to minimise my discomfort. She effectively communicated my expectations to her peers and let them know of my difficulty. Her friendliness and sincerity seems genuine to us.

Ms. Shidah is a staunch advocates of a good customer service. After the order was served, she checked on our table regularly and followed through with the waitress so as to ensure that there were no delayed serving despite her busy work.

We had a wonderful experience in the restaurant and hopefully to have the same one on our next visit.

Ms.Zainab

 

I have been a regular customer of Suki-Ya. I would like to compliment Jov and her team for their amazing service and hospitable personality. Such jovial interaction w the stuff is something I don’t experience in any other restaurants. I love coming here.

Mun

Just want to write in to give a sincere compliment to a staff, Hong Seng for his good service and approachable attitude that contributed to our positive experience at Suki Suki Thai Hot Pot Safra Toa Payoh. He was attentive and responded quickly to our requests upon every call.

Lu Ting

 

My compliments for Shidah & team. I had dinner with my friends yesterday atSuki Suki Thai Hot Pot Khatib. It was their first time (friends) coming to suki suki and they are super happy with the fantastic service and delicious food. I have been to suki suki khatib a few times and everytime the team is all way ready to serve and attentive to our order and request. Well done 👏🏻 👏🏻👏🏻👏🏻👏🏻 And keep up the good work 👍👍👍👍👍

– Nur Hazima

 

We visited Vineyard at HortPark without a reservation, when we reach there, the restaurant was full. We were greeted by Hilmi, he was so polite and we feel welcome to the restaurant and he put us outdoor and he do inform us when indoor seating available. and yes we manage to shift indoor. Even though the restaurant was full indoor and outdoor, Himli and Desmond were very attentive, and can maintain their smile behind the mask. I ordered what Himli suggested. The duck, barramundi and alfredo was really yummy. Thank you chef. Me and my friend were really happy with the delicious food and service that we get from Vineyard at HortPark.

– Xu Ming

 

Our first visit to Patara Fine Thai Cuisine, Tanglin Mall for dinner. Excellent service rendered by the team and special mention of Bryan and his partner who ensured our dining experience was a memorable one. Thanks to Patara team.

– Rajeswari

 

Visited Patara Fine Thai Cuisine, Tanglin Mall. Authentic flavours and wide options of dishes. It was our 1st family lunch out in 2021 and the experience was just awesome. The buffet lunch offered great variety and to add pleasure to the experience, staff were alert to needs and prompt in serving. They made our lunch date splendid. Special thanks and acknowledgement for service by Eric and Mary.

– Anita

 

We were served by Sharon at Typhoon Cafe Bugis+. We had a very good dining experience. Sharon was friendly and went the extra mile to make us feel welcome and comfortable. Food was great and we will come back again!

–  Hui Wen

 

Visited Typhoon Cafe Bugis+ on 10 Jan during dinner time & was really wowed by the great service there! Especially Sharon who was very attentive, friendly and helpful. She is really very observant. Sharon is also very sweet to ask if we needed any help to take group pictures. We were so amazed by her service and food was nice too. Overall the experience is fantastic & for Sharon great service, we will definitely go back again!

– Siew Mei

 

We dined at Siam Kitchen SAFRA Toa Payoh today and would like to commend Hock Seng and Harriz for their service. They were prompt and helpful in recommending dishes, as well as friendly and welcoming in their demeanour. We will dine back soon!

– Yan Tong

 

I had a great time at Siam Kitchen SAFRA Toa Payoh earlier with my friend. Service staff Hock Seng was very pro active towards all our requests. Another lady Mikee was also very friendly when taking our order. Please give them a pat on their shoulders for their good job.

– Ai Hoon

 

We would like to drop a positive feedback and thank you for the wonderful service provided by Sharon from Typhoon Cafe Bugis+. We will surely visit again in near future and hope she may keep up the good work.

– Hermann

 

I would like to feedback that, I have dined at Typhoon Cafe at Bugis+. Sharon has served us, and she was very courteous. Sharon provided us with a very good service and was very attentive to our needs. Overall thumbs up for her service, we hope the management can compliment her on our behalf, thank you!

– Angeline

 

I visited Typhoon Cafe at Plaza Singapura during lunch and your staff (Anita) did a wonderful job recommending the menu to us. Knowing that we (2 ladies) were sharing our order, she went the extra mile to bring us two sets of separate plates so that we will not end up using the same utensils and plates for our mains and desserts. Despite her age, she is friendly, knows her stuff well and we can see she really takes pride in her work with all the extra miles she went. She made our dining experience at Typhoon memorable and I will definitely recommend this place to my friends and relatives 

– Linda

 

My family had our dinner at Siam Kitchen SAFRA Toa Payoh and 23e had been served by Hock Seng and Xiang during our time there. Hock Seng was very pleasant and professional in his scope of work. He was able to cater to our needs when we would like to order mango glutinous rice and we knew that actually this item had finished but he really put in the effort to serve us this dish that my girl really enjoyed. A very professional service personal with great attitude in his work! Keep it up to the good work done!

– Shannon & Family

 

We had our lunch yesterday at Bangkok Jam Bukit Panjang. We ordered our favourite Green Curry, Red Tom Yum Soup and Phad Thai. Order was executed quickly by Fern. She was great and helped us with prompt service! Food especially Green Thai and Pad Thai was great – perfect taste!

– Jay

 

My family and I went to Typhoon Cafe Bugis+ for dinner. The meals were delicious and we enjoyed the dishes. We were served by Sharon and she gave us good recommendation and was attentive to our needs.

– William

 

This is to compliment one of your employees, Sharon at Typhoon Cafe Bugis+. She demonstrated great initiative, extraordinary customer service and was friendly and pleasant to talk to!

– Wayne

 

It has been a wonderful dinner at Typhoon Cafe Bugis+, the food itself has nothing to complain about, especially the batter of the crispy chicken, just perfectly right! We sincerely hope Typhoon prosper! Thank you Sharon for making our day with her warm personality!

– Jeff

 

I would like to compliment your staff Hock Seng from Siam Kitchen SAFRA Toa Payoh. Excellent Services rendered. Keep up the good work!

– Simon

 

We would like to express the amazing service provided by your staff, Mdm Anita. My wife, Jennifer, her sisters and I were having our deserts at Typhoon Cafe Plaza Singapura on 14 Feb 2021. We were greeted warmly by Mdm Anita and she was very friendly and being attentive to our orders. We would like to express our feedback for her passion in her work.

– Dan

 

Always enjoyed the clear tom yum soup from Bangkok Jam Plaza Singapura! Went late morning and this is a clean and cozy branch. The milk tea, soup, and fish cakes were great! Fast and friendly staff as well!

– Valerie

 

Had lunch at Bangkok Jam Plaza Singapore today and was quite impressed by the service of Robert. He was polite and acceded to my request with patience even presented a complimentary menu item when I feedback on the oversight by the chef on my order. Have always enjoy my dining experience at this outlet for both its ambience and friendly staff like Andrew and Robert. Keep up the good service!

– Diana

 

We went to Suki-Ya today, 25th Jan 2021 for the first time. We came in few mins before 9pm due to our work schedule. We were attended by the staff promptly. Then came Doveca, who greeted us with a smile. She was cheerful and very accommodating with our requests. She even suggested trying some stuff in the menu. It was very helpful for us since it’s our first time dining here. We look forward to eating here again because of the food and the excellent service Doveca has shown. It was a nice experience and will definitely recommend Suki-ya to our friends and co-workers.😊
Maika
 
I had dined with my friends at your Suki-Ya Marina Square outlet. Wanted to commend you on the great customer service by one of your managers, Gerry (Ah Ting). He was attentive and was kind enough to explain to us what the different meat cuts were, etc. He was accommodating to our table needs and was friendly:) Thank you for the great customer service!

Vera
 
Today my hubby and I went for dinner at Suki-Ya Marina Square outlet between 5.30pm to 7.30pm. We were at Table B2. I would like to send a compliment to Mr Gerry for his extra mile service. He overheard our conversation that we probably should order more radish and broccoli. And he acknowledged the order immediately without us having to write down, and served the items fast. In addition, it was crowded dinner time. I could see the team working at full speed to clear the used plates etc. Commendable service. Hope this is maintained. And I look forward to our next visit.

Adeline
 

I would like to thank to the staffs from Suki-Ya (marina square). Especially waitress named Ah Ting and the outlet manager. They both provided great & prompt services to my family during lunch time. I had a pleasant lunch time at Suki-ya restaurant
Tan Teck
 
I have dined in at Suki-Ya Marina Square on 15th January for dinner with my friends and I would like to commend Gerry for his outstanding service. He ensures that our orders were met and helps with our birthday surprise for our friend. Thank you and I’ve truly enjoyed my dining experience with Suki-Ya Marina Square!
Dominic
 

I am writing this email to compliment on the excellent service from two of your servers: Gerry and Ari from your Marina Square Suki-Ya outlet. My partner and I had visited on 13 January 2021, around 12:45PM for lunch. Gerry and Ari were extremely attentive, efficient and friendly. They led us to our table swiftly, and were quick to serve our orders and clear our empty plates. My partner and I greatly appreciated that when clearing said plates, they would ask us if we would like to order more food. Additionally, the outlet was clean, well-managed and the ingredients were excellent. I hope to return to the Marina Square outlet in the near future, as their wonderful service and hospitality are truly highlights that make the experience enjoyable.
Skyler
 
We visited Marina Square Suki-Ya outlet on the 14 January 2021 and were pleasantly greeted by Gerry. We would like to compliment on the customer service that Gerry proactively provided to us. Kindly reach out this compliment to him as we wish to let him know that we truly appreciate his service. 🙂
Donald
 
Food was good for price. Worth visiting it again 🙂 What I loved most was the service provided by Mr. GERRY. He was awesome!! Sauce-based kimchi is not kimchi, so we recommend sukiyaki (Original) Food was good for price. Worth visiting it again 🙂
Lucas
 
We would like to share our excitement and pleasure dining experience at one of your stores, Suki-Ya Marina Square outlet on 19 Feb 2021. We decided to celebrate our 11-years-wedding anniversary at your restaurant that day. To our surprise, Ah Ting, one of your staff, had given us an extremely warm welcome. Professional sauce master, always comes with great ideas, have given us an extremely comfortable and fun dining experience. Because of her, we have an enjoyable dinner. We will definitely return and recommend Sukiya to our family and friends. She is indeed has done more than she needs to be. She is highly recommended and she portrays the positive culture and professionalism in the service industry. Well-done!!!
Heppy
 
Awesome service as our waiters Ari and Gerry offered to help with our birthday celebration without prior notice. Restaurant was quite empty on weekday lunch so had not been strict on time limit for buffet. Their hygiene standard is also high as all cutleries, pot are provided wrapped, food ingredients covered and accessible only by service crew. Good discount on weekday now. Recommend!
Chu Chan
 
I had a pleasant dining experience at Suki-Ya Kovan on 26th Jan 2021. Mr Khamezi was polite and friendly during my payment transaction. He made me feel at ease with his professional and positive attitude. I will definitely visit this outlet again soon. Thank you.
Sandra Ng
 

We had our dinner at Suki-Ya (Kovan) today and it was a delightful experience. Ezi took great care of us and ensured that we enjoyed our dinner. He is very initiative as well, knowing what I what even before I raise my hand which is awesome because such service is very rare in singapore. Very chatty as well! Well done!
Melvin
 
Had the pleasure of being served by Ezi and War War during my visit to the eatery last weekend. They were attentive and extremely courteous. It was my first time dining at Suki-Ya (Kovan) and it has definitely left me with a good impression. Loved the dipping sauce that War War made for us!
Ailing
 
Ezi is friendly and helpful. He provides excellent service and makes our visit a joyful experience. Keep up the good work.
Alicia
 
Very fantastic service and we felt like home at Suki-Ya Kovan. Ezi served us with passion and sometimes will joke with us and totally a pleasant experience with the team who constantly shower us with attention. Will definitely come back again! Rowena is also friendly and accommodative to our requests. Pls keep up the good work! 😍
Eric Chong
 

I would like to compliment one of your staff from Suki-Ya Kovan outlet. Her name is Sanya and understand that she’s a trainee. She’s very patient and polite. Good service attitude despite us calling her for help several times during our meal. Thumbs up!
Shayle
 
We wish to extend our compliments to your manager, Mr Khamezi of Suki-Ya Kovan outlet for his outstanding service. We have visited the outlet many times and it was the first time that we had a staff who bothered to explain the proper way to fill up the order form. Throughout our meal, we saw Mr Khamezi checking out all the other customers to see if they were doing alright and if he could top up their soup base and etc. It is heartening to witness your staff doing his best to ensure the customers have a pleasant dining experience. Please extend our appreciation to Mr Khamezi and he certainly deserves a special mention for his good works!
Derrick
 
Went to outlet around 7pm and was served by very friendly staffs, Rowena & Khamezi. They recommended their top dishes they had & I was very satisfied with their recommendations given! Excellent service & had a good dinner.
Eqah
 
On Wednesday 20 Jan, I went to your outlet with my girlfriend.The food was awesome, the service improving with new batch of staff. I was served by friendly malay staff which I cannot recall his name. Rowena and other staff very hardworking, they will makesure the food that I ordered are fresh. Keep it up Suki-Ya for having wonderful team at Kovan I will share my journey to Suki-Ya Kovan with my friends.
Mark Chee Hung
 
Went back for a new year meal with my friend. Even though Covid-19 caused complications in the past, service at Suki-Ya was still wonferful. Suk Chen welcomed us warmly as always and provided quality service. Our requests for meat and other items were all provided quickly. Soup was topped up whenever it got low. Quality of the ingredients and cuts of meat were also of great quality. A wonderful experience once again!
Yip Wei Kit
 
I am writing in this feedback to highlight one of your staff by the name of Frankie, for his impressive service, during my patronage at your Bukit Panjang Plaza branch on the 29 Jan, around 7.40pm. Despite the seemingly busy hour, he served me and my partner with speed and courtesy on a level which I find is a rarity these days in similar establishments. Even when we were making payment, he continued his great attitude and asked if we enjoyed our meal, which we happily agreed. I hope you find a way to reward this young gentleman for his excellent service. I will look forward to dining at Suki-Ya in the near future.
Eugene Ong
 
I am writing to feedback on my dining experience at Suki-Ya Plaza Singapura. My girlfriend and I enjoy the Suki-Ya concept from Creative Eateries and have visited several outlets across Singapore. However, the branch at Plaza Singapura has proven to be our favorite. I would like to pay special compliments to Doveca and her colleagues as they take the extra effort to remember my dining preferences e.g. desired soup bases, quantity and type of meats etc. Since the cessation of self service buffet style due to Covid, Doveca endeavors to ensure that our meats, vegetables and drinks are served to us promptly regardless of how busy the restaurant is. What is more impressive is that the standard of service is preserved even when it gets busier during peak hours. Thank you for the wonderful experience and we look forward to dining at Sukiya Plaza Singapura even more frequently.
Cedrick

 
Ms Navinya (Staff) was attentive and pleasant to us throughout our meal. She was fast with replenishing our orders. Another lady (orange shirt) which we didn’t managed to get her name was also friendly. Great staffs you have.
Agnes
 
Wow, walked out of Suki-Ya KIN after a very satisfying meal just now! Wonderful variety of food – personal favourites are the miso and kimchi broths. Shoutout to the service staff, especially Jobrina, for their friendliness and efficiency despite it being a busy night. Thanks all for the experience!
Kiona Loo
 
Excellent service and attention to our request by Jobrina of Suki-Ya KIN. She was patient to explain to us on the details for the buffet and attended to us well during our stay.
Gordon
 
The service staff Ms Jobrina of Suki-Ya KIN was excellent. Her customer service rendered was pleasant, warm and professional. Her knowledge on the various set menu and dishes were concise and clear with a smiley face and Patience too. Even, her during and after service rendered were excellent. Truly, a professional and service centric person. Well done for having an excellent service staff
– Bernard
 
Miss Koay was attentive and helpful when my wife and I attended on evening of 18 February at Suki-Ya KIN. Food was good quality and soup flavour some. Will be back for good food and service.
Gabriel
 
Visited Suki-ya KIN for lunch today. Enjoyed the food as usual. Would like to personally thank Ms. Jobrina for her attentive service and having good knowledge about the food served. Overall very satisfied with the service and food.
Benjamin
 
Visited Flaming Don Bukit Panjang Plaza this lunch, The Ribeye Steak and Salmon Don Steak serving is value for money.👍 Would like to mention Mr. James for the recommendation of our food today and his friendly service he gave to us, will come back and recommend also to our friend.
Claire
 
Love their salad. My friends love the steak. Will be back again. Thank you to the staff especially to the service of Mr. James. Good job!
Joan
 
I went for dinner w my partner on 18 Jan and decided to try Flaming Don for the first time. I wish to compliment the chef for being so attentive. I was queueing for the kiosk, ordering my food and asked my partner about omitting the beansprouts from my food. We were waiting for the manager to clean the tables, yet the chef, through the serving area, peeped out, and he was able to catch my concerns, and offered me other vegetables instead. This is the first time I dined at a place where a chef is so proactive towards a customer’s needs despite being separated by a wall. Chef Kevin Soon is such a valuable member of your team and I would definitely visit Flaming Don again because of the sincerity displayed by your chef.
Fazilah
 
My nth time eating @ Flaming Don cause the food is superb! Mr James is very accomodating and a pleasant person. Will be dinning here again 🙂
Jboy
 
Chef Soon and Kevin are great, the overall atmosphere is also great and the service was excellent. Definitely would eat here again!
Chai Kam Yang
 
The staff present on 13 Jan 2021 (Kevin) was fantastic! Enthusiastic in recommending the menu choices and very attentive to our needs. Thumbs up for his service! For food wise, it was pretty good…satisfying i would say.
Clement
 
The food is awesome.. I will definitely come back here with my Fiance’. Keep up the good work. Kudos also to James one of the waiter there very accommodating and professional. Two thumbs up for him.
Jomari
 
6stars for Kevin 🤩 a really really good waiter. Continuously helped me out and super friendly.
Gabriel
 
Amazing food and ambience – Thank you Kevin and Mickee for your excellent service!
Michael
 

Had my dinner at Flaming Don Bugis+. I ordered hot plate pork chop. The crust layer is crispy and the meat wasn’t tough to chew. And its very flavourful and juicy, paired it with butter rice was the best combination. Customer service was awesome, I was served by the restaurant staff Kevin, he is very knowledgeable with the menu and very passionate in customer service. I must say he is one of the best server I’ve seen so far.
Sean Tan
 
Was here for the first time on a Monday late morning with my wife and was greeted and served by Kevin. He was forthcoming to serve us and recommended us the Sirloin hot plate and the Iberico Pork Don which both dishes turned out to be very delicious indeed. He was attentive to us throughout our stay for our early lunch. Great service and great food.
Sean Goh
 
1st time trying with my gfs. We was drawn in not just the Flaming Don but by your friendly staff Kevin. Very patience and smiley to guide us throughout our orders, he also recommended us great choice of food since it is our first time”) Thank you for your great services 👍5 stars for you Kevin👍😁
Felicia
 
Great place but not the best. A special mention was made to Eddie Leow for his hospitality and customer service mindset. Thank you Eddie.
Eddy
 
I have been to Tajimaya a few times. All my dining experiences there were awesome! It was my 1st time trying Japanese BBQ during my 1st visit for my birthday celebration with my besties. I’m impressed by the quality of the meat and sashimi! (Gosh… Craving already while typing this) My table was served by Eddie. He was warm, friendly, attentive and shown extra mile of service. Keep it up! They need more staffs to be like him. There was another staff,Steven (If im not wrong), was great and funny! Brought us some laughter as well. Tajimaya will be in my list when there is any gathering or celebration. Thank you!!!
Mint Guay
 
Amazing dining experience! Food looks really pretty and nicely presented platters, smells delicious from the smoking grills. Platters may be pricey but the portions are more than enough especially considering the high quality of meats and ingredients included. Service staff were prompt and attentive as well, especially Eddie when he removed extra charcoal seeing that my table’s grill was too hot. Really pleasant dinner spent here, I’d come back again definitely!
Lim Jia Ye
 
Was my first time at Tajimaya , even though prices are slightly higher compared to other places but food was worth it and fresh ( most important ) . Esp the Beef and sashimi 😋 and their bbq is Charcoal grill this is what makes it even more special as not many places uses this anymore. Experience a good service from the staffs and I remembered the one who serve us his name was Eddie. Very tall and funny guy ! ☺️ Highly recommend to eat over here ! Will definitely recommend it to my friends and will come back again for the meat and service 👍🏻 Too excited to eat , forget to take pictures !
Sarah Yayin

 

OUR SERVICE HEROES – SEPT & OCT 2020

OUTLET OF THE MONTH: SIAM KITCHEN & SUKI-SUKI THAI KHATIB

Would like to highly praise Shidan and Gilbert at Suki-Suki Thai Khatib for their excellent service and professional attitude during our dinner at the premises.

– Kelviin Tay

 

I would like to give my compliments to all your staffs at Suki-Suki Thai, especially to Shidah and Joshua. The food is superb and the staffs are very attentive and friendly. We will be back for sure! Happy to have such nice halal hotpot nearby our house!

– Fadlina & family

 

I made my reservation to have my dinner with my mum. As a first timer diner at Suki-Suki Thai, i am very impressed with the exceptional service rendered. We were greeted with warm welcome & served like royals by crew members. Special thanks to Shidah & Harizz for making an incomparable experience at Suki Suki Thai. They deserve a pat on their back! Definitely will recommended & will be a returning customer soon. Good Job Suki Suki Thai!

– Tasha Jaslim

 

Professional service by Shidah, Gilbert & Harriz. Plentiful meat and great environment. Will definitely come back again.
– Raikhan rosli
 
 

When we entered the restaurant at Suki-Suki Thai Hot Pot, your staff Joshua and Shidah have made a very good impression with their greeting and smiles. Shidah then continue to bring us to the table allocated and she even made the effort to inform me that the table is easier to access from one side instead of the other.

Our entire experience there was made enjoyable with the friendly engagement made by Shidah and the prompt service by Joshua. At around 8pm, the restaurant got busier and even so, Shidah did not flustered but remain poised while attending to us. She apologised multiple times for the delays even though it is understandable with the limited staff.

I am very impressed by both Shidah and Joshua. I believe both of them are of great assets to the company and hope they can be treasured and groomed well in the future. Please convey my thanks and appreciation to both of them.

– Mickey

 

I would like to commend your staff Catherine Navarro for her outstanding service today @ Siam Kitchen HomeTeamNS Khatib. She was very helpful in providing us with food recommendations and has been very attentive to us despite the evening crowd. She also handled the situation well when the payment terminal was faulty and managed to resolve the issue for us. All in all me and my friends really appreciate her service.

– Zhen Wei

 

I want you to know how much I appreciate the excellent services your staffs (esp. Ms Shidah) provided when I brought my son, with my niece & nephew to lunch today. Their attention to little details, great skills and smiles made our lunch a very nice and enjoyable one indeed. Will definitely recommend your restaurant to my relatives & friends. Keep up the good work!

– Agnes K H Teo
 

My husband & I went to Siam Kitchen Khatib for dinner recently and the ambience was cosy, beautiful & clean! Joshua & Cathy were very friendly & helpful, they made us feel
just like VVIP. Keep up the good work!

– Candy

 

This is 2nd time patronize this restaurant. Especially the manager , Mr Gilbert, he is very helpful. Due to Covid-19 restrictions, he has to consider safe distancing and ensure all customers is safe. Given us good services and well attended to. Food is good and price reasonable.

-Anon

 
My family of 5 visited Siam Kitchen @ Hometeam Khatib yesterday for lunch. We were being served by Ms Catherine Navrro and Mr Hilmi.  Both the service staff were pro-active, courteous and pleasant in their ways.  Thumbs up for their good service! The lunch spread was good and value for money.   Will be a return customer soon.

– Mok San

 

Had thai hotpot for lunch buffet with my hubby. Foods was fresh and steamboat soup was nice, the thai milk tea (hubby fav) and ice lemon tea (my fav), desserts and dipping sauces was very nice too! The staffs Hilmi, Cathy and Fern are super efficient, pro-active and very friendly. They have the patience to explain the different sauces, as we don’t eat spicy. Awesome experience will come again

-Cally

 

This is the 1st time we tried eating at Siam Kitchen Khatib. The food is good with good service  especially from the staff Catherine Navarro. She is always attentive to our requests for assistance. A patient and friendly Asst Mgr!

– Tony, Boon Chin & Kevin

 

Words From Our Diners

Good day to you. I am a loyal fan and customer of Creative Eateries. My favourite outlet is Bangkok Jam Marina Square because of the good service provided by You Chee and Aika. After You Chee and Aika got transferred to other outlets, Robert continues to take very good care of us. He makes very excellent Green With Envy dessert. We are very in love with Chef Jutamad‘s amazing culinary skills to always be consistent with the food taste and quality. We are very attached to Bangkok Jam Marina Square that we come here to have our meals 5 to 6 days weekly. We sincerely hope our email can help them get recognised for their hardwork and dedication to provide the best for Creative Eateries customers.

 

– Meiyan

 

Service of Chia Li Li at Typhoon Cafe Plaza Singapura is commendable. She is friendly, attentive and prompt in service. I would give her a rating 5 out of 5.

 

– Janet Lim

 

We would like to bring to your attention on the excellent and attentive service of You Chee and Chef Jutamad. Please kindly recognise their fantastic effort for giving their customers the best experience at Bangkok Jam Marina Square.

– Dex Ng

 

Me, my wife and my son had our dinner @ Bangkok Jam  Marina Square today. We were served by Melody and Robert. We were very pleased by their helpful and pleasant service.

– William Tan

 

This is our first visit to Bangkok Jam Marina Square.  My hubby and I are very happy with the dinner we have tonight. You serve great and tasty authentic Thai Foods. We want to tell you that we are very impressed with your dessert Berry Perky. Our experience are further elevated with the great service provided by your staff, Melody and Robert. They are very friendly, helpful and patience. The dining experience is fantastic and we want to thank you for a great evening tonight.

– Stephanie

 

Our client, Mr. Xuan Xiong De, is pleased with the service Mr. Shawn has provided to him and went the extra mile to ensure that he and his guests had an enjoyable meal at the Bangkok Jam Plaza Singapura outlet. Thank you!

– Emmilia

 

We visited Bangkok Jam Great World and enjoyed both the food and service, provided by Melody and her team. Melody was attentive, helpful and knowledgeable so she was able to make some recommendations. The food was good, and the atmosphere was relaxed. Compliments to Melody & her team!

– Ong

 

I would like to feedback on the positive attitude of your staff Shidah from Siam Kitchen Khatib. She served with a smile and was very friendly.

– Alice

 

My mother and I visited the restaurant Bangkok Jam Plaza Singapura on Saturday. We were in the restaurant for about half an hour from 2-2.30. We ordered a phad thai, a caramelised pork belly and an iced tea. We enjoyed the food and we thought the service was excellent all-round. As we waited to be shown to our seat, the server who saw us immediately came to attend to us when she saw that we were waiting. When we were ready to order, another server came to us as soon as he finished the task he had on hand. When I told the server that we were sharing the food and for her to place it in the middle of the table, she went to get sharing plates without us asking. I thought I wanted to highlight to you the attention to details your staff had even though the restaurant was getting more crowded.

– Shirley

 

I was at Siam Kitchen Khatib outlet today for lunch and was delighted to be served
and attended to by Ms Cathy. Appreciate much her attentiveness and impeccable service rendered to me and my guest while we lunched there. She even went the extra mile to offer me plastic bags when she noticed my torn bag. She is an asset to the organization. Thank you Siam Kitchen for the delicious food, welcoming ambience and the great staff that is Ms Cathy!

– Sek Liang

 

I am writing in to compliment the excellent service received from an elderly staff at Typhoon Cafe. Her name is Anita. It’s a refreshing change to have the warm service by someone when nowadays we tend to see young staff who don’t really care. Anita had such a positive attitude towards her job and the food she recommended was really nice too. We had a short conversation with her and she seems so proud of the company she works for and reminded us to check out the other restaurants under the same company. That’s how I found Creative Eateries and the many other restaurants!

– Tricia

 

 
I would like to give my compliment to Kall and Ah Xiang from Suki-Ya Tampines Mall. Me and my family felt that both of them have qualities of patience, smiles, and generosity to consumers. May the management praise both of them and this gives encouragement to your staff for the passion for this job.

 

– Shaye Ng

 

My wife and I had our dinner at Eat @ Taipei (Safra Toa Payoh) around 7.30pm.  It’s the first time that we’ve dined in this restaurant and we just wish to express our appreciation to your staff Ashwanii and Hock Seng. Services were excellent throughout the quiet evening and the food was great. We particularly enjoyed the cleanliness of the restaurant and will definitely return to this place again. Kudos to both of your staff and do express our appreciation to them.

– Edmund

 

I would like to comment on your staff Sharon working at Eat at Taipei SAFRA Toa Payoh. She knows her job well & take the initiative to see & look after her customers. She even bother to observe & ask if anyone of us would like fork & spoon instead of chopsticks. I very impressed. She knows the menu well & gives suggestions. I’m happy that she really takes pride in her job and serve with a happy heart. We enjoyed our lunch there and she even offer to take a picture of my family. She will occasionally ask if everything was ok. We even joked. She is a good employee & I’m very  happy with her service & looking forward to dine there again.

– Mdm Caroline Lau

 

I visited Suki-Ya SAFRA Toa Payoh and was served by Hock Seng and Ashwanii. They were extremely friendly and willing to help. Good customer service. Made our experience pleasant

 

– Pi Rey

 

I would like to commend the Suki-Ya Kallang Wave Mall team Verna and Thipa, please send my thank you to them for giving us the very nice service during our lunch, we will definitely come back to Suki-Ya Stadium.

– Ralph Tan

 

I visited Flaming Don at Bugis+ on 6 Sep 2020 and was served by James. In general, I would say I had a pleasant experience as the food was good and I could tell James was really passionate about his work through his service.  I ordered gyuniku cheese don and it was really delicious but the portion was a little too big and I wasn’t able to finish it. But overall, I had a good time and I would definitely visit again 🙂

– Gigi

 

Hi, I visited Flaming Don at Bugis+ today on 6 September. I was served by James today and also previously when I visited here. He was very friendly and provided good service. The food is very good as well. Keep up the good work!

– Macaron

 

We had our dinner at Flaming Don Bugis+ last sunday with my family and we would like to commend the good service of the two gentlemen wearing black, James and Kevin.  Assisted us all the way from ordering and to serving of food. We saw good team work and polite manners while serving at our table. Food is nice too and definitely will come back again.

– Ashle

 

My husband and I dined at Suki-Ya SAFRA Toa Payoh for lunch on 8 Sept. We would like to compliment your staff Hock Seng for his great service and warm personality despite the restaurant being short-handed with the peak lunch crowd. He was also detailed in explaining the promotions available and prompt in delivering our orders. Please convey our appreciation to him. Thank you.

– Cheryl

 

We have done a booking from Eatigo for two pax at Suki-Ya SAFRA Toa Payoh branch. We early arrived and willing to wait for them to open which is on time. When we were there, there are only two staffs named Sharon and Hock Seng who served us and other customers politely and efficiently without dragging the time. Although is morning and less customers, they react quick service (no wasting time, ask for soup drinks and serve food within a minute) . This is exceed my overall experience, we would come back again for their such excellent service. Good job guys!

 

– Jeffery Ng

 

I would like to compliment two of your staff from Suki-Ya SAFRA Toa Payoh and would like to thank them for the services rendered on the 3rd of September 2020. As we all know due to the Covid situation that the self help counter for food were closed for patrons to self service for food and condiments. The only way to get more food is to request through the staff working at Suki-Ya. I believe this results in additional work load for the staff working at Suki-Ya on top of the endless crowd during lunch hour. I was very glad that even though under such grueling conditions, Hock Seng and Dashane was very helpful in attending to my countless request. They were pleasantly and patiently attending to me every single time that I request for the different condiments and additional request of food from the buffet list. It was their cheerful and helpful spirit that brought delight to my dinning experience. Really grateful and thank them for the wonderful experience.

 

I would like to especially compliment Hock Seng in his professionalism and patient in serving me and his display of dedication to his work had exceeded my expectations from him or any customer service in general.

– Jordan Ong

 

I am sending this email to compliments the crew of their good work, excellent and attentive service provided to me and my friends’ visit on 17/9/2020 at Suki-Ya Kallang Wave Mall. My friend and I was served by Thipa and Verna. They are very friendly and patient on answering every each of our queries about the menu and condiments. Keep up the good work!

– Kang Yi Lew

 

I visited your branch last week for my birthday celebration. Though its difficult because of quarantine. I would like to send a feedback with your very friendly and approachable staff Jerrine she was exemplary in her own way, she made extra time to make a a sauce and it was a nice experience. Will come back again…her service is great! Hope you will have more of her. She smiles with a service even if she is wearing mask. Hope she knows how we appreciate her. Have a great day! Jia you!

– Menchie

 

We’d like to compliment one of your employees, Hock Seng, for the excellent service he provided at the Suki-Ya SAFRA Toa Payoh. While the quality of food served was outstanding, what impressed even more was simply the personable service we received during our meal. As it was our first time at Suki-Ya, Hock Seng patiently explained all we needed to know about the soup bases, ordering system and answered our questions with ease. Despite the dinner crowd, he took a genuine interest in our satisfaction and made sure that we were enjoying our meal.  We are planning on returning to Suki-Ya SAFRA Toa Payoh, and have already recommended it to our friends.

– Gemma Tay

 

Dear Tajimaya, I visited your outlet at vivo at 25/09/2020 with my wife for buffet. I would like to compliment one of your staff name Eddie. He is a very professional guy who’s always very alert each time I requested for him. Very cheerful and helpful too. Because of him, me and my wife will always be Tajimaya No 1 supporters. THANK YOU EDDIE AND TAJIMAYA.

– Jeremy Yeo

 

Visited Suki-Ya SAFRA Toa Payoh for few times, just want to feedback about two of your staffs. Very good and prompt service by Sharon and Hock Seng they never failed to do their best customers service wherever we are there! Keep it up! 🙂 And kudos to both of them and the team!

– Nicole Yong

 

I would like to express my appreciation to Tajimaya and manager Eddie, in particular for the wonderful dining experience on 27 September 2020. Food was very delectable and quality was ensured. Eddie’s service was also meticulous and attentive to our needs. Really appreciate his good service. Will definitely patronize this place again.

– Lena

 

We celebrated the birthday of my friend in Flaming Don Bugis+ last saturday and all of us would like to thank the good and very friendly service from your staff James. Craving satisfied with the Salmon Mentaiko so yummy…will come back again.

 

– Chad Lim

 

Thank you for very nice service and great food hotpot at Suki-Ya Tampines Mall outlet. Despite of busy Sunday lunch they still managed to smile (regardless they wear those masks) all the time and help us with our needs. And special mention to Raffy for guiding the team and personally took good care with us.

– Ms. Chen

 

We had a meal at 吃在台北 Eat at Taipei Kallang Wave Mall yesterday (27 Sept), and would like to take this opportunity to leave a quick compliment for your staff, Ashleigh. She is polite and was very attentive to our needs. Good work! We will definitely patronize the restaurant again when we are at Kallang Wave Mall.

– Sarah

 

My hubby and I visited the Suki-Ya SAFRA TPY branch on 28/9/20 at about 8.35pm. We were mainly served by Dashane and Jov. Though we were using the Eatigo promotion and were one of the last few customers that night, Jov served us patiently. We also got the orders that we asked for promptly. The place is also clean and pleasant. It also our favourite Suki-ya branch. I would like to commend the team at Suki-Ya SAFRA TPY  for such a great job. The food is also fresh and definitely a value for money!

– Michelle

 

I would like to commend Eddie from Tajimaya. I consider myself as quite a frequent customer to VivoCity Tajimaya, going at least once a month. The food there is great and its an amazing place to dine with friends, colleagues and family. I frequently visits the establishment with loved ones to enjoy the food and atmosphere it brings. Everytime, Eddie is always there to serve us to his fullest and it never fails to put a smile on our faces. It makes everyone of us always happy and wanting to go back for more. I always choose Tajimaya as a place to catch up with close ones and we often spend quite some time there. It results in us exceeding the time limit set. Eddie however, noting that there are still empty tables around and assure us that we can still enjoy our time there. Its a small gesture but it meant a lot to us. He often checks on us every now and then to make sure our food is good, if we need any refills or new orders. Every time we visits the place, its a real delight to see him there. Just seeing him gives us the assurance that we are going to have a great time. Thank you, Tajimaya. Thank you, Eddie!

– Shao Quan Chew

 

I had a very pleasant dining experience in your branch today in Suki-Ya Bugis+, served by Jerrine & Kho. Nice food and good service. I will definitely come back again!

– Quintus Deken

 


 
I am writing this email to commend on one of your staff called Kang Mei Lian from Rocku Yakiniku at Bugis Plus. I am very satisfied with her service as she maintained excellence throughout in serving us. She was very friendly, very courteous and very professional in serving us and we really had a very pleasant experience eating here. Even though it was the peak period, she was very calm and very friendly throughout her service and i am very impress with how she serves us. I hope you will really reward her generously because her performance has really made my dining experience here a very enjoyable one. Thank you for your service Mei Lian!

– Shiying

 

It’s my first visit here at Rocku Yakiniku and it was an enjoyable experience as we were served by a staff named Kang Mei Lian. She was enthusiastic, friendly and approachable. She was quick to assist to our needs and occasionally joked with us. We enjoyed her service thoroughly. It feels like another “hai di lao” experience by her excellent service. Overall, it was a great experience and the food was good! Someone please raise this staff, because she deserve it!

– Marcus

 

Great service by Kenny and Peggy. Great quality food serve fresh and delicious for high quality. Amazing place if you going to visit it, you will definitely be back for more.
– Ben Liu

 

My friend and I had dinner yesterday night at Rocku Yakiniku Bugis Plus and we felt that your staff Ke Heng Kai gave a good service. He also very friendly when we request something every time.

– Whan

 

I was served by Rowena from Suki-Ya @ Heartland Mall Kovan. She was very helpful, courteous and professional with her work. I saw her standing alone at the corner diligently cleaning and sanitizing the baby chair with passion and great effort. She is indeed a valuable asset to your company. Well done Rowena.

 

 

– Dennis Hoo

 

First time visited the Suki-Ya Marina Square outlet on 6 Oct 20. Kevin attended to us with professionalism. He is very bubbly, pleasant and enthusiastic. Service was very prompt and attentive despite being short handed. Highly motivated crew. Will visit your outlet in the near future due to the excellent service and reasonable good food.

– S L Chua

 

I would like to commend a remarkably good attitude of the staff named Hock Seng, whom I encountered during my visit to your outlet Eat At Taipei SAFRA Toa Payoh branch this afternoon 7 Oct 2020 at about 12.30pm. He displayed good service and was polite and friendly making our visit a really pleasant one. We look forward to visiting again.

– Ms Ho

 

My friends and I would like to express our appreciation for a pleasant dining experience at the Suki-Ya Marina Square on Tuesday Oct 6, served by Mr. Kevin. Kevin was polite, professional and prompt in serving us. In this special and difficult time, it is nice to know of people like Kevin who is motivated and upbeat. We thank you and will visit your establishment often.

– Ng Wah Chiung

 

I am writing this email with regards to my visit at your Bugis Plus Flaming Don outlet this evening. Often, the ambiance and staff makes me feel relaxed and I can take my time to eat at your restaurant, I don’t feel rushed or pressured to finish my meal quickly. This evening was no different. Kevin was very attentive when I looked around trying to find a seat. He turned around and asked if he could help me, and as I came alone, I wanted to secure a table in the crowded diner. With a smile(behind the mask), he gestured that I could pick any table I’d like.

 

As I was making payment at the self service ordering kiosk, James came up to me and helped me with the receipt. Having noticed I ordered green tea, he immediately asked if I would like it hot or iced. It was something that he did not have to do, but he chose to help me. It is the small gestures that add up. Kevin followed up with serving it, and as I sat on a two pax table, he pulled the other chair beside me and asked if I would like to place my bag on it so that I could sit comfortably. How thoughtful! They are constantly on their feet, hard at work and doing it all with a positive attitude.

 

In my opinion, they are valued employees and an asset to your company. I would also like to mention that your kitchen staff are always so efficient in preparing the food, and I never have to wait long!

 

– Zara

 

Dylan was my server at Suki-Ya Heartland Mall Kovan, he was diligent and efficient in serving my table throughout the meal. He always had a smile and was very polite, I had a pleasant experience because of him. The food was great too, and I appreciate that during COVID everything was more hygienic. Dylan took the time to serve us and explain to us how to order and what were available.

 

– Alvin

 

I would like to thank the team @ Suki-Ya Heartland Mall for providing us with a positive dining experience despite the safety measures in place. They were patient in serving the condiments and the display board that shows on the different types of condiments available is an excellent idea. Good distancing measures were in place. I would also like to thank Dylon, one of the service attendants, for his service. He is a friendly and polite staff that takes time to listen to the customer’s requests. Thanks again for the positive dining experience!

– Pamela Chen

 

My wife and I was at Suki-Ya Tampines Mall today having lunch. Being a first timer to your setup, I was lost with all your offers available. Luckily for us, we were being served by Kall. She was very understanding and explained every inquiries from us. She had patience, diligence and served us through, letting us feel comfortable with her working attitude and pleasantries towards her job scope. As such we will definitely be back to enjoy our meal in this pleasant surroundings. Again thanks to Ms Kall, she made our Lunch memorable.

– Allan

 

We wish to take the opportunities to thank Peggy, Kho and the entire team for their warm hospitality extended to us during our luncheon at Rocku Yakiniku Bugis+ on 20th Oct. We really appreciated Peggy’s kind introduction on the touchpad ordering process to us, she had been most cordial and warm. Kudos to Creative Eateries for having such valued staff.

 

– Mr Peter Ng

 

We have an awesome dinner with friends at Flaming Don Bugis+ last saturday and as always we came back for how many times here because of the good service of James and the distinct flavor of food specially for the new items on your menu. Beef Salad was perfect to me with the sides of truffle dressing, my friend made his own salad with a lot of choices of the toppings.. good job for this new idea and recommend this to my friends.

– Mart

 

My friend and I ate at Suki-Ya Kovan today. We were so happy with the service rendered to us by Navinya. She was very friendly and very accommodating. She was very patient answering our questions regarding the food on the menu since we are not so familiar especially with the sauce and soup. Again, thank you Navinya and hope to see you again with our next visit in your restaurant.

– Gilda

 

I would like to give commendable feedback for service crew Josephine Low at Suki-Ya Tampines Mall for her proactive service in giving us good recommendation, prompt service with smiles making our lunch an enjoyable experience. Will recommend to Suki-Ya to my family and friends.

– Serena

 

I would like to compliment your staff at the Tajimaya Yakiniku, VivoCity. The manager, Eddie Leow manages his team well and the restaurant well. With the new normal dinning processes, Eddie ensured sufficient safe distancing measures were enforced. Despite the busy peak period crowd, Eddie and his team maintained their composure and attended to customers with a smile! Even with their mask on, you can sense their warmth! (not from the grill) With his management skill, I’m sure he is an asset to the Creative Eateries! Keep up the good work Eddie!

– Danyal

 

Eddie’s service to the diners was impeccable. I look forward to his service whenever I’m dining at Tajimaya Yakiniku, VivoCity. He is attentive and quick to the needs of the diners

– Wayne
 

 

The food and the service are both excellent. Hear hear to Samantha who served as well!👩‍🍳 Hot Stone is a highly recommended place for those who want to chill at night!
– Idyl Acompanado

 
I visited Fremantle Seafood Market, Clarke Quay for dinner and had an amazing time! My experience was very positive. Loved the fresh and generous servings of seafood, and the service by your waitress was great! Joanne was very polite and attentive.
 

Amazing dining experience with my kids. Lovely ambience, and fish and chips was better than what we get in Australia. Thank you especially to Anna that made our night truly lovely!
– Beverly
 

– Felicia

I would like to thank Isz from Barossa Gastrobar, Esplanade for making all the arrangements possible for the dinner with my friend. It is not an easy task to manage different requests, and the weather isn’t conducive for wearing mask. But Isz‘s professional and warm service made our night and we will continue to return for more meals.

– Lingzhi 

 

Went here with my girlfriends for dinner. Ms. Jo was our server and she was very accommodating. The food is amazing as always. I’ve been coming here for years and the quality and standard did not drop at all! I highly recommend the hazelnut dessert and duck pasta. Will come back soon!
-Ella Palacol Kroffte

 

OUR SERVICE HEROES – JUL & AUG 2020

Outlet of the Month: Bangkok Jam Great World

My husband and I have our lunch today at Bangkok Jam, Great World City.  It was a pleasure having our lunch there on all our weekends.  We are usually served by Ms Tama, a soft spoken lady with a pleasant disposition. Although we usually booked using eatigo at discount prices, she still served us a smile.  She remembers the food and dessert that we like to order. We dine out frequently on weekends and we seldom meet service personnel like Ms Tama.  Please treasure her, it is never easy to find a staff like her.
– Sandy Lim

 

Miss Tama from Bangkok Jam Great World is very attentive and patient and also very friendly. Went there more than 5 times always with excellent service. Thank you. What a lovely restaurant, good food and good service and atmosphere. Will be back soon.
– Irene

 

First visit to Bangkok Jam Great World since the renovation of Great World City. The restaurant is still nice and bright. Food and service were also very good!
– Christopher

 

Ms Tama from Bangkok Jam Great World, showed really great service! (The restaurant has) nice Thai background with spacious tables setting and Thai music. Food is exactly like what you can get in Bangkok, everything were awesome. Highly recommended for those Thai food lovers!
– Michelle Ng

 

I dined with my family at Bangkok Jam Great World. The food was excellent & the
service was exceptional. Your Manager Tama was courteous, most helpful & friendly. Certainly an asset to your organization & the F&B industry. Thank you for a memorable dining experience!
– Woody

 

I have been to Bangkok Jam Great World a couple of times – excellent Pad Thai & juicy, flavourful Pandan Chicken. I’ll be back to try a curry next for sure. Has a relaxing decor, with some nice plants & greenery for a relaxing vibe. Good for a casual meal or get together.
– Blake

 

Awesome dining experience here in Bangkok Jam Great World. Food is really delicious and the servers were really friendly and accommodating. Big thanks to Tama and Robert for the great services!
– Freddy Tan

 

I think Bangkok Jam Great World served the best Thai food in Singapore! Nice ambiance, food was so good and despite the busy period, but everyone was still very nice. Will come back again!
– Đoàn Thiện Yến Nhi

 

Staff of the Month: Sharon

We patronize Eat at Taipei SAFRA Toa Payoh every Sunday because our children has enrichment lessons there. I would like to commend on one of your staff Sharon who had been such a delight to have. She is very conscientious and attentive to customers’ needs. And because we are regular customers, she makes the effort to remember our likes and dislikes; she remembers that our children needs to go off at a certain time after the meal for their lessons and checks with the kitchen if the food is taking too long. She provides the children’s cutlery without us having to request for them because she knows our children need them.

– Jane Chia

 

I was impressed with the service by Sharon at Eat at Taipei SAFRA Toa Payoh. She was busy and attending to all the customers alone. However, Sharon was efficient in her work and she deserves some appreciation for her hard work.

– Kho Kai Lin

 

Sharon is a gem at Eat at Taipei SAFRA Toa Payoh. She is sincere with her service and checks on customers all the time. Her service was amazing and I had a wonder dinner. Keep it up with the same attitude.

– Elivia Siau

 

My friends and I ate at Suki-Ya SAFRA Toa Payoh on 18 August at around 8.30pm. Sharon provided very good service. She was attentive, alert, fast and made the whole dining experience more and memorable. She is an asset to the company and has the potential to do well in this industry. A capable worker that any employer would love to have and keep.

– Chew Kim Soon

 

This is my first time having dinner in Suki-Ya SAFRA Toa Payoh and Sharon‘s level of service is fantastic! I told only told my boyfriend that I want to eat udon and even before ordering, Sharon served the udon to my table. This kind of service is really applaudable! I can see that she love her work through serving with other customer with heart. We are really happy and enjoyed our meal. Good job!

– Chris Lim

 

Hello, I would like to share my dining experience at Suki-Ya SAFRA Toa Payoh. I was served by Sharon and her team and I must compliment them for their excellent service. They were able to fulfill our orders promptly and answer all our clarifications patiently. The staff were very friendly towards us and greeted us warmly too. Overall we had a delightful dining experience especially Sharon because of the exemplary service in the restaurant. Thank you.

– Shi Ling

 

We would like to highly commend on the superb service we have received from Ms Sharon when we visited Eat at Taipei SAFRA Toa Payoh today for lunch.She was very attentive to all the needs of the customers in the restaurant throughout our time at the restaurant.  We have eaten out often & this high level of service is not even experienced in those 5-Stars Hotels. Please kindly acknowledge her great service as she really deserves it! Thank you very much.

– Serena Hoa

 

I had dined at Eat at Taipei SAFRA Toa Payoh on two occasions and was served by Sharon. We are a family of three with a young toddler. Sharon has been attentive to our needs and provided condiments and cutlery required for our meals without us prompting. In our recent visit on 26 Aug, my daughter had coughed and Sharon provided a glass of warm water to help with the cough. I believe she has been an asset to your company and will continue to be with her positive attitude and mindset.

– Wei Liang

 

 

I am writing to you for the fantastic food and service you delivered in Suki-Ya SAFRA Toa Payoh. I hope you will offer the praiseworthy service in the future and I must say you have won my heart as a guest. I would also like to commend Sharon for the service and hospitality.

– Shunde

 

 

My hubby and I made a reservation to dine at Suki-Ya SAFRA Toa Payoh and it was a pleasure to be served by Sharon and team. Due to Covid-19, it was not easy to operate a steamboat buffet restaurant but she and her team have served every customer patiently by pushing the trolley filled with vegetables and other ingredients around. They also made it an effort to top up the soup and meat trays. We had a great time dining in your restaurant. Service was excellent and hygiene was also tip top as we observed that utensils are wrapped nicely and social distancing was maintained.

– Joey

 

Sharon from Suki-Ya SAFRA Toa Payoh provides great service. She has an excellent service attitude and is attentive to the needs of customers. She will check on me frequently to ask if I need to add other food without me asking. Thank you!

– Yee Fong

 

I would like to share our wonderful experience from last night dinner at Suki-Ya SAFRA Toa Payoh. We were served by Sharon. She was very professional, polite and constantly coming to our table to check for new orders.  My wife and I were delighted by her responsiveness and thoroughly enjoyed our dinner. I also made a special request to make an order for a drink in next door restaurant and she willingly agreed. Very pleased with the service she rendered. Keep up the good work!

– Victor Ng

 

 

I had visited Suki-Ya SAFRA Toa Payoh and I am extremely pleased with the service and the quality of food being served. Staff has been really friendly to us. I would like to commend Sharon especially as she’s been attentive to our needs (especially we got little ones). Thank you so much and I hope you continue to strive and tide through this unprecedented period.

– Lee Kai Yu

 

 

I am writing to share my dining experience at Suki-Ya SAFRA Toa Payoh. I was with my friend there for lunch. I was being served by Sharon and I am impressed with the customer service that she has provided. She was very patient and polite when serving and explaining to us. She ensured the social distance inside the restaurant and always attended to our needs in time. I truly enjoyed my experience there and would not hesitate to recommend my friends there. Please keep up the good work and maintain this type of customer service in your restaurant. Thank you.

– Danny Chen

 

Words from Customers

I would like to give a thumbs up to Reanna at Tajimaya Yakiniku, VivoCity. She serve us very well and was very attentive to all our requests. Keep up the good job Reanna. We will visit again as we enjoyed the food and also your excellent service.

– Melanie

Me and my friends would like to give a feedback about the service and the food we had in Tajimaya Yakiniku, VivoCity.

We had a dinner buffet and there’s one lovely server named Samantha who is very attentive, that accommodated us and kept checking from time to time if we still need something. The food was fantastic especially the Wagyu and Sashimi. We were pleased with the service we got from your staff and so with the food. We would definitely come back and recommend the place to my friends.

– Mary Chen 

We had dinner at Hot Stones, Clarke Quay.  It was a wonderful experience dining there and we are served by a friendly & cute staff, Carl.  He knows the products well, able to share his recommendations and opinion for our reference.

– Melissa Wong 

 

We had our dinner at Hot Stones, Clarke Quay to celebrate my sons birthday, the food was great and the service we experienced from one of your staff, Samantha is awesome, she’s very cheerful and sweet, she even gave us a complimentary chocolate brownie. We’ll definitely come back and recommend your place to my friends. Cheers!

– Amhal

 

I was at Tajimaya Yakiniku, VivoCity, and was serve by the gentleman Eddie Leow. I think he has a very good attitude and quality manager, and neeeds to be praised. The quality of the food is also very good.

– Ben Gan 

Visited as a guest in the Tajimaya Yakiniku, VivoCity  for dinner. We were celebrating birthday of my friend and we choose the buffet with the WAGYU BEEF – it was delicious, don’t know how many plates of beef we eat. We had a delightful waitress, Reanna. She had just the right balance of friendliness and efficiency. Very entertaining and attentive. Even our buffet time ends she did not rush us. She and other staff members made certain that we had everything we needed.

– Yannah

Just dropping a quick email to commend your staff Samantha at Hot Stones, Clarke Quay. There were a few tables occupied, yet  she was fast,  positive and detailed. Very good attitude, made our celebration very happy!

– Keryuan

 

I am writing to commend one of your staff, Mr Eddie Leow, on the excellent service he has rendered throughout all my visits at Tajimaya Yakiniku, VivoCity. He is genuine in all his interactions with us and does his utmost to ensure our every need is met – efficiently taking our orders and ensuring he doesn’t miss any out, even going the extra mile in his thoughtful gestures such as bringing extra sauce and taking note of when we should change the grill. By our third visit, we were touched to find that he remembered our usual order perfectly and served us everything in record time, even recalling our favourite sauces and bringing us extra sauce knowing that we usually would request for it. His thoughtfulness and sincerely impressed and moved us – he is certainly an asset to your team and a wonderful reflection of the high standards I’m certain you have held your company to.

Eddie’s exceptional service is a large part of why my group of friends frequent Tajimaya Yakiniku, VivoCity so often. He has, over time, become a friend we look forward to seeing every time we visit, and I would like to recognise his efforts and commendable service. Please help us to convey our heartfelt appreciation and thanks.

– Samantha Lim, Kyeong Jae, Marcus, Jeremy and Russell 

 

We have visited Vineyard at Hortpark twice over the last 2 months. We actually love the food menu and almost everything we tried has been yummy and matched the other dishes well. By the way, Michelle is very nice and gave us great service too.

– Esther

 

The food was great at Talay, Clarke Quay and Joanne did a great job serving us! The sea bass fillet in lime and chilli was simply fabulous! The Tom yum was creamy and smooth!
We also enjoyed the calm and cool setting, definitely a place that’s brings you back to chao phraya Bangkok ! They have Thai food and Western seafood good for families with young children!

– Charles

 

Great service from Joanne at Fremantle Seafood Market, Clarke Quay. Seafood platter is yummy, esp the calamari. The tiger prawn aglio oglio is has great prawns. Garlic bread is yummy. Mussels are mediocre but the soup it has was savoury.

– Wang

 

Chanced upon Barossa, Esplanade as we celebrated our 8th dating anniversary. Food tastes great and comes in decent portion. Served joyfully by Jo and Kian who really made our evening! Thank you once again!

– Lin Xin

 

Jo and Kian at Barossa, Esplanade was friendly and gave good recommendations for the food – try the ribs and the steak – portions are generous and tastes good enough for a repeat visit.

– Troy

 

We got a meat platter, pasta carbonara and mushroom soup at Barossa, Esplanade. The food was great! Especially the Taragon Bernaise sauce and the carbonara. We were served by Jo and Jerome and the service was great! They were very attentive and helpful as well! Would recommend others to dine here 🙂

– Jonathan

 

Barossa, Esplanade is an amazing place to dine in. Came here with my boyfriend after lockdown and it’s a beautiful ambience with mouthwatering dishes. The Hawaiian Chicken Pizza is to die for, especially after lockdown 😉 Kian our waiter made amazing cocktails like Sex On The Beach, Pina Colada and Mojito. Even in the middle of a pandemic, hygiene was first class and it did make us feel very safe. I would definitely recommend this place to everyone.

– Manisha

Barossa, Esplanade is a superb restaurant. Even in the middle of a pandemic, the staff were very friendly and we’re very helpful. One of the staff – Kian was very helpful and was excellent in serving us. Will definitely come back!

– Divyanshu 

 

Mr  Andrew  Peck,  the  Restaurant Manager of Bangkok Jam Plaza Singapura was very courteous towards me  .  He displayed  professionalism  & extreme proactivity by recommending me the appropriate items suited to my taste buds. The food quality & service were also  pretty excellent! Bangkok Jam @ Plaza Singapura is the most suited place to be if you are looking for a place to satisfy your hunger pangs & chill out!

– Eric Tay

 

I was hoping that you could kindly pass on my utmost gratitude for the outstanding hospitality that was shown to my family by your Senior Restaurant Manager, Mr Andrew Peck of Bangkok Jam Plaza Singapura.  Andrew greeted us all with a friendly smile and the service he provided was excellent. Andrew has the right balance between friendliness and efficiency. I was indeed impressed and must say that this is commendable. In addition to a sumptuous meal, we had a delightful service provider who takes notice of every single details. Despite having to attend to various duties, Andrew never once got flustered, neither did he displayed frustrations. Instead, he kept his poise, showed total dedication and commitment to his duties. Andrew treated everyone to the same high standards of service. Employees like Andrew are an asset to any organization. He is truly a credit to your restaurant for he fully epitomized what a 5-star service is all about.

– Joelene Chong

 

I am pleased to inform your management that my family & I are very glad
to receive friendly & warm service from Typhoon CafeJem and team are courteous & attentive in their line of service. Attending to customers promptly with quick turnaround time.

– Nancy Tan

 

The Restaurant Manager, Theva, displayed lots of concern on customer service as well as hygiene. He sanitized the table before we sit. When my son was not sure what to order, he recommended Japanese food for my son although it’s a Thai food restaurant. My son liked it so much and was very happy. My experience at Bangkok Jam Bukit Panjang Plaza this time is totally fantastic experience. Planning to come again to this restaurants with my parents on this weekend. Looking forward to the same service.

– Janice Ong

 

I dined at Bangkok Jam Plaza Singapura and we had the pleasure of Ab and his team serve us. Despite being busy, they were responsive, and Ab especially served us with a smile, being friendly, and going the extra mile to make our dinner a pleasant one. It’s rare to find people who live out the values of good service in this day and age, and it’s a real treat. Food was great as well. We’ll definitely be back for the food and Ab and his team’s service!

– Meredith Chong

 

I visited Bangkok Jam Marina Square and I would like to commend on You Chee & Aika’s excellent service! They are service oriented and polite. I am now a Creative Eateries member too!

– Dr Tan

 

A friend and I patronised Bangkok Jam Plaza Singapura and I just would say that it was one of the best dining experiences I have ever had. I would like to thank all your  wonderful team of staff for making our dining experience enjoyable and memorable. A special thank you to Ah Tim, who prepared and served us the soufflé pancake. It was really really good, in fact better than a lot of other restaurants that serve this dish. The only regret we had was not having space in our stomach for more! Thank you once again from a satisfied customer.

– Daryl Ong

 

What made our visit to Bangkok Jam Bugis+ memorable was the restaurant manager, Abdul, who looked after us. We appreciated his friendly service, kindness and sense of humour! Can tell he’s very committed to looking after his customers.
– S G L
Friendly and warm service from the Bangkok Jam Bugis+ team! I also noticed they made sure everyone checked in before customers go into the restaurant which made me feel safe especially during this period. The food is good as well, 2 thumbs up!
– Daniel Tan

My family and I have patronized Suki-Ya SAFRA Toa Payoh several times and the service provided by the staff never fail to impress us. The staff are friendly and helpful when serving customers, especially Jov, Hock Seng and Dashane. It is always a pleasant dining experience over at your restaurant. Thank you!

– Leticia Tang

 

My children and I had a great time when we went to Suki-Ya SAFRA Toa Payoh for lunch. We enjoyed the food and the attentiveness of the service staff, especially Yuqi. During during the meal, she promptly clears the table so that we have a clean and spacious table to enjoy the food. Hope your restaurants have more staff like Yuqi.

– Jessie Chua

 

A sincere compliment for your staff, Ms Jov at Suki-Ya SAFRA Toa Payoh is very attentive and very accommodating with our needs. She is willing to go the extra mile in explaining the menu, such as the soup base and buffet bar items available. Thank you so much!

– Shawn Hoon

 

I have recently visited Suki-Ya Bukit Panjang Plaza branch and was served by Suk Chen. I was astounded by the overwhelming hospitality provided by her. Throughout the meal, she was attentive to our table and served us promptly. All in all, it was a fantastic dining experience and I hope that she receives the recognition she deserves. Thank you.

– Vernon Chan

 

We had a family dinner at Suki-Ya Kovan and was served by Navinya. She had provided an excellent service to us by helping us with our food and drinks. She is always smiley and friendly! Kudos to her!

– Amelia Hutapea

 

I would like to compliment Mr Hock Seng from Suki-Ya SAFRA Toa Payoh for going extra miles in his customer service. He is very friendly and courteous. It was a lovely afternoon for our family to enjoy our lunch at the restaurant. Do convey my appreciate for his good services. Thank you.

– Hui Sun

 

My family and I went to Suki-Ya Kovan for dinner. The manager, Navinya, was serving us with the condiments on the buffet trolley. We had trouble deciding on the condiments but Navinya explained and recommended the various types of sauces to us patiently. She was very attentive to all customers and displayed excellent customer service. We are very impressed with her service standards and would like to extend our gratitude to Navinya and the team.

– Nicholas Lee

 

My family and I are privileged to be served by Avi and Boon. It’s been a long time since I experienced great customer service and the first one, I received after circuit breaker. Right at the entrance, we were given so much patience as we are unfamiliar with the new dining rules and menu options. The team took the time to explain all the options available and the necessary precautions. Upon ushering us to our table, a baby chair was immediately prepared for us. My family feels valued as our needs are immediately taken care of without asking. It was a truly fantastic experience dining with Suki-Ya Marina Square.

– Shurn Heng

 

I was at Suki-Ya Tampines Mall outlet and was served by a group of friendly staff, especially Kall. She was always prepared to attend to the customer’s needs. I noticed that she was not only efficient with her work but doing her best to make every customer’s dinning experience a positive one. With customer service like this, I would certainly come back. Thank you for having staff like Kall as it sets a high benchmark for future eateries I might patron.

– Bryan Ku

 

We had our family dinner at Flaming Don Bugis+. I would like to compliment Mr James for his attentive service and explanation of the menu since it was our first visit at the restaurant. We will definitely recommend it to our friends!

– Jen Cho

 

I am a customer at Flaming Don Bugis+. I would like to commend on your staff, Kevin Joshua for serving us excellently and being so friendly to accommodate us with our requests! I do hope the management will reward him deservingly. Thank you.

– Justin Tiong

 

I really enjoyed my dining experience at Flaming Don Bugis+ today. Kevin was really friendly and nice, and we appreciate his service. Keep up the good work and we will definitely be back for more donburi!

– Cheryl Yeo

 

This is to compliment Kevin Joshua at Flaming Don Bugis. Our family of 3 passed by the restaurant and was approached by Kevin. He recommended the signature flaming beef donburi and we were impressed by his service and attitude. We decided to give it a try and was pleased that the food was great! We will definitely be back again and hope that Kevin will be recognized for his effort.

– Sally Soo

CREATIVE EATERIES: CSR LUNCH GET-TOGETHER WITH BETHESDA CARE SERVICES

Bethesda Care Services (BCS) plays an indispensable role to children, youths, families and elderly in need within the Bedok community. Rendering affordable services ranging from Integrated Special Student Care Centre (ISSCC), excITE and other services. 

 

On 9 December, Creative Eateries is pleased to host BCS for lunch at Bangkok Jam Marina Square. The senior citizens from BCS were hesitant to interact at first, but over the course of a scrumptious Thai fare, they started to feel at ease and share their interesting stories and experiences with our volunteers.

 

The elderly folks from BCS were allocated to different tables based on their dominant language for better interaction.

 

Mrs Bernadette Giam (left), Director of Corporate Affairs and Human Resources and Emelyn, Senior Restaurant Manager of Bangkok Jam, posing for the camera with the lovely ladies!

 

Ms Bonnie Wong, COO, engaging in a lively conversation with the cheerful folks to find out more about their daily activities at BCS.

 

Desserts were a must to sum up a delectable meal. Serving traditional kuehs and agar agar that are suited to their likings. Before leaving, some of the elderly even requested for the agar agar to be packed for their high tea in the late afternoon! 

 

This lunch get-together marks the first engagement between Creative Eateries and Social Co. to build a sustainable culture of corporate giving, doing what we do best. BCS was the selected beneficiary as it plays a very critical role in supporting families in the community, especially the young and the elderly through student care, caring for the homebound elderly and operating their centre’s ageing programs.

 

To support the organisation beyond a one day event, Creative Eateries will be running a campaign to raise funds for BSC, which would be important and helpful to support the good work done by the centre, such as weekly medical transport services, monthly allowances for families and bursary awards for students.

 

We would like to appeal to all our employees, partners and diners to participate in the campaign to raise funds for BCS during this festive season. 

 

Donation and more details on the donation can be found here: https://tinyurl.com/creativeeateriesforBCS

Halloween at I12 Katong with Suki-San: Where All the Boys and Ghouls Gather

Over the course of 2 days, 26th and 27th October 2019, Suki-Ya had the opportunity to be part of the I12 Katong Terror-fic Halloween: Where all the Boys and Ghouls Gather event, where there were activity stations for both parents and children to take part in.

First up we have our Witches Face Painting Booth where children can get both face and body painting if they wanted.

Next, we had our Frankenstein DIY Booth where kids can make their very own spiders using household items. We even had some who tried to their hands at their own creations such as faeries and dinosaurs.

Next up we have our Hansel and Gretel Snack Corner cause it’s never a party without food! Check out our zombie Swiss rolls and mummy/tombstone cupcakes handmade with love by our chefs, sure to make mummies crawl back out from the grave for some!

But the highlight of the event was the Trick-or-Treat sessions which was held twice a day, alongside a scavenger hunt and accompanied by none other than Suki-San himself!!

He warmed the hearts of both children and parents, offering hugs and photos wherever he went. Check out Suki-San on the hunt with both children and parents.

Our Trick-or-Treat session was followed by a Best Dressed contest to see who was the fairest or scariest of them all.

Take a look at some of our contestants who melted our hearts with their outfits.

Of course, we did not forget the Scavenger Hunt. We picked a lucky winner from each Trick -or-Treat session to walk away with a MothersWork prize worth $50, sponsored by I12 Katong.

Once that was done, we had our Sing-a-long sessions where children picked the songs they wanted to sing, and sang along to the tunes with our wonderful Frankenstein Host, Timothy Wan. It was no question what the song of the entire event was – Frozen’s Let It Go.

Check out the adorable kids singing their hearts out!

Happy Terror-fic Halloween, everyone!

CE Leaders’ Day Out – Dragonboat

At Creative Eateries, we genuinely believe good team work is the foundation of efficiency and forward progress. Over the past two decades in the F&B scene, Creative Eateries has been at the forefront of delivering creative concepts, spreading joy and delight to everyones’ tastebuds. However, none of this is possible without the support of everyone in the Creative Eateries family, especially so from the key leaders of the group.

Reinforcing our company values to uphold the kampong spirit and keep a positive mindset, the theme for our second leaders day out is all about teamwork. Gathering a team of close to 40 leaders from Restaurant Managers, HQ management team to Head Chefs, we started the day with an exciting water sport – dragon boating!

Splitting into 3 different teams, each team settled down in their boats and set off into the water. It was a jittery start, especially so for the first-timers, where we get used to the water and working together on a rhythmic pace. Despite the exhaustion, the teams later embarked on a 200m challenge and gave their all into the competition, showcasing utmost resilience and team unity.

At the heart of dragon boating, teamwork and camaraderie are fundamental components that lead teams to victory. There is nothing quite like a shared experience where individuals from all walks of life and fitness levels gather to achieve greater heights together. The team bonding event was nothing short of fulfilling and had left many heartwarming moments in all of our hearts. The day later concluded on a delicious note with a simple dinner at Talay Thai, where we let our hair down and unwind. 

One of the key takeaway from the second Leaders’ Day Out was the importance of team unity and how strong teamwork helps to better work experience and increase efficiency. We would like to thank everyone who have made our second Leaders’ Day Out a success and this experience so much more memorable!

“Great thing in business are never done by one person.” – Steve Jobs

CE Leaders’ Day Out 2019

Creative Eateries started our inaugural CE Leaders’ Day Out last week with a blast! 

Comprising of key leaders of the Group, CE Leaders’ Day Out will be a bi-annual initiative to cultivate and inspire next generation leaders within the company to propel the business forward. 

Held at a chalet in Civil Service Club Changi, we started off with a sharing session where team leaders present ideas and know-hows in hopes to value-add to the business. The night was made better with a BBQ feast, games and catchy tunes, instilling a tremendous sense of camaraderie till the end.

At the heart of our business, we will continue to engage members of the company to build trust and better company culture through team-building initiatives & activities. 

We would like to express our utmost gratitude to all employees who made our first CE Leaders’ Day Out a success and we look forward to our next one soon!

“Coming together is a beginning, staying together is a progress and working together is success.” – Henry Ford

FLA Awards Franchisor of the Year – Overall Winner

On the 25th October, Creative Eateries was named the Overall Winner of the Franchisor of the Year award category in the 2018 FLA Awards Dinner, held at Mandarin Oriental.

 

The Franchising & Licensing Awards (FLA Awards) was launched by the Franchising and Licensing Association (FLA) Singapore in 2005 to recognise and honor outstanding achievers in the local franchise and license industry.
The Awards provide a platform to showcase successful franchise concepts and systems thus facilitating further developments of the franchise companies in the international arena.

 

 

CEO of Creative Eateries, Mr Anthony Wong began his journey in 1992 with Hot Stones Steak and Seafood Restaurant and has since developed more than 17 home-grown restaurants brands today with two catering arms. Brands like Suki-Ya, Bangkok Jam and Flaming Don has gained much popularity over the years and have successfully attracted both the local diners in Singapore and overseas interest for franchising.

 

In 2014, Creative Eateries has start its franchising journey with the opening of ROCKU Yakiniku in Kuala Lumpur, Malaysia. The ROCKU Yakiniku brand is a unique restaurantainment concept, melding a traditional style of Japanese dining with modern entertainment. Delivering a fresh concept to traditional Yakiniku joints, ROCKU Yakiniku defies convention by melding a traditional style of Japanese dining with modern entertainment, perfectly characterizing Japanese pop culture.

 

 

Guest can savour their food hot throughout the entire meal, and there’s no better way to enjoy the tantalizing cuts of meat, ranging from beef to pork and chicken. ROCKU also entertains and enthralls its guests with modern music.

 

With it’s one-of-a-kind concept, the brand has seen success both in Singapore and the region. Today, there are two outlets in Malaysia, and most recently one in Cambodia.

 

 

With a dedicated team to support for existing franchisees while expanding the Groups’ franchise network, Creative Eateries will continue to penetrate the region with winning concepts that meet the growing demand of the middle market and be known for our expertise and passion in F&B management.

 

Excellent Service Award 2018

The annual Excellent Service Award (EXSA) Ceremony 2018 concluded on a high note for the Creative Eateries family. Organised by the Restaurant Association of Singapore (RAS), EXSA is an industry-recognised award to acknowledge individuals who have delivered consistent quality of service and have displayed and embodied the role of “Service Heroes” in their organization.

The award ceremony this year was held at One Marina Boulevard on 4th October 2018, and was graced by Guest-of-Honour Senior Minister of State for Trade and Industry, Mr Chee Hong Tat. With more than 2,400 awardees, Creative Eateries is happy to announce that we achieved a total of 141 awards this year!

With 20 Stars, 13 Gold and 108 Silver Award, the number of awards for this year was a major improvement from our results in 2017, as we see a two-times increase from 61 awards to 141 awards.

The management would like to also take this opportunity to extend our best wishes and greatest appreciation for Aunty Lily, our full-time staff at Suki-Ya Kovan, who was one of the five finalist for the prestigious Superstar Award! This award is the highest accolade given to an individual who has displayed excellent service standards.

Throughout her 4-year journey with the Creative Eateries family, Aunty Lily has always gone above and beyond her call of duty, ensuring customers always feel at home with her top-notch service. 

Once again, we would like to extend our sincerest congratulations to Aunty Lily, as well as all the other awardees that made this proud moment extremely unforgettable. We definitely hope to achieve more in the near future!

 

OUR SERVICE HEROES – MARCH & APRIL 2018

OUTLET OF THE MONTH

I’d like to praise Catherine from Bangkok Jam Plaza Singapura, for unwaveringly good service. No matter how busy or packed it may be, she still puts on a smile and serves. She even makes an effort to remember my husband’s and I’s favourite drinks and how we like them! Her bubbly nature really brightens my day. Her service really sets Bangkok Jam out from the rest, and it’s the reason I always return to have dinner after work.

– Cherie

 

I dined at your Plaza Singapura branch of Bangkok Jam for lunch today.  I frequent this restaurant because it is close to my office and I like Thai food. Catherine and the team always do a really good job, and know my menu preferences etc.  I am always warmly welcomed, and the service is always friendly but efficient.

– Justin

 

The food was very good and consistent at Bangkok Jam Plaza Singapura. The service was fast and professional. Catherine, Lin Tong and Cherly were very friendly. Thank you for the great experience.

– Becky

 

We are a family of four dining at Bangkok Jam Plaza Singapura, and would like to compliment your staffs esp the supervisor and the new trainee, Ah Liang for their extraordinary service rendered. We enjoyed the food served as well as their service.

– Jasmine

 

I just dined at Bangkok Jam Plaza Singapura and I want to commend on the food as well as the service of the whole Bangkok Jam team! It feels good to eat somewhere decent at a reasonable price, and the hospitality of the staff working there is a two thumbs up. A must visit restaurant in town!

– Froilan

 

Thanks to the whole staff and crew of Bangkok Jam Plaza Singapura. All very friendly and polite. All orders are delicious! Will come back for sure, keep it up!

– Roxanne

 

We went to Bangkok Jam Plaza Singapura and the food we had was really good! Customer service was great and I’m really satisfied!

– Tash

 

We had a sumptuous lunch today at Bangkok Jam Plaza Singapura. My husband and I tagged along our 4 kids today for them to try Thai dishes. It’s a two thumbs up for all the food that we ordered. We also want to thank your staff, Wella, for arranging our reservation as well as the whole staff and crew for their hospitality.

– Carla

 

STAFF OF THE MONTH

I would like to express my appreciation to one of your management trainee Qris from ROCKU Yakiniku. Thank you for her willingness to serve my table and fulfill our multiple requests and the nice dining experience in your restaurant.

– Lulu Chou

 

It is my pleasure to write my email to your restaurant, ROCKU Yakiniku. A management trainee named Qris, is a hardworking and polite staff in your company. She provides very good service and dedicated herself to work.  My family loves her service very much.

– Jenny Sin

 

The Japanese style charcoal grill buffet at ROCKU Yakiniku is super nice and highly recommended. The service provided was good especially a lady called Qris who is friendly and professional in her service.  Basically, we enjoy the food, service and environment there!

– Jessie

 

We always spend lunch n dinner over the weekend and we found out the bbq food at ROCKU Yakiniku is very good overall. The service from Qris is wonderful, informing us about the term and condition, the value add of having lunch with you guys.

– Fransciscus

 

Words from other diners

Our group had a great experience dinning at Vineyard at Hortpark, food (pasta and pizza) are so good. The pasta is cooked perfectly and the sauce are rich and so tasty! The staff are friendly and very attentive, ambiance is perfect for group gathering and couple.

We will definitely go back for another great dinning experience! Thank you Vineyard!

– Julie 

 

You are very lucky to have a manager like Chris from Barossa. He is very attentive and hard working, has a pleasant personality and even knows how to recommend good tasting wine, all in all he provides excellent service.

– Enzo

 

Enjoyed our dinner at Patara Fine Thai Cuisine. We had beef green curry, stuffed chicken wings, 🍆 and chili chocolate lava cake (comes w ice cream and 🍓 – just a tinge of spiciness). The service staff were very courteous and the ambiance very cosy and pleasant.

– CS Tan

 

We had a large group gathering at Patara Fine Thai Cuisine, despite being ‘isolated’ in the private room, the staff Raymond, Eric and Mark kept checking on us to make sure we were okay. When asked for help to take group photos, the staff willingly obliged too. They were also quick to offer baby chairs and were family friendly to my 1 year old boys.

Everyone left feeling like they discovered a hidden gem and commented about how they would return. Glad to have chosen Patara and hope this review has been useful 🙂

– Princeofthieves 

 

My friend and I dined at Vineyard at HortPark. The place itself is worth it despite being far from the city. If you want a cozy ambiance whilst enjoying the superb food and company of good friends or family, this is the perfect place to go. I also like how accommodating and warm their staffs are especially their manager Christian. They attended to our needs and requests fast. I’ll definitely come back here and bring my family.

– Sheenaj

 

My hubby and I had lunch at Bangkok Jam at Marina Square and we would like to compliment on the staff who served us, Tan Cher Min for his good service. He was proactive as he was able to provide us with alternative dishes when he noted that few items we ordered for have been removed from the menu. We accepted his recommendation and were satisfied with our lunch. In addition, we noted that he was also attentive to small details – We ordered a drink without ice but he came back with the drink with some ice in it explaining that the drink was warm as it was just prepared. We feel that Cher Min should be commended for his good service rendered. Keep it up!

– Diana

 

Our visit to Bangkok Jam Wheelock was a memorable one. Kevin was charming and approachable. Anita was friendly, warm and cheerful. Both of them made our dinner experience a wonderful one. Thank you.

 Julie

 

I would like to send my compliments to the team at Typhoon Cafe (Plaza Singapura) who have been nothing short of wonderful. My husband and I were well taken care of and we’re touched by their consideration and attentiveness. Pei Ying made us feel warm and welcome, and she even noticed some fine details. I was struggling with my drink but she soon appeared with a spoon even before I had thought of asking for one. This was certainly a great relief and I got to enjoy my bubble tea well! Later on, when we had a little bit of an accident and spilled some food and drinks, Pei Ying and Li Li appeared almost immediately. They made sure we were alright and speedily cleaned up the mess. While we felt really bad for causing a ruckus, it was really heartwarming to see that they were more concerned with our wellbeing and comfort. Such service is certainly not something we see often, and I truly believe you have got great people in your team. To receive such kindness from someone who has had an equally long day, is hard to come by. And I’m glad to experience this today.

– Yi Lin & Dennis

 

I would like to compliment the good service by your 2 staff, who served us today at Siam Kitchen Bukit Panjang Plaza. Joon Kiat & Alsagoff were attentive and did an excellent job. Kudos to the 2 of them and thanks for the great service!

– Marrissa

 

Thanks for the exceptional service from Monica and her team at Bangkok Jam Marina Square. They were very cheerful and full of happiness while serving. Despite the late hours of operation, they can still bring a smile to the faces of the customers at the restaurant!

– Darlye

 

My company of 24 pax had a gathering at Bangkok Jam Great World City for lunch. Several colleagues and I were very impressed by Sylvia’s composure and attentiveness when she handled a barrage of orders. Hope she excels further and makes SG’s service sector shine!

– Shaun

 

I dined at Siam Kitchen Lot 1 for dinner with my family and I would like to compliment a manager by the name of Barnabas. He has a great knowledge of the food and we really enjoyed the Tom Yum Fish & Seafood Phad Thai he recommended. Despite the busy restaurant, Barnabus still take the effort to explain to us the food and was still smiling after taking our orders. My family and I would like to thank him & the chef specially for the great dinner and exceptional customer service! I will definitely come again and bring my friends along!

– Jaslyn

 

We would like to commend Catherine and Anita from BangkokJam Wheelock Place for their great service, fast and efficient with a very polite attitude. Would definitely patronise again.

– Jessie

 

I would like to say thank to all team member of Bangkok Jam @ Wheelock Place for giving me and my friends a great dining experience during my friend’s birthday dinner last night. We all were surprise with your excellent customer service especially are duty manager Kevin and two amazing service ambassadors Anita and Nancy. You all did a perfect customer engaging, made us satisfied and gave us pleasure from the first moment we step into the restaurant till last minute. Really enjoyed !. I highly appreciate and definitely we will come back not only for the food, but for the service also.

– Mario

 

I must say you’ve a dedicated team member, Kevin at Bangkok Jam Wheelock PlaceKevin and the other team members offered great choices for the two of us and also made the food and drinks according to our preference. Throughout the dinner, I noticed the engagement of the team with a large group of customers. That’s customer engaging. Being in a service industry myself, providing great customer service is important and I believed kevin and the team has done that well. Despite some misunderstanding towards the end of the evening over some technical glitches on your paywave machine, I must said Kevin has demonstrated his integrity to protect the interest of the business by ensuring the bill is collected promptly. Other employees may just ignore it at the expenses of the business, but Kevin pursued on to ensure the bill is collected the following day. For that, I must comment that you’ve hired a great staff and team. Well done.

– Jonathan

 

 

Happy with the service of Marilyn at Bangkok Jam Great World City, she’s very welcoming and happy to serve. Kudos for having her in your team!

– Jona

 

We will like to praise Monica from Bangkok Jam Marina Square for her absolute service. I was back in Singapore to gather with my old friends. Monica definitely went beyond our expectations and we were absolutely pleased. We were served with wrong orders from other helpers but she was kind to guide her colleagues. Then help us to explain that the kitchen was busy.

– Terrence

 

 

I’d like to commend Monica, your service staff at Bangkok Jam Marina Square. It was the second time we’d eaten at this restaurant and it was great to see Monica again. It was the busy dinner hour on a Friday night but she went over and beyond the call of duty to make our children feel special and welcome. She’s really a gem!

– Reuben

 

I want to thank you for the wonderful dinner my friends and I had last night. It was our first time visiting Bangkok Jam Marina Square and we were surprised by food served and customer service by Monica. The service by Monica was excellent. She was cheerful, courteous and prompt with her service. Overall the food and service were excellent!

– Gina

 

It is truly a pleasure to dine in at Bangkok Jam Marina Square and being
serve by Francis Ng. His service is way above expectations. We walk in at
close to 9.30pm, understand that the place might probably be taking last
order, yet he welcome us with a great smile and suggested drinks for us as
well. The way he tell us about the membership and rebate and which credit
card has got promotion, is rather detailed. Thank you so much Francis for
making our mid week so much better.

– Jicelle

 

I am delighted to narrate my very pleasant experience dining at Bangkok Jam Bugis, especially the excellent service rendered by your staff, Camelia.My family was greeted with a warm welcome upon arrival and our orders were taken with great attention and direction with good recommendation! Your staff has certainly delivered us with a 5-star dining experience and I would be most happy to recommend to all my friends and circle.

– Dennis

 

I will like to specially thanks the manager He Xia and the service staff Auntie for the great service when I am dining at Eat @ Taipei Kallang Wave. Auntie Ah Siew is very friendly and enjoy interacting with customer. She indeed the role model for having good service in service industry. Definitely will be back again to this wonderful and pleasant outlet.

– Marcus

 

 

I’m writing this email to express my satisfaction with your staff at Bangkok Jam Marina Square. I came here on a Thursday night with my friends for dinner and was specially taken care of by Monica. She took the effort to make sure that our food was okay, chatted with us and constantly looking out for us on even small details (ie. extra bowls for our extra small bowl of soup etc). Being stressed out from a day of work, it’s always nice have someone care about your wellbeing, let alone a stranger.

– Wan Xin

 

 

I am writing to compliment the services I received from Sylvia at Bangkok Jam Great World City. She is such a friendly person and very attentive the our needs throughout the dining. She took the efforts and time to go through the menu with us and gave us good suggestion for the dishes to order. Overall it was a very pleasant dining experience and definitely we will go back again.

– WK Tay

 

This email is to thank your crews @ Siam Kitchen Lot One outlet, specifically Nurain, for
her excellent service. I visited today at about 08:30pm till about 09:45pm. Nurain showed genuine interest and care for her customers. She ensured we were enjoying our food and asked for feedbacks on the food/drinks after we were done. When I informed her my tom yum soup was a bit too spicy to my liking, she suggested to order the clear tom yum soup next time.

Despite staying there till almost closing time (& we were the last to leave), none of the staff told us to leave which made us feel really welcomed. Thank you to Nurain and team for making us feel welcomed, and not rushing us to finish our meal despite the time!

– Shiqah

 

I am writing in to give a positive feedback for  the excellent service received from Monica from Bangkok Jam Marina Square. I was extremely impressed by her good customer service and her friendliness. I’ll like to applause her and the service team for their excellent services. It was really a pleasant experience dining here!

– Guang Yang

 

I was at Bangkok Jam Wheelock Place with my 2 sisters. We had a very satisfying lunch .  The food and drinks we ordered were pretty satisfactory. However, we were most delighted with the service rendered by your staff, Ms Nancy Tan.  She is very forthcoming, approachable, attentive and accommodating. Most importantly, she served with a smile, questions were also answered with a warm smile . She has a very neat appearance. Great staff ! Shall visit this outlet again in the near future.

– Adeline

 

I had dinner at Siam Kitchen Eastpoint Mall recently and it was a lovely experience. The team of staff were nice and the waiters, especially the malay lady, were very attentive and pleasant. She was alert and checked on us if we had any issues with meals served. The food was great and I will definitely come back again soon.

– Eva

 

Irene was very helpful with the order of good, especially on the DIY kiosk. She also helped to get the food ready for collection when our Q number was called and oriented us to a place to sit. Pleasant & Cheerful personality.

Next, the food prepared by Head Chef on duty, Rangbir and his team members were simply delicious and mouth-watering. Cooked to perfection. We were delighted by the outcome.

For this, we thanked the team for the pleasant encounter this afternoon and we would love to come back more to dine at Flaming Don Bugis+.

Eddie Yeo

 

I’m sending you an email in regards to the excellent service by Bukit Panjang Plaza Suki-Ya staff name Cindy. I have given a good feedback about her not long ago but I have to commend her hard work and the good quality service again. She is a humble and selfless employee in terms constantly being concerned about the customers’ needs and their dining experience. She has provided top notch service and the only reason I always go back to BPP Sukiya is because of employee like Cindy, who is humble in nature. Her positivity and cheerful personality never fails to give a smile on other customers’ face, not just me. Her consistency in terms of her performance at work deserve much more credit in my opinion. And I hope her positive attitude and good customer service will help the business in prospering and I hope she will have more recognition based on the amount of hard work she has given to BPP Suki-Ya. Thank you!

– Tan Qi Ming

 

I must say this staff Chun Yan does such a great hospitable job at Suki-Ya Plaza Singapura. Very very good service from her and making sure all her customer get the best possible service. Well done!

– Vincent Kuang

 

With the help of one of your staff named Ken, me and my girlfriend were having a lovely tea time there. This was our first time in Typhoon Cafe, hence we were clueless on what to get for our tea time. Fortunately, Ken came and approached us by offering us the hot Granny Smith Apple and Hell Valley Volcano. He said it would be a good combination as the tea is not too sweet, help to decrease the fat of chocolate but not cover the taste of it. Therefore, we went for what he suggested to us and we enjoyed it a lot. On and off, he paid attention to us to ensure our requests were fulfilled. Overall, it was a great experience with Typhoon and thanks to Ken for being so helpful.

– Pei Hua

 

I dined at Suki-Ya Kovan branch today and received good service from Lily as well as the other staff members. The food was also good and fresh. Overall a good experience here, will definetely return!

– Kenji

 

My superior and I visited Suki-Ya Kovan Branch yesterday on 10th March and we were served excellently by a staff of the name Kym Ng. Always prompt, and with a wide smile, we could see how well versed she was with the goings of the restaurant, and she was exceptionally patient and cheerful in settling us down for our dinner buffet.

Made our day a very pleasant one 🙂 thank you for the great service, Kym!

– Clavius & Joshi

 

One of your staff that was working at Suki-Ya Bugis +, Sam had well assisted for my needs when I was having dinner with my family. Besides, he is very kind and helpful. We definitely must give this staff and the team a very good compliment. We will be visit again soon.

– Pierre

 

Although there’s no service charge at Flaming Don Tiong BahruShiki still served us by taking food for us, and we ate happily and enjoyed ourselves. We will come back for her.

– Jimmy Lau

 

I was having lunch with my family yesterday at Eat At Taipei. We are happy for the good service from the staffs. The foods are delicious. Keep it up.

– Johnson

 

I would like to feedback to employee Lily from Suki-Ya Kovan, she was extremely helpful in service, takes pride on her work. Despite being busy, she’s still  enjoyable and it was a great first time experience for us! 

– Joel Goh

 

 

I have just completed my dinner at Suki-Ya, Heartland Mall.  It took to my attention that a kitchen staff, Frankie, went the extra mile by helping out with service despite the piling dishes and tables he had to clear. He took orders and requests from customers with his gentle disposition and warm smile. 

I approached the manager, Lily, and told her about Frankie. She then proceeded to pass me a card and explained that I could write in feedback. They all worked very hard to serve all the patrons and their requests. I would like to specially thank each and every one of them who made our dinner a pleasant experience.

– Sarah Tan

 

I would like to commend Nancy Neo from Suki-Ya Kovan for her very good service. Her smiling face brightens up the day for us. Thank you.

– Ong Eng Kiat & Zhang Xia 

 

Went to Flaming Don yesterday at Bugis+ and the food i ordered is really good. Thanks also to manager Raffy for helping me as I order and suggesting food since it was my first time there. Appreciate it. Thanks.

– Oscar

 

 

I’m writing in to comment on the excellent services we received from Mr Boon Keat at Suki-Ya Kallang Wave Mall.

First told him that it’s hot when i’m deciding on a seat and he told us to get the front table and clear it for us asap even though there’s other tables that’s already been set up.

Told us last order 9.30pm and closing time 10pm before we were seated. He brought us the chicken and pork promptly.

When we are almost done, i asked for top up of soup and if its okay to drink it liked this but he took the effort to explain its not suitable etc and best to heat it up. Assure us that we still have time since he still have 2 more tables left even though it’s almost 10pm. He could have just simply say no soup or closing so no more adding of soup etc but he did not.

It’s easy to see how some can be just good with greetings, ‘smiles’ and not the actual tasks. However, Mr Goh is none of these. I think it’s not easy to find a staff like Mr Goh nowadays. Someone that’s diligent, genuine friendly and polite to customers.

– Jen

 

I dined at ROCKU Yakiniku with my Husband and we love the service and food. Overall experienced is great and satisfying, keep it up!

– Esyuen Koh

 

Last weekend I was wondering where to have my dinner with my friends and I recommended my friends to Eat At Taipei. We had a good dining experience there and we would like to thank the good services by your staff. Thank you for your services and nice foods.

– Calvin

 

I like to highlight the staff wei soon from Suki-Ya Katong is friendly and helpful. The Buffet bar is fresh, and I will come back to support with my friends again . Keep up the good work .

– Minnie